Second line it support Work, Jobs in Horsehay, Shr (with Salaries)

Second Line IT Support Technician
Entanet —Telford
- £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Recruiting
- SharePoint
Quick apply
8d
IT Infrastructure Support Specialist
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Communication skills
Store Manager
Starbucks —Telford
- Weekend availability
- Hospitality
- Team management
- Recruiting
- Store discount
- Employee assistance programme
Supply Early Years Educator - Kids Planet Lawley
Kids Planet Day Nurseries —Telford
- Experience working with children
Quick apply
Maintenance Technician
AO World —Telford
- £44,950 a year
- Rotating shift
- Continuous improvement
- Employee discount
IT Project Coordinator 12month FTC
Safran —Wolverhampton
- Full-time
- PMP
- Communication skills
- Annual leave
Senior Talent Partner (12-month Fixed Term Contract - Maternity Cover)
Croud —Shrewsbury
- £57,500 - £62,500 a year
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Life insurance
Quick apply
Production Controller M-F
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
Machinist M-F
Safran —Wolverhampton
- £45,164.53 a year
- Full-time
- Maintenance
- Continuous improvement
- Quality control
- Annual leave
Supply Early Years Educator - Kids Planet Apley
Kids Planet Day Nurseries —Telford
- £10.90 - £13.18 an hour
- Experience working with children
Quick apply
Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
Farm Operative - Eld Farm
Noble Foods Limited —Stafford
- Communication skills
- Health & wellbeing programme
- Employee discount
Quick apply
5d
Support Worker
GreenSquareAccord —Walsall
- £13.01 an hour
- 8 hour shift
- Annual leave
- Employee assistance programme
Quick apply
Manufacturing Engineer - Military programme M-F
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Manufacturing
- Annual leave
Clinic Administrator- Bilston
Davita —Bilston
- Call to connect
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave
HR Advisory Lead
Safran —Wolverhampton
- Full-time
- Management
- Continuous improvement
- Human resources
Gearbox Assembly Fitter
Rubix —Kingswinford
- Full-time
- Annual leave
- Employee assistance programme
8d
Events Project Manager
DRPG —Kidderminster
- Hybrid work
- Computer literacy
- Computer skills
- Budgeting
Warranty Administrator
Rygor Auto —Kidderminster
- £32,000 - £36,000 a year
- Full-time
- Customer service
- Computer skills
- Communication skills
- Health & wellbeing programme
- Annual leave
9d
IPT Lead
Safran —Wolverhampton
- Full-time
- Team management
- Mentoring
- Organisational skills
14d

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second line it support jobs near horsehay, shr

Second Line IT Support Technician

Entanet
Telford

Quick apply

Job details

Full-time
£45,000 a year
8 days ago

Qualifications

Jira
Technical troubleshooting
ITIL Certification
Customer service
Computer hardware
Recruiting
SharePoint
Application support
SaaS
AI
Communication skills

Full job description

We are looking for a Second Line IT Support Technician

Location: Telford

Salary: £45,000

Hours: 37.5 hours per week, 9am-5.30pm Monday to Friday

Work pattern: Office Based

About the role

The Second Line IT Support Technician provides support across the Entanet IT system estate, including M365, end-user devices, on and off-boarding support, and integrations and basic-level application support. You will be responsible for supporting up to 30 people who are predominately based from the Telford office or remote. You will manage the Telford office IT and networking environments. You will help onboard a Microsoft CSP and reseller for internal IT needs.

Key responsibilities

Provide end-user IT support across hardware, software, M365, connectivity and SaaS applications.
Maintain the IT asset register, device provisioning and onboarding/offboarding.
Provide service-desk functionality.
Maintain the IT Service Desk software (Jira Service Management)
Administer the M365 tenant and ongoing administration, including security, device management, SSO integrations, Teams, Sharepoint and Exclaimer signatures.
Deploy and manage Microsoft Copilot and other AI-powered self-service tools to help staff resolve common issues autonomously.
Manage the AI tooling licence estate (Copilot, Claude and similar) for all Entanet staff.
Help recruit and nurture an IT apprentice who will help support 1st line activities and the service desk.

About you

Experience & Knowledge

Strong Microsoft 365 administration and end-user support skills.
Experience providing service desk IT support functionality.
Experience of device provisioning, asset management and onboarding/offboarding.
Experience working with CSP and IT resellers.

Skills & Competencies

Excellent customer-service and communication skills.
Well-organised, able to manage a varied workload independently.
Practical problem-solving across hardware, software and connectivity.
Keen to deploy AI self-service tooling to reduce ticket volume.

It would be great if you have any of the following, but it's not essential:

Experience standing up an M365 tenant from scratch.
Experience managing a software/SaaS licence estate.
Exposure to Microsoft Copilot or comparable AI self-service tools.
Background supporting a business through separation or rapid change.

Qualifications

Relevant IT certification (e.g. Microsoft 365, ITIL Foundation) or equivalent experience.
Right to work in the UK.

What we offer

Competitive base salary.
Generous holiday allowance and flexible working arrangements.
Supportive, inclusive culture with and cross-functional collaboration.

How to apply

Please submit your CV and a brief covering note outlining your relevant experience and why you are interested in this role. We will review applications on a rolling basis and contact shortlisted candidates to arrange interviews.

We are committed to equality of opportunity and welcome applications from candidates of all backgrounds. If you require any reasonable adjustments during the recruitment process, please let us know.

Quick apply

Refine Your Search

second line it support jobs in horsehay, shr

Second Line IT Support Technician

IT Infrastructure Support Specialist

Store Manager

Supply Early Years Educator - Kids Planet Lawley

Maintenance Technician

IT Project Coordinator 12month FTC

Senior Talent Partner (12-month Fixed Term Contract - Maternity Cover)

Production Controller M-F

Machinist M-F

Supply Early Years Educator - Kids Planet Apley

Support Desk Engineer

Farm Operative - Eld Farm

Support Worker

Manufacturing Engineer - Military programme M-F

Clinic Administrator- Bilston

HR Advisory Lead

Gearbox Assembly Fitter

Events Project Manager

Warranty Administrator

IPT Lead

I want to receive the latest job alerts for second line it support in horsehay, shr

Explore jobs in more locations

We are looking for a Second Line IT Support Technician

Location: Telford

Salary: £45,000

Hours: 37.5 hours per week, 9am-5.30pm Monday to Friday

Work pattern: Office Based

About the role

Key responsibilities

About you

Qualifications

What we offer

How to apply

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