Service operations coordinator Work, Jobs in Hengrove, Bst (with Salaries)

Service Operations Coordinator
WPS-UK Ltd —Nailsea
- £32,000 - £42,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Maintenance
- Free parking
- Annual leave
Quick apply
10d
People Operations Coordinator
Futura Learning Partnership —Keynsham
- £28,142 - £30,024 a year
- Part-time
- Hybrid work
- Microsoft Office
- Human resources
- Organisational skills
- Free parking
Quick apply
1d
Project Operations Coordinator
Buro Happold —Bath
- Analysis skills
- Project management
- No degree
- Employee assistance programme
- Employee discount
12d
Contracts & Materials Coordinator
Bristol Waste Company —Bristol
- £335,000 - £340,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Annual leave
- Employee assistance programme
Quick apply
Operations Coordinator
Osprey Group —Avonmouth
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
Customer Service Agent
Opus Apeiro —Bristol
- From £27,000 a year
- 8 hour shift
- Microsoft Excel
- Customer service
- Data analysis skills
Quick apply
12d
People Coordinator (12-month FTC)
Ascenti —Bristol
- £24,851.23 a year
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Computer literacy
10d
Transport Coordinator
Gist Limited —Portbury
- £31,600 a year
- Night shift
- Microsoft Word
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance programme
4d
Staff Officer - Central Operations
South Western Ambulance Service NHS Foundation Trust —Bristol
- £49,387 - £56,515 a year
- Overtime
- Travel
- Patient care
- Free parking
- Employee discount
3d
Logistics Coordinator
Danish Crown —Bristol
- £30,000 a year
- Monday to Friday
- Administrative experience
- Data entry
Customer Service Coordinator
MJ Church —Chippenham
- £28,089.10 a year
- Full-time
- Customer service
- Administrative experience
- IT
Quick apply
Customer Care Administrator
Vertu Motors —Newport
- £27,750 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee discount
Quick apply
Care Coordinator
Acacium Group —Bristol
- £26,500 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Employee discount
Quick apply
9d
Transport Coordinator
First Fence —Bristol
- £15 an hour
- Full-time
- Organisational skills
- IT
- Communication skills
- Annual leave
- Employee discount
Quick apply
11d
Fire and Security Coordinator
Shield Services Group Ltd —Bristol
- £28,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
3d
Fundraising Operations Coordinator
SWEDA Ltd —Shepton Mallet
- £25,000 a year
- Part-time
- Hybrid work
- CRM software
- Customer service
- Marketing
Quick apply
11d
People Operations Coordinator - Maternity Cover
Indigo Telecom Group —Magor
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
2d
Customer Contact Forecasting Analyst
Ayvens —Bristol
- £35,000 - £42,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Financial services
- Free parking
- Annual leave
Logistics Coordinator
Graypen Group Limited —Newport
- Full-time
- Organisational skills
- Computer skills
- In-person
- Life insurance
Quick apply
3d
Branch Administrator
Stannah —Bristol
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
10d

I want to receive the latest job alerts for service operations coordinator in hengrove, bst

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service operations coordinator jobs near hengrove, bst

Service Operations Coordinator

WPS-UK Ltd -
Nailsea

Quick apply

Job details

Full-time
£32,000 - £42,000 a year
10 days ago

Benefits

Free parking
Annual leave
Company pension
On-site parking

Qualifications

Microsoft Excel
Microsoft Outlook
Maintenance
Microsoft Office
HVAC
Organisational skills
Communication skills

Full job description

Service Operations Coordinator

Future Service Operations Manager

Location: Bristol (Office Based)
Salary: £32,000 - £42,000 (Dependent on Experience)
Hours: Full Time | Permanent

Join WPS UK

WPS UK is one of the UK's leading independent specialists in the installation, maintenance and support of automated perimeter security systems.

We protect some of the country's most critical assets by delivering installation, commissioning, Planned Preventative Maintenance (PPM), reactive maintenance and 24/7 emergency support for clients throughout the UK and internationally.

Our customers operate within:

· Critical National Infrastructure

· Government

· Defence

· Utilities

· Transport

· Data Centres

· Commercial Property

· Industrial Manufacturing

· High Security & Hostile Vehicle Mitigation (HVM)

Our engineers maintain and support:

· Automated Gates

· Automatic Barriers

· Rising Bollards

· Road Blockers

· Hostile Vehicle Mitigation Systems

· Turnstiles

As our business continues to grow, we are looking for an experienced Service Operations Coordinator who wants to become part of our long-term leadership team.

This is far more than a scheduling role.

We are looking for someone who wants to build a career, take ownership of a growing service department and progress into Service Operations Manager.

The Opportunity

This position is at the centre of our business.

Every service visit, emergency breakdown, planned maintenance inspection, installation support activity and customer communication passes through the Service Department.

Working alongside our Operations Director, you will become responsible for coordinating the complete service operation, ensuring engineers are deployed efficiently, customers receive exceptional communication and every contract is delivered to the highest possible standard.

As the business grows, you will be given increasing responsibility with a structured development plan into Service Management.

Your Responsibilities

National Service Planning

· Coordinate and schedule engineers throughout the UK.

