Policy, performance & complaints manager Work, Jobs in Heythrop, Oxf (with Salaries)

Policy, Performance & Complaints Manager
Warwick District Council —Warwick
- £53,460 - £55,611 a year
- Part-time
- Analysis skills
- Continuous improvement
- Communication skills
Policy Engagement Officer, Agri-Environmental Policy
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Full-time
- Master's degree
- Travel
- In-person
- Annual leave
5d
Regulation Policy Lead - Compliance Schemes
Biffa Waste Services —Stratford-upon-Avon
- Full-time
- Hybrid work
- Team management
- Training & development
- Communication skills
- Employee discount
Quick apply
12d
Policy, Regulatory & Funding Manager
HydraB —Oxford
- Full-time
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
5d
Senior Public Affairs Manager - Strategic Infrastructure
National Grid —Warwick
- £85,000 - £90,000 a year
- Hybrid work
- Leadership
3d
Senior Compliance Manager
Oxford University Press —Oxford
- Full-time
- Hybrid work
- Team management
- Travel
- Communication skills
- Employee discount
House Manager
Abbeyfield Wessex Society —Chipping Norton
- £16.66 an hour
- Weekend availability
- Management
- Travel
- Conflict management
Quick apply
11d
Policy Officer
University of Oxford —Oxford
- £35,681 - £41,636 a year
- Part-time
- Hybrid work
- Communication skills
- Annual leave
Research Assistant in Inequality, Social Policy, and Social Mobility
University of Oxford —Oxford
- £35,681 - £41,636 a year
- Part-time
- Doctoral degree
- Research
Compliance Manager
Home Office —Kidlington
- £41,750 - £44,250 a year
- Weekend availability
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
3d
Senior Administration Officer - Pre-Release Team (South Central)
HM Prison & Probation Service —Bicester
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Annual leave
- Employee discount
Product Returns Shift Manager
Abbott Laboratories —Witney
- Full-time
- Continuous improvement
- Team management
- Organisational skills
2d
Research Editorial Programme Coordinator
Oxford University Press —Oxford
- Hybrid work
- Computer literacy
- AI
- Communication skills
- Employee discount
10d
Head of the Office for Open Research
University of Oxford —Oxford
- £65,336 - £75,439 a year
- Full-time
- Leadership
- Annual leave
10d
Research Officer (Comparative Politics)
University of Oxford —Oxford
- £35,681 - £41,636 a year
- Full-time
- Research
- Master's degree
- Analysis skills
Research Assistant
University of Oxford —Oxford
- £35,681 - £37,338 a year
- Full-time
- Master's degree
- No degree
11d
Responsible Individual (Consultant)
Delphi Care Solutions —Oxford
- Monday to Friday
- Hybrid work
Quick apply
Senior Customer Relationship Administrator
Crowcon Detection Instruments Limited —Abingdon
- Hybrid work
- CRM software
- Continuous improvement
- Training & development
- Free parking
- Employee assistance programme
Quick apply
Contract and Compliance Officer
OXFORDSHIRE COUNTY COUNCIL —Oxford
- £38,220 - £40,777 a year
- Part-time
- Microsoft Office
- Analysis skills
- Travel
- Annual leave
- Flexitime
Research & Editorial Internship, Water Sustainability
Global Water Intelligence —Oxford
- £14.50 an hour
- Full-time
- English
- Research
- AI

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policy, performance & complaints manager jobs near heythrop, oxf

Policy, Performance & Complaints Manager

Warwick District Council -
Warwick

Apply Now

Job details

Part-time | Full-time | Apprenticeship | Fixed term contract
£53,460 - £55,611 a year

Qualifications

Stakeholder liaison
Complaint handling
Analysis skills
Quality assurance
Continuous improvement
Decision making
Communication skills

Full job description

Job description

Governance

Policy, Performance & Complaints Manager (Permanent Post)

37 hours per week

Grade B - £53,460 to £55,611 per annum

Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work.

We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. We are committed to training and development, and we encourage a healthy work-life balance. We offer the rewards and benefits that make it a great place to work.

People like you

We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part-time working, we have something for everyone.

About Warwick District Council

At Warwick District Council, we pride ourselves on being a great place to work.

We achieve our goals by recruiting and retaining motivated, empowered and flexible employees who are committed to delivering excellent services for our communities. We are passionate about learning and development, support career progression, and encourage a healthy work-life balance.

