Helpdesk Work, Jobs in Holywell, Fln (with Salaries)

System Analyst / Tester
iCede Solutions Ltd —Liverpool
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- English
- Maths
- In-person
- Work from home
- Sick pay
Quick apply
2d
1st Line Support Engineer
Hudson Hill Consulting —Runcorn
- Up to £28,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
12d
Technical Administrator
Emcor —Deeside
- £30,000 a year
- Full-time
- Customer service
- Computer literacy
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
2d
AMS Helpdesk Analyst
The Config Team —Liverpool
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Computer Science
- Life insurance
Quick apply
5d
Head of Business Systems
Betsi Cadwaladr University Health Board —Rhyl
- £80,698 - £92,984 a year
- Full-time
- English
5d
Helpdesk Administrator - Employment Services
096 Mersey and West Lancashire Teaching Hospitals NHS Trust —St Helens
- £25,760 - £27,476 a year
- Full-time
- Communication skills
- Annual leave
11d
Administrator/Scheduler
Ashley & McDonough Ltd —Liverpool
- From £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Quick apply
2d
Customer Service Specialist
MCS —Warrington
- £29,900 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Analysis skills
- Free parking
- Annual leave
Quick apply
1d
Conversational Banking Strategy Manager
HSBC Global Services Limited —Chester
- Full-time
- Management
- Communication skills
4d
Facilities & Building Manager (Full-Time)
Mason Partners —Liverpool
- £32,000 a year
- Full-time
- Maintenance
- Supervising experience
- Travel
Quick apply
2d

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System Analyst / Tester
iCede Solutions Ltd —Liverpool
You will also assist with our support helpdesk by reviewing customer queries, reproducing reported issues, gathering relevant information and liaising with…
£26,000 - £28,000 a year
Quick apply
2d
IT Support Analyst
Huws Gray Group —Llangefni
Logging calls on the internal helpdesk system and escalating calls where necessary. A full UK Drivers licence will be needed as you may be expected to travel…
5d

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System Analyst / Tester

iCede Solutions Ltd
Liverpool

Quick apply

Job details

Permanent | Graduate | Full-time
£26,000 - £28,000 a year
2 days ago

Benefits

Company pension
Work from home
Private medical insurance
Sick pay

Qualifications

GCSE
English
Performance testing
Maths
System testing
IT support
Software testing
Communication skills

Full job description

Location: Liverpool L3
Working Pattern: Hybrid – 3 days per week in the office
Salary: £26,000–£28,000 DOE
Type: Full-Time, Permanent
Sector: Software / IT / Insurance Technology

About Us

iCede Solutions is a growing software business based in Liverpool. We build and support technology platforms used by global insurers to manage complex policy, claims and reporting processes.

We are looking for a thoughtful and analytical System Analyst / Tester to help us maintain high standards of quality, reliability and customer support as our platform continues to develop.

The Role

This is a varied role combining manual functional testing, regression testing, issue investigation and customer support.

You will need to understand how the system is intended to work, follow business rules and workflows through the platform, identify where functionality does not behave as expected, and clearly explain issues to developers, analysts, QA colleagues and customers.

The role is about more than checking screens or spotting text errors. You will need to think logically, question outcomes, investigate problems and understand the impact of defects on wider workflows, reporting and customer use.

You will also assist with our support helpdesk by reviewing customer queries, reproducing reported issues, gathering relevant information and liaising with technical colleagues and customers to support timely resolution.

Full training on the iCede platform will be provided.

Key Responsibilities

· Carry out manual functional and regression testing.

· Test new and amended functionality against requirements and business rules.

· Review requirements, release notes and system changes to identify areas requiring testing.

· Log, investigate and document defects clearly.

· Assess the impact of issues on wider workflows, reporting and customer use.

· Assist with customer support tickets, including triage, investigation and updates.

· Reproduce customer-reported issues and document findings.

· Liaise with developers, analysts, QA colleagues and customers.

· Help maintain test cases, support records and training documentation.

· Re-test fixes and confirm issues have been resolved.

· Escalate unclear requirements, blocked testing or potential risks promptly.

What We’re Looking For

We are looking for someone who is analytical, curious, organised and customer-focused. You should be comfortable learning software systems, working through problems logically, documenting issues clearly and communicating professionally with both colleagues and customers.

You will need to be detail-oriented, but also able to recognise when an issue may have a wider functional or customer impact.

Essential Criteria

· GCSE English and Maths at grade C/4 or above, or equivalent.

· Strong written English and clear communication skills.

· Good analytical and problem-solving ability.

· Ability to understand processes, workflows and cause-and-effect across a system.

· Comfortable using software systems and learning new technology.

· Confidence communicating with customers and colleagues professionally.

· Right to work in the UK.

· Within reasonable commuting distance of Liverpool City Centre, L3.

Desirable Criteria

· Degree in any discipline.

· Previous experience in software testing, QA, IT support, or customer support.

Selection Process

Shortlisted candidates may be asked to complete a short practical testing and support exercise. Prior knowledge of the iCede platform is not required.

What We Offer

· Salary of £26,000–£28,000, depending on experience and relevant skills.

· Hybrid working, with 3 days per week in our Liverpool office.

· MacBook Pro.

· Private healthcare.

· Pension contributions matched up to 6%.

· 25 days’ holiday, plus bank holidays.

· Learning and development budget.

· Opportunity to develop your testing, support, QA and software knowledge in a growing technology business.

Pay: £26,000.00-£28,000.00 per year

Benefits:

Company pension
Private medical insurance
Sick pay
Work from home

Work Location: In person

Quick apply

Refine Your Search

helpdesk jobs in holywell, fln

System Analyst / Tester

1st Line Support Engineer

Technical Administrator

AMS Helpdesk Analyst

Head of Business Systems

Helpdesk Administrator - Employment Services

Administrator/Scheduler

Customer Service Specialist

Conversational Banking Strategy Manager

Facilities & Building Manager (Full-Time)

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