Customer service manager Work, Jobs in Hinckley Le10 (with Salaries)

Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Lutterworth
- £85,000 - £95,000 a year
- Full-time
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
10d
Customer Care Manager
Morris Homes Limited —Rugby
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
Global CRM & Lifecycle Manager (MC621)
Triumph Motorcycles —Hinckley
- Full-time
- Marketing
- Annual leave
- Employee discount
Operational People Manager
Financial Ombudsman Service —Coventry
- £59,297 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Flexible schedule
6d
Duty Manager
SPAR —Hinckley
- £13.75 an hour
- Part-time
- Supervising experience
- Employee discount
- Flexible schedule
Customer Service Manager
Simplify Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Employee assistance programme
Quick apply
12d
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
Contracts and Relationships Manager
National Gas —Warwick
- £53,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Employee assistance programme
10d
Customer Experience Manager
Allgrounder Outdoor and Mobility Services —Coventry
- £36,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Life insurance
- Sick pay
Quick apply
4d
Customer Operations Area Manager
Cadent Gas —Leicester
- From £72,000 a year
- Hybrid work
- Continuous improvement
- Driving
- Leadership
- Employee discount
5d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Coventry
- Full-time
- Management
- Bachelor's degree
- Leadership
Label Operations Manager
NEXT —Leicester
- £50,000 - £90,000 a year
- Full-time
- Sales
- Communication skills
- Negotiation
- Free parking
- Employee discount
Customer Care and Planning Manager
Max Energy Ltd —Belgrave
- £45,000 - £55,000 a year
- Full-time
- Spanish
- Management
- Customer service
- Free parking
- Sick pay
Quick apply
7d
Customer Service & Operations Manager
Soane Britain —Thurmaston
- Full-time
- Hospitality
- Microsoft Excel
- Sales
Customer Service Development Lead
Britvic Soft Drinks Ltd —Lutterworth
- Full-time
- Management
- Customer service
- ERP systems
- Employee discount
Car Sales Controller/ Assistant Store Manager
Carsa Limited —Mountsorrel
- Up to £60,000 a year
- Full-time
- Sales
- Customer service
- Computer literacy
- Health & wellbeing programme
- Referral programme
Quick apply
12d
Customer Services Team Manager
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Call to connect
- IT
- Communication skills
6d
Customer Enquiry (TEAM LEADER)
NEBOSH —Leicester
- £38,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
3d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Bookshop Manager
Suddenly on Sheaf Street Ltd —Daventry
- £35,000 a year
- Full-time
- Management
- Sales
- Customer service
- Health & wellbeing programme
- Annual leave
Quick apply
7d

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customer service manager jobs near hinckley le10

Manager Service Delivery & Transport

Bleckmann Solutions UK Ltd -
Lutterworth

Quick apply

Job details

Permanent | Full-time
£85,000 - £95,000 a year
10 days ago

Benefits

Additional leave
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Management
Customer service
Supply chain
Logistics
Performance management
Bachelor's degree
Continuous improvement
Organisational skills
Communication skills

Full job description

Ready to Join the Backstage Crew?

At Bleckmann, we’ve been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes — from moving boxes to moving data, from pack & ship to IT and HR.

But we’re not just logistics experts. We’re The Backstage Crew — a tight-knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact.

Whether you're on the warehouse floor or behind a screen, you’ll find:

Strong connections with colleagues who support and celebrate you.
Fast growth in a company that’s expanding across Europe, the US, and Asia.
High energy in a dynamic environment where no two days are the same.
Guided freedom to take initiative, solve problems your way, and grow your career.

We believe in entrepreneurship, expertise, excellence, and engagement — and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind.

So if you’re ready to roll out the red carpet for our clients — and for each other — we’ve got a spot for you.

Behind the scenes is where the real excitement begins. Ready to join us?

This is a permanent, full-time, daytime role working Monday to Friday and offers a salary between £85,000.00 - £95,000.00 per annum, plus a car allowance and follows a hybrid working model.

