Digital & ai support Work, Jobs in Hereford (with Salaries)

Digital & AI Support Apprentice
QA Apprenticeships —Hereford
- £17,000 a year
- Full-time
- Customer service
- Windows
- Driving
Network Engineer
Leidos —Leominster
- £58,400 - £74,900 a year
- Full-time
- Travel
- Mentoring
- Computer networking
- Annual leave
- Work from home
10d
Systems Engineer
Leidos —Leominster
- £34,800 - £43,500 a year
- Full-time
- Windows
- Travel
- Annual leave
- Work from home
Visitor Services Officer
Forestry Commission —Forest of Dean
- £26,959 a year
- Weekend availability
- Customer service
- Maintenance
- Microsoft Office
Embedded Software Developer
Leidos —Leominster
- £47,600 - £61,000 a year
- Full-time
- Computer Science
- Engineering
- C++
- Annual leave
- Work from home
Senior Software Developer
Leidos —Leominster
- £61,500 - £78,800 a year
- Full-time
- System design
- C++
- No degree
- Annual leave
- Work from home
Head of Cyber, Band 8b
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £66,582 - £77,368 a year
- Full-time
- Annual leave
- Employee discount
Service Desk Analyst
PentenAmio UK —Tewkesbury
- £31,000 - £33,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Life insurance
Quick apply
Trainee People Administrator
Speller Metcalfe Ltd —Malvern
- £25,000 - £26,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Employee discount
Quick apply
3d
Senior Embedded Software Engineer
Leidos —Leominster
- £61,500 - £78,800 a year
- Full-time
- System design
- C++
- No degree
- Annual leave
- Work from home
Cyber Software Engineer
Roke Manor Research Limited —Gloucester
- Windows
- C++
- Agile
Digital Revenue Operations Manager
Malvern Panalytical Ltd —Malvern
- Full-time
- Hybrid work
- Sales
- Marketing
- Analysis skills
6d
Assistant Medical Secretary - Osteoporosis
Wye Valley NHS Trust —Hereford
- £25,760 - £27,476 a year
- Part-time
- Organisational skills
- Communication skills
13d
Freelance Local Event Producer, Gloucester UK (contract, revenue share)
Sofar Sounds —Gloucester
- £100 - £500 a month
- Weekend availability
- IT
- AI
- Time management
IT Business Solutions Manager - EMEA & Wellness
Kohler —Quedgeley
- IT
Registered Veterinary Nurse
IVC —Hereford
- Up to £29,000 a year
- 8 hour shift
- Organisational skills
- In-person
- Communication skills
- Annual leave
IT Business Solutions Manager - Global Product Innovation
Kohler —Quedgeley
- IT
Medical Secretary - Cardiology
Wye Valley NHS Trust —Hereford
- £28,392 - £31,157 a year
- Part-time
4d
Retail Customer Advisor (Gloucester) - 12 hours
Three UK —Gloucester
- £13.72 an hour
- 12 hour shift
- Customer service
- Employee discount
Quick apply
Electronics Engineer
Minerva Defence —Worcester
- Full-time
- Hybrid work
- Laboratory experience
- Bachelor's degree
- Mentoring
Quick apply

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Digital & AI Support Apprentice

QA Apprenticeships -
Hereford

Apply Now

Job details

Full-time
£17,000 a year

Qualifications

Driving Licence
Customer service
GCSE
Windows
Driving
IT support
Computer networking
Mac OS
IT
Communication skills
Active Directory

Full job description

Employer description:

JFC IT Solutions provide comprehensive IT support services to a wide range of business clients. We focus on delivering reliable, friendly, and proactive technical support, helping our customers keep their systems running smoothly.

Overview:

We are looking for an enthusiastic and motivated First-Line IT Support Technician Apprentice to join our team as part of the Digital & AI Support Level 3 apprenticeship. This is a fantastic opportunity for someone looking to start their career in IT and digital support while developing modern, in-demand skills.

In this role, you will act as the first point of contact for customers requiring IT and digital support. With structured training and on-the-job learning, you will support users across a range of digital tools, SaaS applications, Microsoft 365, and emerging AI technologies, including Microsoft Copilot.

You will learn how to diagnose and resolve common technical issues, support customer success, manage digital information securely, and help users improve productivity through modern workplace technologies. Alongside technical skills, you’ll develop strong communication, documentation, and customer service skills, ensuring users receive a positive and professional support experience.

This apprenticeship is ideal for someone who is eager to learn, enjoys helping people, and wants to build a long-term career in digital support, IT services, and AI-enabled workplaces.

Responsibilities:

First-Line Support: Act as the initial point of contact for clients reporting technical issues via phone, email, or ticketing systems.
Troubleshooting & Resolution: Diagnose and resolve common technical issues relating to:
- Hardware (PCs, laptops, printers)
- Operating systems (Windows, macOS)
- Software applications (including Microsoft 365 / Office)
User Management: Assist with basic user administration tasks, such as:
- Setting up new user accounts
- Password resets
- Managing security group access within Active Directory and Microsoft 365
Documentation: Accurately log support requests, actions, and resolutions within the ticketing system and contribute to internal knowledge base articles.
Hardware Setup: Assist with the preparation, installation, and deployment of new hardware and software for clients.
Customer Service: Provide a professional, friendly, and patient approach at all times, ensuring a high level of customer satisfaction.

Entry requirements:

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.

GCSE Maths and English (or equivalents) at grades 3+ (D or above).

Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Desirable skills:

It would be beneficial if candidates have some experience or knowledge of:

Hardware
Networking
Software & security
ICT administration

The successful candidate will:

Have a genuine interest in IT and technology
Be enthusiastic and eager to learn
Communicate clearly and confidently with customers
Be well organised with good attention to detail
Show motivation, a positive attitude, and a willingness to develop technical skills
Full UK driving licence

Working hours: 40 hours per week, Monday to Friday.

Benefits:

Practical, hands-on experience in a real IT support environment

Ongoing training and development
Supportive team environment with opportunities for progression

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Apply Now

Refine Your Search

digital & ai support jobs in hereford

Digital & AI Support Apprentice

Network Engineer

Systems Engineer

Visitor Services Officer

Embedded Software Developer

Senior Software Developer

Head of Cyber, Band 8b

Service Desk Analyst

Trainee People Administrator

Senior Embedded Software Engineer

Cyber Software Engineer

Digital Revenue Operations Manager

Assistant Medical Secretary - Osteoporosis

Freelance Local Event Producer, Gloucester UK (contract, revenue share)

IT Business Solutions Manager - EMEA & Wellness

Registered Veterinary Nurse

IT Business Solutions Manager - Global Product Innovation

Medical Secretary - Cardiology

Retail Customer Advisor (Gloucester) - 12 hours

Electronics Engineer

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