It Work, Jobs in Hereford, Eng (with Salaries)

IT Support Technician – First Line Support
Border Office Supplies and Systems —Hereford
- Full-time
- Azure
- Customer service
- English
- Sick pay
Quick apply
Head of IT
Fluid Water Group —Gloucester
- Full-time
- Analysis skills
- Computer networking
- Contracts
Quick apply
IT Support Engineer
iCOMAT —Gloucester
- Azure
- Software troubleshooting
- Customer service
Senior Network Engineer
Thorn SDS Ltd —Hereford
- £60,000 - £70,000 a year
- Full-time
- Travel
- Computer networking
- In-person
- Annual leave
- Life insurance
Quick apply
Specialist Technical Support Level 3 (Applications)
West Mercia Police —Hindlip
- £43,668 - £49,716 a year
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- Python
- Annual leave
- Employee assistance programme
8d
Senior IT Business Analyst
Kohler —Quedgeley
- Microsoft Excel
- Computer Science
- SQL
8d
Senior Network Engineer
Thorn SDS —Hereford
- £60,000 - £70,000 a year
- Full-time
- Travel
- Computer networking
- In-person
- Annual leave
- Life insurance
Service Desk Analyst
PentenAmio UK —Tewkesbury
- £31,000 - £33,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Life insurance
Quick apply
IT Project Manager
QinetiQ —Malvern
- Full-time
- PMP
- Project management
- IT
- Employee discount
13d
IT Field Engineer - West England
T-Tech —Gloucester
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
Quick apply
9d
IT Product Manager - M365 Platform and Security
EDF Energy —Gloucester
- From £70,000 a year
- Hybrid work
- Product management
- Travel
- Communication skills
5d
Network Engineer
0201 CSC Computer Sciences Ltd —Gloucester
- Full-time
- Azure
- AWS
- Computer networking
- Employee discount
- Gym membership
1d
IT & Administrative Assistant
Roberts Limbrick Ltd —Gloucester
- IT
- Communication skills
IT Business Solutions Manager - Global Product Innovation
Kohler —Quedgeley
- IT
12d
IT Business Solutions Manager - EMEA & Wellness
Kohler —Quedgeley
- IT
12d
Desktop Support Engineer with Server Exposure – Worcester, UK (Backfill / On
Axiom Technologies —Worcester
- Part-time
- Windows
- In-person

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IT Support Technician – First Line Support

Border Office Supplies and Systems
Hereford

Quick apply

Job details

Full-time

Benefits

Company pension
Company events
Sick pay
On-site parking

Qualifications

Azure
Customer service
English
Windows
Technical support
Microsoft Office
SQL
DHCP
Computer hardware
DNS
SharePoint
IT
Application support
Communication skills
Active Directory
Intune
Time management

Full job description

Job: 1st Line IT Support Engineer
About Us

We are an established and growing Managed Service Provider (MSP) committed to delivering exceptional IT support and customer service. As we continue to expand, we are looking for a motivated and customer-focused 1st Line IT Support Engineer to join our award-winning Customer Success team based in Hereford.

This is a fantastic opportunity to develop your technical skills, gain exposure to a wide range of technologies, and build a long-term career within a supportive and close-knit team environment.

The Role

As a 1st Line IT Support Engineer, you will be the first point of contact for our customers, providing professional technical support and ensuring a positive customer experience. You will troubleshoot and resolve IT issues, manage service desk tickets, and work closely with our senior engineers to deliver high-quality support.

This is an office-based position located at our Hereford office.

What We're Looking For

We're seeking someone who:

Has an excellent telephone manner and strong customer service skills.
Enjoys solving technical problems and helping others.
Can prioritise tasks effectively in a fast-paced MSP environment.
Communicates clearly and professionally with customers.
Demonstrates a proactive attitude and willingness to learn.
Takes ownership of issues through to resolution or escalation.

Key ResponsibilitiesService Desk & Customer Support

Answer incoming calls, gather technical information, and log support tickets accurately.
Provide first-line technical support for hardware, software, Microsoft 365, and general IT issues.
Support customers remotely, over the phone, and via remote management tools.
Diagnose, troubleshoot, and resolve technical issues within agreed service levels.
Manage and update support tickets, ensuring customers are kept informed throughout.
Escalate complex issues to 2nd or 3rd Line Engineers when required.

Systems & Infrastructure Support

Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
Perform software installations, updates, and system configurations.
Assist with Microsoft 365 administration and troubleshooting.
Support networking technologies including DNS, DHCP, wireless networking, and switches.
Assist with cloud services, SharePoint administration, and site permissions.
Support the deployment and maintenance of IT equipment for customers and internal staff.

Documentation & Continuous Improvement

Create and maintain technical documentation and troubleshooting guides.
Assist in developing knowledge base articles and support procedures.
Provide basic user training and guidance on IT systems and software.
Contribute ideas and improvements to enhance service delivery and customer satisfaction.

Technical Knowledge

Good understanding of Microsoft Windows 10 and Windows 11.
Experience supporting Microsoft 365 applications and services.
Basic understanding of networking concepts, including DNS and DHCP.
Good knowledge of computer hardware, software, and peripheral devices.
Familiarity with remote support tools and service desk environments.

Personal Attributes

Excellent communication and customer service skills.
Strong organisational and time-management abilities.
Ability to prioritise workloads effectively.
A positive attitude with a willingness to learn and develop.
Ability to work independently and as part of a team.
High attention to detail and commitment to delivering excellent service.
Ability to remain calm and professional under pressure.

Desirable Skills & Experience

Microsoft certifications (e.g., MS-900, AZ-900, MD-102, or equivalent).
Experience working within an MSP environment.
Knowledge of SharePoint administration and permissions.
Experience with Intune, Azure, or Microsoft Entra ID.
Understanding of Cyber Essentials and IT security best practices.
Experience supporting cloud-based services and virtual environments.

If you don't have any of these above, we will be glad to help you through this process and get you through the courses

What We Offer

Competitive salary based on experience.
Structured training and development opportunities.
Microsoft certification support.
Clear career progression into 2nd and 3rd Line roles.
Exposure to a wide range of technologies and industries.
Supportive and friendly team environment.
Opportunity to work within an award-winning customer success team.

Confidentiality, Security & Compliance

The successful candidate will be expected to maintain the highest standards of confidentiality and professionalism. This role requires strict adherence to company policies relating to:

Data Protection and GDPR.
Information Security and Cyber Security standards.
Customer confidentiality agreements.
Internal IT policies and procedures.
Compliance with legal and regulatory requirements.

All employees are expected to actively contribute to maintaining a secure and compliant IT environment for both the business and our customers.

Join us and help deliver exceptional IT support while building your career within a growing and ambitious technology business.

Job Type: Full-time

Benefits:

Company events
Company pension
On-site parking
Sick pay

Ability to commute/relocate:

Hereford, Herefordshire: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

it jobs in hereford, eng

IT Support Technician – First Line Support

Head of IT

IT Support Engineer

Senior Network Engineer

Specialist Technical Support Level 3 (Applications)

Senior IT Business Analyst

Senior Network Engineer

Service Desk Analyst

IT Project Manager

IT Field Engineer - West England

IT Product Manager - M365 Platform and Security

Network Engineer

IT & Administrative Assistant

IT Business Solutions Manager - Global Product Innovation

IT Business Solutions Manager - EMEA & Wellness

Desktop Support Engineer with Server Exposure – Worcester, UK (Backfill / On

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