Labour controller Work, Jobs in Hindley, Gtm (with Salaries)

After Sales Manager - Earthmoving, Wigan
Liebherr-Great Britain Ltd. —Wigan
- Full-time
- Team management
- Conflict management
- Leadership
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Danish Crown —Rochdale
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Diamond Trucks UK Ltd —Warrington
- £48,000 - £50,000 a year
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CVS Automotive Centre —Manchester
- Up to £26,000 a year
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After Sales Manager - Earthmoving, Wigan
Liebherr-Great Britain Ltd. —Wigan
Technical Guidance: Act as a subject matter expert, providing high-level technical assistance to field service engineers and customers.
Labour Controller
Danish Crown —Rochdale
Experience operating in a fast-paced, labour-intensive environment. Relevant qualification or experience in operations, manufacturing, planning, workforce…

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After Sales Manager - Earthmoving, Wigan

Liebherr-Great Britain Ltd. -
Wigan

Apply Now

Job details

Full-time

Qualifications

Management accounting expertise
Safety toolbox talks
Internal department liaison
Technical support
Performance management
Team management
Conflict management
Relationship management
Employee performance appraisals
Customer support
NVQ
Ongoing financial performance monitoring
Customer interaction
Leadership
Health and safety briefings

Full job description

The role contributes to the success of Liebherr Great Britain Ltd by leading the Wigan depot's after sales operations team, driving profitability through labour efficiency, parts turnover, and high-quality technical support. You will oversee a multidisciplinary team to ensure seamless service delivery, safety compliance, and the achievement of ambitious commercial targets. Whilst working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.

The Role

Key responsibilities and accountabilities, includes but not limited to:-

Depot Oversight: Lead the daily operations of the Wigan depot, ensuring strict adherence to Health & Safety (H&S) regulations and efficient resource allocation.
Efficiency & WIP Management: Monitor and maintain Utilisation and Work in Progress (WIP) targets. Liaise with the administration team and After Sales Supervisor to ensure jobs move through the pipeline to timely invoicing (within 30 days).
Technical Guidance: Act as a subject matter expert, providing high-level technical assistance to field service engineers and customers.
Workflow Administration: Ensure all aftersales administration, including warranty claims and parts returns, is handled accurately and promptly.
Revenue Generation: Drive revenue growth by meeting annual targets for parts sales, servicing, and repair contracts.
Profitability Management: Regularly review Profit and Loss (P&L) statements to identify areas for improvement and manage the department’s overall costs and income.
Commercial Accuracy: Work with the Service Controllers to ensure all service-related repairs are accurately estimated and converted into commercial opportunities.
Team Management: Lead your team through structured performance tools, including appraisals, return-to-work interviews, and regular performance reviews.
Training & Safety: Facilitate monthly toolbox talks and ensure all engineers receive the necessary technical training to remain at the forefront of the industry.
Communication: Conduct weekly/fortnightly team meetings to track progress, resolve internal issues, and foster a collaborative environment.
Support Excellence: Build strong, long-term customer relationships through proactive communication and promotional activities.
Conflict Resolution: Act as the escalation point for customer disputes, resolving invoice queries or service issues in a professional and timely manner.
Service Quality: Ensure every interaction provides high-level, customer-focused product support to maintain brand reputation.

Your Profile

Plant Engineering NVQ Level 3 or equivalent in a relevant industry
Competent plant engineering background

• Ability to demonstrate effective leadership skills with a team of similar size in a comparable work environment• Ability to articulate highly developed customer service skills applied in a working environment of similar complexity

Good communicator at all levels
Flexible approach to work
Ability to use own initiative
Able to demonstrate ability to work effectively in a pressurised environment.

What we are offering

The opportunity to work with an industry-leading manufacturer.
Secure and progressive work environment.
Competitive salary and benefits.
Training and personal development

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.

One Passion. Many Opportunities.

The company

Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.

Location

Liebherr-Great Britain Ltd.

Redgate Road, Ashton-In-Makerfield

WN4 8DT Wigan

United Kingdom (GB)

Contact

Aleksandra Szczepanska

[email protected]

Apply Now

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labour controller jobs in hindley, gtm

After Sales Manager - Earthmoving, Wigan