Software support 1st line Work, Jobs in Horsham, Eng (with Salaries)

Software Support - 1st Line
One Mortgage System —Horsham
- £25,000 - £28,000 a year
- Full-time
- English
- SQL
- Organisational skills
- Annual leave
Quick apply
17h
Technical Support Advisor 2nd Line Telco
Focus Group —Shoreham by Sea
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
1st Line Helpdesk Consultant
Trident —Brighton
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
7d
IT Repairs Engineer
Class Technology Solutions Ltd —Crawley
- £27,000 a year
- Full-time
- Maintenance
- English
- Windows
Quick apply
Cloud IT Technician
Natterbox Ltd —Oxted
- £25,000 - £30,000 a year
- Full-time
- Google Suite
- Salesforce
- Scripting
- Employee discount
Quick apply
9d
IT Support Technician
QA Apprenticeships —Weybridge
- £18,000 - £20,000 a year
- Hybrid work
- Travel
- Communication skills
- Free parking
2d
IT Technician Apprentice
QA Apprenticeships —Woking
- £16,000 a year
- Full-time
- Computer literacy
- Driving
- Computer skills
7d
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Google Suite
Quick apply
IT 1st Line Support Technician
East Surrey College —Redhill
- £28,337 a year
- Full-time
- Continuous improvement
- SharePoint
- Communication skills
- Free parking
9h
Unit4 / Agresso Service Delivery Agent - HR and Payroll
Surrey County Council —Reigate
- From £48,698 a year
- Continuous improvement
- SharePoint
- Annual leave
- Employee assistance programme
9d
1st Line Support Analyst
Fluidone —Chessington
- £24,000 a year
- Continuous improvement
- Communication skills
- Employee assistance programme
Quick apply
3rd Line Support Analyst
Fluidone —Chessington
- £35,000 - £40,000 a year
- Employee assistance programme
Quick apply
2nd Line Support Analyst
Fluidone —Chessington
- £35,000 a year
- Maintenance
- Mentoring
- Training & development
- Employee assistance programme
Quick apply
Shared Services Helpdesk Administrator (9 Month FTC)
Superdrug —Croydon
- Part-time
- Hybrid work
- Organisational skills
- Contracts
- Communication skills
- Store discount
- Employee discount
3d
Governance Lead
1st Central —Haywards Heath
- Up to £46,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Writing skills
Traffic Systems Engineer - Refurbishment
Surrey County Council —Leatherhead
- £42,958 - £46,624 a year
- Travel
- Annual leave
- Employee assistance programme
Workplace Technology Engineer
Homeprotect —New Malden
- Hybrid work
- Analysis skills
- SharePoint
- Annual leave
- Employee assistance programme

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Technical Support Advisor 2nd Line Telco
Focus Group —Shoreham by Sea
Working as a Technical Support Advisor 2nd Line Telco, you'll provide a first-class service to Focus Group customers through handling of 2nd line service…
£28,000 - £32,000 a year
Quick apply

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Software Support - 1st Line

One Mortgage System
Horsham

Quick apply

Job details

Full-time
£25,000 - £28,000 a year
17 hours ago

Benefits

Annual leave
Company pension
Company events

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Relational databases
Ticket management
SQL querying
English
SQL
Ticket management systems
Organisational skills
APIs
Computer skills
Customer support
Application support
Account management
A Level

Full job description

About the Company

One Mortgage System (OMS) is a Financial Technology company catering to the property lending and insurance marketplace. We provide a web application CRM/Case Management system on a SaaS model, targeted at mortgage/loan/insurance brokers, packagers, networks, and lenders.

Our product launched in 2017 and has quickly become one of the biggest and most highly regarded CRMs in the industry, and has progressively improved with further development such as new features, API integrations with other platforms, and optimisations.

Our offices are based in Horsham, West Sussex.

About the Role

We are seeking bright, ambitious individuals to join our growing Helpdesk team as 1st Line Software Support. This is an excellent opportunity to develop your skills, gain valuable experience, and progress your career within a dynamic fintech environment.

Key Responsibilities:

Respond to customer queries via phone and helpdesk ticketing system.
Provide general support and troubleshooting.
Investigate and resolve issues where possible.
Escalate complex issues to 2nd or 3rd Line Support as needed.
Ensure all queries are addressed within agreed SLA timeframes.
Log bugs and communicate them effectively to the development team.
Perform basic account management tasks, including registration/cancellation of software licences, adjusting settings, and providing user training.
Assist with onboarding and launching new clients.
Collaborate with third-party partners to resolve API integration issues.

This is a full-time, on-site position based in our Horsham office, conveniently located near the town centre with parking and local amenities.

Desired Skills, Qualifications & Experience
Required:

Experience in a customer service environment.
Excellent spoken and written English, with a professional telephone manner.
Strong organisational skills, with the ability to manage multiple tasks and meet deadlines.
A-Level (or equivalent/higher qualification) in a technology-related subject (e.g., ICT, Computing, Computer Science).
GCSEs (or equivalent/higher qualification) in English and Maths (pass grades or above).
Basic understanding of software fundamentals.
Willingness and enthusiasm to learn new skills.

Preferred:

2 years experience working in a customer services environment.
Ability to read and write SQL queries for database related tasks.

What We Offer

22 days’ annual leave (increasing with length of service), plus an extra day off for your birthday.
Sponsored training courses and professional qualifications to support your ongoing development.
The opportunity to join a fast-growing, innovative fintech company.
A supportive, collaborative team environment where your contributions are truly valued.
Clear career progression pathways and opportunities for advancement.
Monthly company social events—from team meals to go-karting and more.
Modern office facilities in a central location, close to shops and amenities.
Festive celebrations, including annual Christmas parties.
Monthly employee recognition and reward scheme.
Weekly KPI employee incentive scheme.
Access to the AXA Health 24/7 service.
Standard workplace pension scheme.

Job Type: Full-time

Pay: £25,000.00-£28,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

software support 1st line jobs in horsham, eng

Software Support - 1st Line

Technical Support Advisor 2nd Line Telco

1st Line Helpdesk Consultant

IT Repairs Engineer

Cloud IT Technician

IT Support Technician

IT Technician Apprentice

1st/2nd Line IT Support Engineer - Farnborough

IT 1st Line Support Technician

Unit4 / Agresso Service Delivery Agent - HR and Payroll

1st Line Support Analyst

3rd Line Support Analyst

2nd Line Support Analyst

Shared Services Helpdesk Administrator (9 Month FTC)

Governance Lead

Traffic Systems Engineer - Refurbishment

Workplace Technology Engineer

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