Service delivery analyst Work, Jobs in Hockliffe, Bdf (with Salaries)

Service Delivery Analyst
Hightown Housing Association —Hemel Hempstead
- £28,719 a year
- Monday to Friday
- Customer service
- Windows
- IT
- Annual leave
14h
Associate Delivery Manager
HMGCC —Milton Keynes
- £53,761 a year
- Overtime
- Project management
- Communication skills
- Free parking
- Annual leave
ICT Security Analyst
Milton-Keynes-Council —Milton Keynes
- £37,280 - £41,771 a year
- Annual leave
- Work from home
7d
Quality Assurance Executive
Portman Finance Group —Northampton
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
People Insight Lead
Whitbread —Dunstable
- £47,000 - £52,000 a year
- Full-time
- Azure
- Mentoring
Quick apply
7d
Project Coordinator
Celestra Ltd —Milton Keynes
- Up to £28,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Employee assistance programme
Business Information & Reporting Analyst
Network Rail —Milton Keynes
- £35,582 - £43,400 a year
- Full-time
- Analysis skills
- Computer networking
- SharePoint
2d
Software Quality Assurance Analyst
Eckoh —Hemel Hempstead
- From £35,000 a year
- Full-time
- Hybrid work
- SQL
- APIs
- Agile
Quick apply
9h
Second Line Technical Support Analyst
Kinetic Software —Milton Keynes
- £32,000 - £39,000 a month
- Hybrid work
- Azure
- SQL
- Communication skills
- Employee assistance programme
- Employee discount
Business Analyst
easyJet —Luton Airport
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
14d
Senior Support Centre Analyst
Celestra Ltd —Milton Keynes
- Up to £29,000 a year
- Overtime
- Organisational skills
- Communication skills
- Employee assistance programme
Senior Business Analyst
Personal Group —Milton Keynes
- £65,000 a year
- Microsoft Office
- Analysis skills
- Bachelor's degree
Quick apply
Risk Intelligence Analyst
Securitas UK —Milton Keynes
- £30,000 - £35,000 a year
- Full-time
- English
- Microsoft Office
- Analysis skills
- Employee discount
Quick apply
Commercial Analyst
East West Rail —Milton Keynes
- Hybrid work
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Analyst
Ocado Logistics —Hatfield
- Full-time
- SQL
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
Associate Delivery Manager
HMGCC (His Majestys Government Communications Centre) —Hanslope
- £53,761 a year
- Overtime
- Project management
- Presentation skills
- Communication skills
- Free parking
- Annual leave
Process Analyst, EU Central Operations Analytics
Amazon UK Services Ltd. —Dunstable
- Full-time
- Engineering
- SQL
- AWS
Senior Analyst (ICP-MS)
Tetra Tech —Bedford
- Laboratory experience
- Microsoft Office
- Analysis skills
Configuration and Administration Analyst
Kinetic Software —Milton Keynes
- £30,000 a year
- Hybrid work
- PMP
- Microsoft Office
- Analysis skills
- Employee assistance programme
- Employee discount
Senior Systems Specialist
Hertfordshire Community NHS Trust —Welwyn Garden City
- £57,528 - £64,750 a year
- Full-time
- System design
- Flexible schedule
11d

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service delivery analyst jobs near hockliffe, bdf

Service Delivery Analyst

Hightown Housing Association -
Hemel Hempstead

Apply Now

Job details

Permanent
£28,719 a year
14 hours ago

Benefits

On-site gym
Annual leave
Company pension

Qualifications

Customer service
Windows
IT support
IT
Communication skills
VPN

Full job description

IT Service Delivery Analyst

Hemel Hempstead

£28,719 per annum

Full Time: 35 Hours per week, Monday to Friday

9am - 5pm

Join Our Team as an IT Service Delivery Analyst!

Are you passionate about technology and customer service? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you!

Overview / Job Summary

As a key member of our Service Delivery Team, the IT Service Desk Analyst is the first point of contact for all IT-related queries and incidents. This role is crucial in delivering high-quality first-line support to end-users across various channels, including phone, email, and ticketing systems. We are looking for someone with strong customer service skills, a proactive approach to problem-solving, and a solid technical understanding.

Key Responsibilities

First-Line Support: Provide first-line support and resolution for all IT-related queries and incidents via phone, email, and ticketing systems.
Incident Management: Accurately log, categorize, and prioritize incidents and service requests.
Troubleshooting: Resolve hardware, software, and network issues for end-users, escalating when necessary.
Remote & Desk-Side Support: Offer support for desktops, laptops, mobile devices, and peripherals.
Enterprise Applications: Support enterprise applications such as Microsoft 365, VPN, collaboration tools (e.g., Teams), and cloud-based platforms.
User Account Management: Assist with password resets, access permissions, and onboarding/offboarding procedures.
Documentation: Maintain and update IT documentation, including knowledge base articles and user guides.
Follow-Up: Conduct follow-up calls or emails to ensure resolution satisfaction and gather user feedback.
System Upgrades: Assist in the rollout of new hardware, software, and system upgrades.
Continuous Improvement: Identify recurring issues and suggest process enhancements.
Collaboration: Work with the wider Technology & Change teams to ensure seamless service delivery and knowledge sharing.

What We Are Looking For:

Strong customer service and communication skills.
Experience providing IT support in a service desk or help desk environment.
Good troubleshooting and problem-solving abilities.
Knowledge of Microsoft 365, Windows operating systems, and common business applications.
A proactive approach and willingness to learn.

Why Join Hightown?

Generous Leave: 33 days of annual leave including Bank Holidays, rising to 35 days with service.
Competitive Salary: £28.719 per annum for a 35-hour week.
Monthly Attendance Bonus
Annual performance bonuses
Workplace Pension Scheme: Life assurance cover of three times your annual salary.
Discounts and Savings: High Street retailers, gyms, restaurants, and cinemas.
Training Opportunities: Ongoing career development.
Employee Support: Health & wellbeing services.
Free On-site Gym Access

Ready to take the next step in your career? Apply now and become a vital part of our Service Delivery Team!

We will be shortlisting and interviewing on an ongoing basis so may close the vacancy early.

Appointments are subject to satisfactory right to work, reference, and medical checks.

We are anEqual Opportunities and Disability Confident Employer.

Apply Now

Refine Your Search

service delivery analyst jobs in hockliffe, bdf

Service Delivery Analyst

Associate Delivery Manager

ICT Security Analyst

Quality Assurance Executive

People Insight Lead

Project Coordinator

Business Information & Reporting Analyst

Software Quality Assurance Analyst

Second Line Technical Support Analyst

Business Analyst

Senior Support Centre Analyst

Senior Business Analyst

Risk Intelligence Analyst

Commercial Analyst

Analyst

Associate Delivery Manager

Process Analyst, EU Central Operations Analytics

Senior Analyst (ICP-MS)

Configuration and Administration Analyst

Senior Systems Specialist

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