It service desk Work, Jobs in Hounslow, Eng (with Salaries)

Computer Support Officer (Help Desk)
Imperial College London —South Kensington
- £42,505 - £47,213 a year
- Full-time
- Communication skills
- Annual leave
3d
IT Support Analyst
APPA IT Solutions Ltd —London
- £25,420 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- AI
- Work from home
- Sick pay
Quick apply
5d
IT Support Engineer
Sensical Services Ltd —London
- £36,000 - £42,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Communication skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
2d
IT & Helpdesk Manager - Panavision London
Panavision —London
- Weekend availability
- Bachelor's degree
- No degree
- Travel
IT First Line Support Technician
The Travelers Companies, Inc. —Redhill
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer networking
- Health & wellbeing programme
6d
ICT Graduate - End User Services
Link Financial Outsourcing —London
- £30,521 - £41,293 a year
- Full-time
- Travel
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
IT Support Analyst
Leyland SDM —Wembley
- Communication skills
5d
IT Support Technician
IT MANAGMENT LTD —London
- From £39,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
IT Support Engineer
InfoTrack —London
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Flexitime
Quick apply
13d
Professional Services 2nd Line Engineer
Computer Care UK Ltd —Leatherhead
- £36,000 - £44,000 a year
- Weekend availability
- Hybrid work
- SharePoint
- In-person
- Free parking
- Profit sharing
Quick apply
2d
IT Helpdesk Intern
Albourne Partners —London
- Windows
- Microsoft Office
- Internship
- Health & wellbeing programme
IT Support Analyst
Encore Global —Uxbridge
- £30,000 - £34,000 a year
- Full-time
- Analysis skills
- Employee assistance programme
- Employee discount
Junior IT Project Manager
Brava Hospitality —London
- £35,000 - £45,000 a year
- Full-time
- Hospitality
- POS
- Restaurant
Quick apply
VodafoneThree - Service Desk Adviser
Vodafone —Farnborough
- Weekend availability
- Employee discount
ICT Technician
YMCA St Pauls Group —London
- £32,747.05 a year
- School
13d
Security Analyst
Doherty Associates —London
- £35,000 - £40,000 a year
- Overtime
- Hybrid work
- Organisational skills
- In-person
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
2d
Junior IT Trainer
Howard Kennedy —London
- Training & development
- AI
- Communication skills
- Employee assistance programme
Quick apply
IT Service Desk Apprentice
QA Apprenticeships —London
- £28,000 a year
- Computer literacy
- Travel
- Organisational skills
- Employee assistance programme
1st Line Support
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick apply
IT Support Technician
Intouch Tech (UK) —Farnborough
- £30,000 - £35,000 a year
- Full-time
- Microsoft Outlook
- Travel
- Computer networking
- Free parking
- Work from home
Quick apply
11d

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Computer Support Officer (Help Desk)

Imperial College London -
South Kensington

Apply Now

Job details

Full-time
£42,505 - £47,213 a year
3 days ago

Benefits

Season ticket loan
Annual leave
Company pension

Qualifications

Technical troubleshooting
Desktop support
Computer hardware
Customer support
Communication skills

Full job description

Job number

ENG04027

Faculties

Faculty of Engineering

Departments

Department of Computing

Salary or Salary range

£42,505 - £47,213 per annum

Location/campus

South Kensington Campus - Hybrid

Contract type work pattern

Full time - Open ended

Posting End Date

23 Sept 2026

About the role

The Department of Computing is a leading computer science department in the UK. The Computing Support Group (CSG) provides the IT services that support teaching, research and day-to-day departmental activities.

As a Computer Support Officer (Help Desk), you will provide friendly, responsive first-line IT support to staff, students and visitors. You will help resolve a wide range of technical issues, build positive relationships with users, and contribute to the ongoing improvement of IT services across a busy and dynamic academic environment.

What you would be doing

You will provide responsive first-line IT support to staff, students and visitors, managing requests from initial contact through to resolution. You will troubleshoot a wide range of technical issues, support user accounts and IT equipment, and provide assistance across devices, networks, AV and teaching environments.

You will also support IT services for teaching, research and student projects, while contributing to service improvements, documentation and the introduction of new technologies. Working closely with colleagues and external suppliers, you will help deliver reliable, secure and user-focused IT services across the Department.

What we are looking for

We are looking for someone with a good level of education, ideally including a qualification in IT, Computer Science, Information Technology or a related subject, or equivalent relevant experience. You will have experience working in an IT support, service desk or customer-facing technical support role, with a strong understanding of desktop environments and IT hardware.

You will have experience diagnosing and resolving a range of technical issues and supporting operating systems, including macOS, Windows and Linux. A good understanding of hardware, networking and IT infrastructure is important, along with experience using diagnostic, maintenance and security tools. Knowledge of Linux package management systems such as apt and yum would also be beneficial.

You will be a strong problem solver with excellent customer service and communication skills, able to support both technical and non-technical users. You will be comfortable managing multiple requests, prioritising your workload and escalating issues when appropriate. We are also looking for someone who can work independently while being a collaborative and supportive member of the wider team, contributing to service improvements and effective IT support across the Department.

What we can offer you

The opportunity to continue your career at a world-leading institution and be part of our mission to use science for humanity.
Benefit from a sector-leading salary and remuneration package (including 43 days’ annual leave and generous pension schemes).
Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
Interest-free season ticket loan schemes for travel.
Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

Further information

Should you require any further details on the role please contact: Marina Hall on [email protected]

Successful candidates will normally be appointed at the bottom of the salary scale.

Available documents

Attached documents are available under links. Clicking a document link will initialize its download.

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

We reserve the right to close the advert before the stated closing date, should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.

If you encounter any technical issues while applying online, please don't hesitate to email us at [email protected]. We're here to help.

About Imperial

Welcome to Imperial, a global top-ten university where scientific imagination leads to world-changing impact.

Join us and be part of something bigger. From global health to climate change, AI to business leadership, here at Imperial we navigate some of the world’s toughest challenges. Whatever your role, your contribution will have a lasting impact.

As a member of our vibrant community of 22,000 students and 8,000 staff, you’ll collaborate with passionate minds across nine London campuses and a global network.

This is your chance to help shape the future. We hope you’ll join us at Imperial College London.

Our Culture

We work towards equality of opportunity, to eliminating discrimination, and to creating an inclusive working environment for all. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. You can read more about our commitment on our web pages.

Proud signatory of the Armed Forces Covenant. We welcome applications from the Armed Forces community.

Our values are at the root of everything we do, and everyone in our community is expected to demonstrate respect, collaboration, excellence, integrity, and innovation.

Apply Now

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