Task and responsibilities:

Responsible for leading transport-related service delivery activities, ensuring exceptional customer satisfaction, operational performance, and continuous improvement across customer accounts and transport operations.
Lead, develop and manage the Service Delivery team, including workforce planning, performance management, coaching, capability development and day-to-day operational guidance to ensure service continuity and delivery performance
Act as the primary customer-facing owner for transport-related service delivery activities, maintaining strong customer relationships, managing escalations and ensuring issues are resolved in a timely and effective manner
Oversee customer onboarding activities and the implementation of new transport products and service changes, coordinating the required activities across operational, transport and support functions
Coordinate transport-related customer projects and service improvement initiatives, ensuring alignment between customers, local operations, carrier management, transport teams and other internal stakeholders
Monitor service performance through operational KPIs, service metrics, customer reviews and reporting activities, identifying improvement opportunities and ensuring agreed service levels are achieved
Support transport performance, cost management and profitability initiatives by analysing operational performance, identifying improvement opportunities and contributing to transport-related business reviews and planning activities together with site and transport management
Contribute to the development and deployment of transport solutions by supporting carrier selection activities, customer transport requirements, local transport initiatives and new service offerings in cooperation with central transport, operations and solutions teams
Build and maintain effective working relationships with customers, carriers and internal stakeholders across Operations, Transport, Customs, Control Tower, Sales, Pricing, IT and Finance to support consistent service delivery and customer satisfaction
Drive continuous improvement initiatives to enhance service quality, operational efficiency and customer experience

Profile:

Bachelor's degree or equivalent experience in Logistics, Supply Chain, Transport Management or a related field
Relevant experience within transport, logistics, customer service or service delivery management in a multi-stakeholder operational environment
Demonstrated experience managing, coaching and developing operational or professional teams
Strong understanding of transport processes, customer onboarding, carrier interactions and service performance management
Experience working with service reviews, operational KPIs, customer reporting and continuous improvement initiatives
Ability to coordinate activities across multiple functions and balance customer, operational and commercial requirements
Strong communication, stakeholder management and escalation management capabilities
Analytical mindset with the ability to identify operational performance trends and improvement opportunities
Experience working with transport management systems, reporting tools and operational performance data is preferred
Customer-focused approach with a strong commitment to service excellence
Commercial awareness and a continuous improvement mindset
Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment
Ability to build effective relationships and influence stakeholders at all levels, both internally and externally

What do we offer?

Our people are at the heart of what we do. They are critical to our clients’ successes and without a doubt, to our success also. This is why we offer a range of benefits including:

33 days annual leave, inclusive of Bank Holidays, with additional annual leave awarded after 5 and 10 years' service
Enhanced pension contributions
Life assurance
Medicash healthcare plan
Private Medical Insurance
Retail and lifestyle discounts through our Benefits Platform
Health and wellbeing support, including an Employee Assistance Programme (EAP), Occupational Health and Wellbeing Hub
Social events throughout the year
Exclusive client discounts

Additional information:

We are proud to be an inclusive and diverse organization where we are committed to employee development and recognizing the successes of our teams. We are proud of our accreditations including Healthy Workplaces Leicestershire and we are Disability Confident Committed as part of the Disability Confident Scheme and actively welcome applications from people with disabilities.

If you wish to know more about the role or discuss accommodations within the recruitment and selection process, please contact: [email protected]

At Bleckmann, we are guided by our values: We take a parachute and jump (Entrepreneurship), we unpack our knowledge (Expertise), we raise the bar with every box (Excellence), and we spark energy that connects (Engagement).

Quick apply

Refine Your Search

customer service manager jobs in hinckley le10

Manager Service Delivery & Transport

Customer Care Manager

Global CRM & Lifecycle Manager (MC621)

Operational People Manager

Duty Manager

Customer Service Manager

Ownership Experience Manager – Customer Community & Loyalty

Contracts and Relationships Manager

Customer Experience Manager

Customer Operations Area Manager

Area Manager, Customer Fulfillment

Label Operations Manager

Customer Care and Planning Manager

Customer Service & Operations Manager

Customer Service Development Lead

Car Sales Controller/ Assistant Store Manager

Customer Services Team Manager

Customer Enquiry (TEAM LEADER)

Manager of Dedicated Implementations - EMEA

Bookshop Manager

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