& communication system technicians Work, Jobs in Higham Ferrers, Nth (with Salaries)

Claims/Customer Experience Coordinator (Leak Detection)
BELFOR UK Ltd —Wellingborough
- £26,605.80 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
5d
Dispenser/ care coordinator
Marshalls road surgery —Wellingborough
- £24,420.00 - £30,318.69 a year
- Part-time
- Microsoft Office
- Administrative experience
- Travel
- Free parking
- Flexitime
Quick apply
Works Technician Process Controller
Anglian Water Services Ltd —Bedford
- £31,756 - £42,873 a year
- Overtime
- Driving
- Organisational skills
- IT
13d
Apprentice IT Engineer
Link Network Solutions —Wellingborough
- £12,000 - £15,000 a year
- Software troubleshooting
- IT
- In-person
Quick apply
1d
Clinical Pharmacist
Blue PCN —Northampton
- Up to £28.64 an hour
- Part-time
- Management
- In-person
- Leadership
- Store discount
- Employee discount
Quick apply
Engine Tester
Cummins Inc. —Wellingborough
- Mechanical knowledge
- Relocation assistance
Junior Maintenance Technician
Gen Phoenix —Peterborough
- Up to £30,000 a year
- Full-time
- Maintenance
- Organisational skills
- Computer skills
- Free parking
- Health & wellbeing programme
Quick apply
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Phone etiquette
Quick apply
Engineering Programme Manager
Cosworth —Northampton
- £50,000 - £70,000 a year
- Engineering
- Microsoft Office
- Analysis skills
Head of Manufacturing Operations
Lunaz Tech Ltd —Towcester
- £65,000 - £80,000 a year
- Full-time
- Management
- Microsoft Office
- In-person
- Referral programme
Quick apply
Engine Workshop Technician - Level II
Cummins Inc. —Wellingborough
- Monday to Friday
- Continuous improvement
- Driving
- Communication skills
- Relocation assistance
14d
Engine Test Technician
Cosworth —Northampton
- £30,000 - £42,000 a month
- Time management
4d
Control Panel Builder
ACPD Services Ltd —Saint Ives
- £16 - £24 an hour
- Overtime
- Schematics
- Programmable logic controllers
- Electrical experience
- Flexible schedule
Quick apply
12d
Workshop Bench Technician - Radio
CSE Crosscom —St. Neots
- From £25,000 a year
- Full-time
- Sales
- In-person
- Hand tools
Quick apply
12d
Trainee Technician
Mundays Appliance Repairs —Northampton
- £12.71 an hour
- Part-time
- Computer literacy
- Maintenance
- In-person
- Employee discount
Quick apply
Service Technician Apprenticeship
Calex UK —Peterborough
- Full-time
- Maintenance
- English
- Driving
Wind Tunnel Technician
Dynamique —Silverstone
- Full-time
- Schematics
- Engineering
- Programmable logic controllers
Quick apply
11d
IT Support Technician
Activate Group Limited —Peterborough
- Full-time
- Microsoft Office
- Travel
- Communication skills
Quick apply
6d
Installation Technician
ACT Response LTD —Milton Keynes
- £36,700 - £42,000 a year
- Overtime
- Maintenance
- Communication skills
- Annual leave
- Employee discount
Quick apply
12d
Assembly Technician
Lockheed Martin Corporation —Ampthill
- Full-time
- Assembly
- Communication skills

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& communication system technicians jobs near higham ferrers, nth

Claims/Customer Experience Coordinator (Leak Detection)

BELFOR UK Ltd -
Wellingborough

Quick apply

Job details

Full-time
£26,605.80 a year
5 days ago

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Life insurance

Qualifications

Microsoft Excel
Customer service
GCSE
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

CUSTOMER EXPERIENCE COORDINATOR (LEAK DETECTION)

We are looking for a skilled and knowledgeable Claims Coordinator with a passion for excellent customer service to join our local team. We want you to help us ensure that every touchpoint with BELFOR is engaging, efficient and effective

ROLE PURPOSE

BELFOR is seeking a skilled and customer focused Claims Handler to join our growing Leak Detection Department. This role is responsible for managing leak detection claims from initial instruction through to completion, ensuring an outstanding customer experience at every stage of the journey.

