Service desk administrator Work, Jobs in Hillington, Sct (with Salaries)

Direct Technical Controller - Glasgow
City Facilities Management (UK) —Glasgow
- Full-time
- Management
Receptionist/Administrator
Circle Scotland CIC —Glasgow
- £13.45 an hour
- Full-time
- Administrative experience
- Organisational skills
- Front desk
- Free parking
- Annual leave
Quick apply
5d
Depot Administrator - Glasgow
CES Power —Glasgow
- Full-time
- Customer service
- Time management
Quick apply
Contract Administrator - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £24,374 a year
- Full-time
- Communication skills
Direct Technical Controller (Part Time - Weekends) - Glasgow
City Facilities Management (UK) —Glasgow
- 8 hour shift
- Management
Direct Technical Controller- Glasgow
City Facilities Management (UK) —Glasgow
- 8 hour shift
- Management

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service desk administrator jobs near hillington, sct

Direct Technical Controller - Glasgow

City Facilities Management (UK) -
Glasgow

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Job details

Full-time

Qualifications

Management

Full job description

Location: Glasgow

Job Function:

The Controller’s role is to ensure effective and efficient day to day planning and scheduling of engineer’s routes and workloads on various reactive and planned service contracts

The role will be varied and will involve communicating with our customers, engineers, service desk/ internal teams, suppliers and subcontractors whilst acting as a point of contact between all parties

Principle Accountabilities:

1 Representing the company in a professional and competent manner at all times and develop strong working relationships with colleagues and clients

2 Control and plan the daily workloads of designated engineering teams throughout the UK & N I

3 Schedule all works (new and historical) effectively and efficiently whilst working to pre-determined attendance and fix SLA/KPI targets on a bespoke CAFM platform

4 Manage outstanding parts in conjunction with the admin support teams ensuring equipment down time is kept to a minimum whilst identifying and escalating any issues surrounding the availability and reliability of components

5 Analyse weekly reports to drive outstanding work order numbers down to meet SLA & KPI targets

6 Remotely monitor refrigeration equipment and diagnosis faults or false alarms This will lead to the triage of alarms to aid the scheduling process and reduction in work order volumes for engineers in the field

7 Provide technical support to refrigeration engineers & service desk administrators This will also include liaison with client bureaus to address and resolve issues

8 General administrative duties will include answering internal and external calls, monitoring group mailboxes and performing tasks that are necessary for the smooth operation of the department

An ability to work under pressure and meet the high expectations of our customers is an essential part of this job as is the flexibility on occasion to work additional hours

Candidates will ideally have previous refrigeration experience/knowledge and possess a qualification in either a mathematical or technical discipline (although this is not essential)

Our ideal candidate would be someone with previous experience in a similar role who has the ability to effectively communicate and engage with colleagues and clients at all levels

Whilst the role does not involve direct line management, your professionalism and people management skills will be crucial when engaging with engineering teams around scheduling and planning duties

You should be able to work in a systematic and methodical manner and be able to prioritise your workload appropriately The job can be demanding at times and will test your resilience, therefore the ability to manage multiple tasks in an often fast-paced environment is crucial

Apply Now

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service desk administrator jobs in hillington, sct

Direct Technical Controller - Glasgow

Receptionist/Administrator

Depot Administrator - Glasgow

Contract Administrator - Glasgow Head Office

Direct Technical Controller (Part Time - Weekends) - Glasgow

Direct Technical Controller- Glasgow

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