· Plan reactive maintenance, emergency call-outs, installations and commissioning support.

· Schedule Planned Preventative Maintenance (PPM) visits.

· Allocate engineers based upon competency, location, availability, customer priority and contractual response times.

· Manage engineer utilisation and daily productivity.

· Coordinate overseas support activities where required.

Note: There maybe some overseas planning when the requirement arises.

Customer Service Excellence

You will become the primary operational contact for many of our key customers.

Responsibilities include:

· Managing customer enquiries.

· Providing regular progress updates.

· Managing customer expectations.

· Ensuring contractual response times are achieved.

· Maintaining excellent customer relationships.

· Managing customer-specific service portals.

· Supporting contract renewals and aftersales activities.

Service Operations

You will manage service jobs from initial enquiry through to financial completion, including:

· Job creation

· Resource planning

· Engineer scheduling

· Purchase Orders

· Supplier coordination

· Parts ordering

· Customer communication

· Quotation preparation

· Warranty administration

· Completion documentation

· Customer sign-off

· Invoicing

· Contract administration

Operational Administration

· Maintain CRM and Field Service Management systems.

· Produce operational KPI reports.

· Management of customer portals.

· Monitor contract performance.

· Track engineer response times.

· Monitor PPM compliance.

· Manage warranty records.

· Maintain accurate customer asset databases.

· Produce monthly operational reports.

· Identify opportunities for continuous improvement.

Department Development

Working closely with management you will:

· Improve service procedures.

· Help develop departmental processes.

· Introduce operational efficiencies.

· Support business growth.

· Assist with future recruitment.

· Develop KPI reporting.

· Help shape the future direction of the Service Department.

Essential Experience

Applicants should demonstrate:

· Minimum 5 years' experience working within an engineering service environment.

· Previous responsibility for planning field-based engineers.

· Experience managing reactive maintenance and emergency call-outs.

· Strong understanding of Planned Preventative Maintenance (PPM).

· Experience working with customer portals.

· Experience processing jobs from enquiry through to invoicing.

· Previous experience using CRM or Field Service Management software.

· Excellent Microsoft Office skills, particularly:

o Outlook

o Excel

o Word

o Teams

· Excellent organisational skills.

· Strong commercial awareness.

· Ability to prioritise multiple workstreams simultaneously.

· Excellent written and verbal communication skills.

· Experience working to contractual Service Level Agreements (SLAs).

Industry Experience

We would particularly like to hear from applicants with experience within:

· Physical Perimeter Security

· Fire & Security

· Facilities Management

· Mechanical & Electrical Services

· Industrial Engineering

· Building Services

· Lift Engineering

· HVAC

· Specialist Engineering Services

Experience within perimeter security or critical infrastructure maintenance would be highly advantageous.

Career Progression

This role has been created as part of our succession planning.

We are not simply recruiting a Service Coordinator—we are investing in our future Service Manager.

You will receive ongoing mentoring and exposure to:

· Department Management

· Leadership

· Resource Planning

· Financial Performance

· Operational Strategy

· Contract Management

· KPI Management

· Continuous Improvement

· Team Development

· Business Growth

As WPS UK expands throughout the UK and overseas, this role offers genuine opportunities to develop into a senior management position.

Personal Attributes

The successful candidate will be:

· Highly organised.

· Customer-focused.

· Commercially aware.

· Calm under pressure.

· Confident making decisions.

· A natural planner.

· A strong communicator.

· Positive and professional.

· Able to build relationships with customers and engineers alike.

· Self-motivated and proactive.

· Passionate about delivering outstanding customer service.

· Ambitious and committed to developing into a management role.

What We Offer

· £32,000 - £42,000 salary depending on experience.

· Clear progression to Service Manager.

· Annual salary reviews.

· Performance-related progression.

· Ongoing training and mentoring.

· Exposure to prestigious UK and international projects.

· Modern office environment.

· Company pension.

· 25 days annual leave plus Bank Holidays.

· Birthday as an extra holiday.

· Long-term career stability.

· Opportunity to become a key member of the WPS UK leadership team.

Who Should Apply?

This role is ideal for someone currently working as a:

· Senior Service Operations Coordinator

· Senior Service Coordinator

· Senior Service Administrator

· Service Desk Supervisor

· Assistant Service Manager

who is ready to take ownership of a growing national service operation and progress into senior management.

If you are looking for a role where your ideas matter, your contribution is recognised, and your career can genuinely progress, then we would love to hear from you.

Pay: £32,000.00-£42,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

service operations coordinator jobs in hengrove, bst

Service Operations Coordinator

People Operations Coordinator

Project Operations Coordinator

Contracts & Materials Coordinator

Operations Coordinator

Customer Service Agent

People Coordinator (12-month FTC)

Transport Coordinator

Staff Officer - Central Operations

Logistics Coordinator

Customer Service Coordinator

Customer Care Administrator

Care Coordinator

Transport Coordinator

Fire and Security Coordinator

Fundraising Operations Coordinator

People Operations Coordinator - Maternity Cover

Customer Contact Forecasting Analyst

Logistics Coordinator

Branch Administrator

I want to receive the latest job alerts for service operations coordinator in hengrove, bst

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected