It service desk Work, Jobs in Heysham, Lan (with Salaries)

IT Service Desk Analyst
Key Group —Preston
- Full-time
- Agile
13d
Technical Support Engineer
Telana —Preston
- Travel
- SharePoint
- Communication skills
- Employee assistance programme
Service Desk Manager
OCU Group —Preston
- Full-time
- Analysis skills
- Continuous improvement
- Team management
Quick apply

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Junior IT Project Manager
MCS Group —Ormskirk
Coordinate project engineers and hold them accountable for agreed actions, updates and deadlines. Completing monthly 1-2-1’s with project engineers.
£30,000 - £35,000 a year
Quick apply
14d
IT Systems & Support Specialist
Axiom Technologies —Ulverston
The role involves supporting end users, managing IT infrastructure, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations.

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IT Service Desk Analyst

Key Group -
Preston

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Job details

Full-time
13 days ago

Benefits

Company pension
Paid volunteer time

Qualifications

Microsoft Windows Server
Technical troubleshooting
ITIL Certification
User account management
Technical support incident logging
Agile
Customer support
Customer interaction
IT incident logging
Help desk

Full job description

We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive.

To do that, we’re mindful of staying true to the values that make us who we are, and proud of what we do.

Are you a tech-savvy problem solver with a passion for customer service? Join Key Group, a market-leading financial services company, as an IT Service Desk Analyst and be part of a dynamic IT team that keeps our business running smoothly.

Why Join Key Group?

Key Group has been helping people unlock a better retirement since 1998. As one of the UK’s leading later-life lending specialists, we provide expert advice and innovative solutions to help customers make the most of their retirement.

Our people are at the heart of what we do, and we foster a collaborative and supportive culture where you can develop your skills and grow your career.

What You'll Do:

Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.
Log and track IT issues, ensuring colleagues receive timely updates.
Troubleshoot and resolve technical problems efficiently across various systems.
Collaborate with 3rd line support and external suppliers when needed.
Assist with onboarding new starters and managing system access.
Ensure IT security and confidentiality are upheld at all times.

What We're Looking For:

Strong customer service skills with excellent communication.
Experience in Windows Server, Active Directory, MS Office, D365, remote support tools, and more.
ITIL Foundation qualification or equivalent experience.
Ability to work in a fast-paced, agile environment.

Some of our benefits:

23 days holiday + bank holidays (rising with service)
Additional holiday purchase scheme
1 Well-being Day
1 Charity Day
Tier 1 pension (5% Employee, 8% Employer)
Simply Health & Life Assurance
A supportive and innovative workplace where you can thrive

If you're ready to take the next step in your IT career, apply now and be part of a team that values innovation, collaboration, and career growth!

Apply Now

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it service desk jobs in heysham, lan

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