It help desk technician Work, Jobs in Hockley, Ess (with Salaries)

Technical Support Engineer
Microtill Ltd —Chelmsford
- From £22,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer networking
- Free parking
Quick apply
IT Help Desk Technician
Juvo IT —West Malling
- £25,500 - £26,000 a year
- Full-time
- Hotel
- SharePoint
- IT
- Free parking
Quick apply
1d
IT Infrastructure & Security Technician
Amphenol Limited Career Page —Whitstable
- Full-time
- IT
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
12d
IT Infrastructure & Security Technician
Amphenol Martec Career Page —Whitstable
- Full-time
- IT
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
12d
Apprentice IT Technician
TKAT Corporate Services —Loughton
- £15,434.32 a year
- Full-time
- Travel
- IT
- Leadership
10d

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Technical Support Engineer
Microtill Ltd —Chelmsford
You will be the first point of contact for customers who need help with their EPOS system, tills, printers, card terminals, software, or general technical…
From £22,000 a year
Quick apply
IT Support Technician
The Granite Group —Sevenoaks
Managing VOIP and digital phone systems ensuring customers have the best possible journey. • Flexible benefits, including early access to salary via our…
£34,000 - £36,000 a year
Quick apply

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Technical Support Engineer

Microtill Ltd
Chelmsford

Quick apply

Job details

Full-time
From £22,000 a year

Benefits

Free parking
Casual dress
Discounted or free food
Company pension
On-site parking

Qualifications

Software troubleshooting
Customer service
Computer networking
IT
Communication skills

Full job description

Microtill is looking for a Telephone Support Technician to join our support team.

This is an entry-level role suited to someone with a good telephone manner, strong common sense, and an interest in IT, EPOS, or technical support. Full training will be provided, but you must be confident speaking to customers, asking the right questions, and working through problems logically.

You will be the first point of contact for customers who need help with their EPOS system, tills, printers, card terminals, software, or general technical issues. The role is office-based and involves handling incoming support calls, logging issues, diagnosing faults, and escalating more complex problems to senior technicians where needed.

Key responsibilities:

- Answer incoming support calls in a professional and helpful manner

- Log customer issues accurately via our ticketing system

- Troubleshoot basic EPOS, hardware, software, and connectivity issues

- Talk customers through simple fixes over the phone

- Use remote access tools where required

- Escalate more complex issues to senior support staff or engineers

- Keep customers updated and manage expectations clearly

- Follow internal processes and support procedures

- Maintain a calm, patient approach, even when customers are under pressure

What we are looking for:

- Good telephone manner

- Clear communication skills

- Basic IT knowledge or a genuine interest in technology

- Ability to follow instructions and processes

- Good problem-solving skills

- Reliable, punctual, and willing to learn

- Comfortable working in a busy support environment

- Previous customer service or help-desk experience would be useful, but is not essential

Training provided

We will provide training on our EPOS software, support systems, troubleshooting process, and common customer issues. You do not need to know EPOS before starting, but you do need to be switched on, organised, and willing to learn.

About Microtill

Microtill provides EPOS and payment solutions to businesses across the UK. Our support team plays a key role in keeping our customers trading, so we need people who take ownership, stay calm under pressure, and care about getting the job done properly.

How to apply

Please send your CV and a short note explaining why you are interested in the role.

Pay: From £22,000.00 per year

Benefits:

Casual dress
Company pension
Discounted or free food
Free parking
On-site parking

Work Location: In person

Quick apply

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it help desk technician jobs in hockley, ess

Technical Support Engineer

IT Help Desk Technician

IT Infrastructure & Security Technician

IT Infrastructure & Security Technician

Apprentice IT Technician

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