It manager Work, Jobs in Hitchin, Hrt (with Salaries)

IT Operations Manager
SPT Labtech —Cambridge
- Full-time
- Hybrid work
- Team management
- Leadership
Quick apply
Strategic Sourcing and Supplier Manager - – IT, Professional Services, HR and Travel
Johnson Matthey —Royston
- Full-time
- Analysis skills
IT Project Manager
Interpham Consulting —Luton
- Full-time
- PMP
- Engineering
- Bachelor's degree
Business Systems, Delivery & Change Manager
Solus Accident Repair Centres —Stansted
- £55,000 - £75,000 a year
- Full-time
- Remote
- PMP
- Team management
- Agile
Site IT Manager
Pharmaron —Hoddesdon
- Management
- Computer Science
- Analysis skills
Quick apply
EUC & Desktop Support Manager
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- Product management
- Organisational skills
- Communication skills
- Employee discount
Quick apply
IT Project Manager
Solina Group —Biggleswade
- Full-time
- PMP
- ERP systems
- English
Service Desk Team Leader
Advania UK —Milton Keynes
- £40,000 - £50,000 a year
- Hybrid work
- Team management
- Recruiting
2d
Regional IT Leader – Europe
Watts EMEA Holding B.V. —St. Neots
- Computer Science
- English
- Master's degree
Quick apply
Service Desk Supervisor
InPost UK —Hemel Hempstead
- Management
- Continuous improvement
- Training & development
- Annual leave
Quick apply
4d
Internal Control IT Senior Manager
Aveva —Cambridge
- Hybrid work
- Organisational skills
- In-person
- Internship
- Annual leave
Technical Service Manager
Bango —Cambridge
- English
- AWS
- Continuous improvement
- Employee assistance programme
- Employee discount
Technical Support Manager (Build Insight)
Build Insight Ltd —Welwyn Garden City
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
Quick apply
14d
Sr Manager, Digital Workplace Support UK
Cytiva —Little Chalfont
- Full-time
- Continuous improvement
- Leadership
IT PMO Lead
Wickes —Watford
- Full-time
- Hybrid work
- Contracts
- Agile
- Employee assistance programme
- Employee discount
Junior Service Manager - Service Operations
Sopra Steria —Hemel Hempstead
- £36,000 - £45,000 a year
- Continuous improvement
- Travel
- Annual leave
IT Business Partner
DHL Supply Chain —Milton Keynes
- Communication skills
- Annual leave
11d
IT Support Manager
Nebius —Harlow
- English
- Analysis skills
- Analytics
Quick apply
IT Change Analyst
Sysco —Hemel Hempstead
- Full-time
- Hybrid work
- Computer Science
- English
- Continuous improvement
- Employee discount
21h
Technical Operations Manager
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Continuous improvement
- Scripting
- Financial services

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IT Operations Manager

SPT Labtech -
Cambridge

Quick apply

Job details

Full-time

Benefits

Company pension
Private medical insurance

Qualifications

Microsoft Windows Server
TCP
IT team management
Stakeholder liaison
Incident queue management
User account provisioning
Ticket management
Network infrastructure
User account management
Team management
Network management
IT permissions management
Mobile device management
IP networking
Management reporting
Information technology team management
Leadership
Intune
Help desk

Full job description

SPT Labtech is looking for an experienced IT Operations Manager to own and run our day-to-day IT function. This is a newly created role reporting to the IT Director, leading a small team across the UK and US and acting as the single accountable owner for helpdesk operations, asset and user lifecycle management, M365 administration and operational networking.

You will bring team leadership experience, a strong working knowledge of networking and infrastructure, and the discipline to run a structured, well-managed IT service. There is real scope to shape this role: you will set the standards, build the processes and decide how the team delivers.

About us:

Based in Melbourn, Cambridgeshire, United Kingdom. SPT Labtech makes products that transform the way scientists work. For decades, our expert scientists, engineers and business innovators have provided scientists with world-leading, innovative solutions for liquid handling, sample preparation, and sample management that help accelerate research and make a real difference to human health. We work collaboratively with our customers, building trusted relationships that enable us to deliver exceptional, personalised experiences designed for real-world challenges in the lab.

Want to be part of a team that's truly making a difference?

Your key responsibilities will include:

Managing and developing a team of three: a Support Engineer and IT Technician in the UK, and an IT Manager in the US, with regular 1:1s, performance reviews and development planning
Setting team standards, SLAs and escalation protocols, and acting as the first point of escalation for the operational team
Reporting operational performance to the IT Director: queue metrics, SLA adherence, volume trends and team capacity
Owning helpdesk queue management, making sure tickets are triaged, routed and resolved within agreed timeframes
Owning asset management, user lifecycle (starters, leavers and role changes) and day-to-day M365 administration
Overseeing procurement of hardware and peripherals, and owning IT documentation: SOPs, FAQs and user guides
Providing hands-on networking support: connectivity issues, VPN faults, switch-level troubleshooting and network access management
Supporting server and infrastructure maintenance alongside our Cyber Security Engineer, with structured knowledge transfer to build your infrastructure depth over time
Owning day-to-day security operations: policy enforcement, MFA compliance, endpoint compliance, antivirus alert triage and our phishing simulation programme
Maintaining user access and permissions across all systems, applying least privilege principles

Skills & Attributes

You will be:

An experienced people manager who gets the best out of a small team
Organised and process-driven, comfortable owning a service function end to end
A clear communicator, able to manage stakeholder expectations and represent IT professionally at all levels
Hands-on and self-directed, happy to switch between management and technical work
Comfortable working with colleagues across multiple sites and time zones

The essentials:

Demonstrable experience leading, managing and developing a small IT team
Experience owning a helpdesk or service desk function: queue management, SLAs, escalation protocols and ticket workflows
Independent working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPN configuration, switch management and fault diagnosis
Working knowledge of Windows Server environments
Experience administering M365 or Google Workspace and the associated admin tooling
Strong user lifecycle and access management experience across multiple systems

Hardware and software asset management experience

It would be a bonus if you have:

Intune or MDM device management experience
Experience running security awareness activities such as phishing simulations or security training
Experience in a multi-site or international IT environment
Experience working alongside or transitioning to a managed security model (MDR, SIEM, CVAR)

Our commitment to you:

You'll be working with talented professionals in a motivated and driven team.

We offer a competitive salary package and comprehensive, valued benefits, including private medical insurance, a generous pension plan, and an annual discretionary bonus.

We embrace diversity and inclusivity, regardless of race, ethnicity, gender, gender identity, sexual orientation, physical ability, or family status. We prioritise supporting our employees' diverse needs as we strive for excellence together.

If the above resonates with you, apply with an up-to-date CV and be a part of our journey to reshape the future of science.

Quick apply

Refine Your Search

it manager jobs in hitchin, hrt

IT Operations Manager

Strategic Sourcing and Supplier Manager - – IT, Professional Services, HR and Travel

IT Project Manager

Business Systems, Delivery & Change Manager

Site IT Manager

EUC & Desktop Support Manager

IT Project Manager

Service Desk Team Leader

Regional IT Leader – Europe

Service Desk Supervisor

Internal Control IT Senior Manager

Technical Service Manager

Technical Support Manager (Build Insight)

Sr Manager, Digital Workplace Support UK

IT PMO Lead

Junior Service Manager - Service Operations

IT Business Partner

IT Support Manager

IT Change Analyst

Technical Operations Manager

I want to receive the latest job alerts for it manager in hitchin, hrt

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