About the Team and the Role

Governance Services sits at the heart of the Council, providing essential support to our residents, Councillors and officers. The service covers a broad range of responsibilities, including public committee meetings, electoral registration and elections, complaints management, policy development and corporate performance monitoring.

We are looking for an experienced and dedicated individual to join us as our Policy, Performance and Complaints Manager. This is a varied and rewarding role that offers the opportunity to make a real impact across the organisation by helping to drive service improvement, organisation learning and excellent customer service.

What We're Looking For

We are seeking someone who has a keen eye for detail and a strong commitment to delivering high-quality outcomes. Equally important is the ability to demonstrate empathy and understanding when working with customers who have raised concerns or complaints.

You will be confident working with a wide range of stakeholders, balancing competing priorities, and providing advice and support to managers and services across the Council.

Main Responsibilities

As Policy, Performance and Complaints Manager, you will:

Lead and manage the delivery of the Council's corporate complaints process.
Act as the Council's lead adviser on complaints management, ensuring consistency, quality and compliance across the organisation.
Promote organisational learning from complaints and customer feedback to support continuous improvement.
Manage and develop the Council's Corporate Performance Management Framework.
Lead and coordinate corporate policy development and assurance activities.
Provide guidance and quality assurance to managers and services on complaints handling and performance management.
Contribute to the achievement of the Council's strategic objectives through effective policy and performance oversight.

Essential Requirements

This is a broad and varied role requiring a diverse range of skills, knowledge and experience.

We are looking for someone who can demonstrate:

A strong commitment to excellent customer service.
Excellent communication and interpersonal skills.
The ability to build positive relationships with a wide range of people.
Confidence and professionalism when dealing with sensitive and complex issues.
Strong analytical and critical thinking skills.
Sound judgement and effective decision-making, particularly within a public sector environment.
The ability to manage competing priorities and deliver high-quality work to deadlines.

Working Location

The intention is for the postholder to work predominately from home however, it is a requirement to attend our offices or sites within Warwick District as required. Any costs for travel from home to the office will be met by the successful candidate. However, hybrid and office working is also available.

About the Team

The Policy, Performance and Complaints Manager is responsible for leading a small but vital team. This includes direct line management of: Three Policy, Performance and Complaints Officers and The Corporate Support Team Leader.

The Corporate Support Team Leader is responsible for managing four additional team members. Together, the team provides a range of important corporate services, from mail fulfilment and administrative support to policy assurance, performance reporting and complaints management, helping to ensure the Council delivers high-quality services for residents.

Why Join Us?

This is an excellent opportunity to take on a highly visible role that influences service delivery across the Council. You will work closely with senior managers, Councillors and colleagues across all service areas, helping to improve outcomes for residents while supporting continuous organisational improvement.

If you are passionate about customer service, performance improvement and making a positive difference, we would love to hear from you.

If you have any questions or wish to have an informal discussion, please contact Graham Leach (Head of Governance and Monitoring Officer) by email on [email protected] or by telephone on 01926 958823.

Closing date: 1st September 2026

Interview dates: 9th & 10th September 2026

If you are unable to apply using the 'Apply' button, please contact HR Support [email protected] including your contact details and any relevantscreenshots.

You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.

As part of being a Disability Confident employer we guarantee to interview anyone witha disability whose application meets the essential criteria for the post. By ‘essential criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification. To be considered under the Guaranteed Interview Scheme (GIS), applicants must disclose that they have a disability and would like to be considered for the scheme.

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application or recruitment process or upon appointment, please contact [email protected] and we will make every effort to meet your specific requirements.

Apply Now

Refine Your Search

policy, performance & complaints manager jobs in heythrop, oxf

Policy, Performance & Complaints Manager

Policy Engagement Officer, Agri-Environmental Policy

Regulation Policy Lead - Compliance Schemes

Policy, Regulatory & Funding Manager

Senior Public Affairs Manager - Strategic Infrastructure

Senior Compliance Manager

House Manager

Policy Officer

Research Assistant in Inequality, Social Policy, and Social Mobility

Compliance Manager

Senior Administration Officer - Pre-Release Team (South Central)

Product Returns Shift Manager

Research Editorial Programme Coordinator

Head of the Office for Open Research

Research Officer (Comparative Politics)

Research Assistant

Responsible Individual (Consultant)

Senior Customer Relationship Administrator

Contract and Compliance Officer

Research & Editorial Internship, Water Sustainability

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