As the central point of contact for policyholders, insurers, clients, field technicians, and subcontractors, you will coordinate the administrative and operational aspects of Leak Detection claims, ensuring all activities are completed efficiently, accurately, and in accordance with client service level agreements (SLAs). You will play a key role in supporting customers through what can often be a stressful situation, providing clear communication, empathy, and professional claim management throughout the process.

KEY OUTCOMES & RESPONSIBILITIES

Manage Leak Detection claims from receipt of instruction through to job completion and claim closure.
Act as the primary point of contact for policyholders, insurers, loss adjusters, technicians, and internal stakeholders.
Maintain regular communication with customers throughout the claim lifecycle, providing updates, arranging appointments, and resolving queries.
Review new instructions and ensure claims are progressed within client and insurer service level agreements.
Coordinate Leak Detection appointments and allocate work to technicians based on location, availability, and job requirements.
Monitor claim progress and proactively identify and resolve any delays or issues.
Accurately maintain claim records, case notes, reports, and supporting documentation within internal and client management systems.
Liaise with insurance companies, loss adjusters, private clients, contractors, and internal departments to facilitate timely claim progression.
Review Leak Detection technician reports and ensure all required information has been obtained accurately before progressing claims to the next stage.
Ensure customers receive a consistently high standard of service, demonstrating empathy and professionalism throughout their claim journey.
Support achievement of departmental KPIs, service levels, and customer satisfaction targets.
Escalate complex or high-priority cases appropriately and provide timely updates to management.

SKILLS AND EXPERIENCE REQUIRED

Previous experience handling claims, insurance administration, customer service, scheduling, or a similar coordination role.
Experience managing customer interactions via telephone and email.
Strong understanding of customer service principles and the ability to handle sensitive conversations with empathy.
Experience working within process driven environments and meeting service level agreements.
Excellent organisational skills with the ability to manage multiple claims simultaneously.
GCSE Maths and English (or equivalent).

PREFFERED SKILLS & KNOWLEDGE

Previous experience within the insurance, property restoration, Leak Detection, or building repair sectors.
Knowledge of the property claims process and insurance industry practices.
Experience using claims management systems, scheduling software, or client portals.
Strong IT skills, including Microsoft Office applications and Excel.
Excellent verbal and written communication skills.
Strong attention to detail and accuracy when managing claim records.
Ability to prioritise workloads and adapt to changing business demands.
Problem-solving skills with a proactive approach to claim progression.
Ability to work effectively both independently and as part of a team.

WHAT SUCCESS LOOKS LIKE

The successful customer experience coordinator will deliver excellent customer outcomes by ensuring claims are managed efficiently, communication is proactive, and all stakeholders are kept informed throughout the process. They will take ownership of claims from instruction to completion, helping BELFOR maintain exceptional service standards and customer satisfaction while supporting the continued growth of our Leak Detection Department.

BENEFITS

28 days annual leave
Annual pay review
Employee Bonuses
Retirement Pension Plan
Life Insurance
Health Cash Plan
Employee Assistance Programme
Induction and E learning
Annual Flu Vaccination
Eye Test

Pay: £26,605.80 per year

Work Location: In person

Quick apply

Refine Your Search

& communication system technicians jobs in higham ferrers, nth

Claims/Customer Experience Coordinator (Leak Detection)

Dispenser/ care coordinator

Works Technician Process Controller

Apprentice IT Engineer

Clinical Pharmacist

Engine Tester

Junior Maintenance Technician

2nd Line Support Technician

Engineering Programme Manager

Head of Manufacturing Operations

Engine Workshop Technician - Level II

Engine Test Technician

Control Panel Builder

Workshop Bench Technician - Radio

Trainee Technician

Service Technician Apprenticeship

Wind Tunnel Technician

IT Support Technician

Installation Technician

Assembly Technician

I want to receive the latest job alerts for & communication system technicians in higham ferrers, nth

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