Passenger service Work, Jobs in Hounslow Tw6 (with Salaries)

Customer Service Baggage Tracing Agent £14.96ph
Global Baggage Solutions —London Heathrow Airport
- £29,172 a year
- 8 hour shift
- Spanish
- Heavy lifting
- Customer service
- Free parking
- Employee discount
Quick apply
1d
Lounge Host
Qantas Premium Lounge London —Hounslow
- £19.09 an hour
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
3d
Customer Services Officer
Singapore Airlines Ltd. —Middlesex
- £24,000 - £27,000 a year
- Weekend availability
- Customer service
- In-person
- Life insurance
Quick apply
7d
Rail Security and Trolley Operative
Wilson James —Heathrow
- £13.85 an hour
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Parts Delivery Driver
Riverside Consultancy —London
- £12.71 an hour
- Full-time
- Customer service
- Driving
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Ramp/Baggage Agent
Cobalt Ground Solutions —Heathrow
- £32,000 a year
- Overtime
- English
- Analysis skills
- Driving
- Free parking
Quick apply
Area Service Manager - Passenger Cars
BYD Europe —Hounslow
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Engineering
Customer Service Officer
East Midlands Railway —London
- £26,661.87 - £29,624.30 a year
- Weekend availability
- Travel
6d
Customer Service Agent
Singapore Airlines —Gatwick Airport
- £24,000 - £26,000 a year
- Weekend availability
- Customer service
- In-person
- Life insurance
Quick apply
8d
Passenger Assistant (18 Hours)
London Hire Group —London
- £14.80 an hour
- Overtime
- Communication skills
- School
- Annual leave
Quick apply
International Passenger Survey Interviewer - Heathrow
Office for National Statistics —London Heathrow Airport
- £18,937 a year
- 8 hour shift
- Customer service
- Presentation skills
- Communication skills
1d
Detective Constable Accelerated Entry Scheme - External Applicants (Inner London)
British Transport Police —London
- £32,472 - £50,256 a year
- No experience needed
- Classroom experience
- Communication skills
- Annual leave
- Employee discount
Quick apply
1d
Rail Operator 2
South Western Railway —Egham
- £25,650 a year
- Overtime
- IT
- Employee discount
10d
VIP Meet & Greet Services Agent - London St Pancras International Railway Station
WELL'COM RAIL —London
- From £2,300 a month
- Weekend availability
- Hospitality
- Customer service
- English
Quick apply
12d
Police Officer - Inner London
British Transport Police —London
- £32,472 - £50,256 a year
- Communication skills
- Annual leave
- Employee discount
Quick apply
AIRCRAFT CLEANERS PART TIME DAY SHIFT SUMMER POSITIONS
Red Handling UK —London / Gatwick Airport
- £15.43 an hour
- Part-time
- Customer service
- Driving
- In-person
- Free parking
- Employee discount
Quick apply
Ground Transport Services Agent
British Airways —Heathrow
- Weekend availability
- Driving
- Communication skills
1d
Security Officer
Bardwood —Hounslow
- £15 an hour
- Full-time
- Customer service
- Communication skills
Quick apply
Data Coordinator
gategroup —West Drayton
- £13.76 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Quick apply
10d
Coach Driver
HeathrowAcademy —West Drayton
- Full-time

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Customer Service Baggage Tracing Agent £14.96ph

Global Baggage Solutions
London Heathrow Airport

Quick apply

Job details

Permanent | Full-time
£29,172 a year
1 day ago

Benefits

Free parking
Company pension
Employee discount
On-site parking

Qualifications

French
Spanish
Driving Licence
Heavy lifting
Customer service
Computer literacy
English
Japanese
Chinese
Italian
Communication skills
German
Time management

Full job description

Location: London Heathrow Airport

Job Type: Full-time, Permanent Contract - immediate Start Required

Salary: £14.96 Per Hour

Health plan: Westfield Health Cash Plan with your entitlement up to £1170 per year and your dependent children entitlement up to £585 per year

Overtime: Overtime available and paid at 150% = £22.44 Per Hour

Hours: We operate 24 hours, 7 days a week so there will be various shift start / finish timings operating on 4 on 2 off shift pattern. Earliest start time is 05:00 am and latest finish time is 00:00 am. All shifts are 8.5 hrs (30 mins unpaid lunch break inclusive).

Other Benefits:

Free on-site parking whilst on duty
Free Airport parking when you go on holiday (subject to availability and pre-booking)
Company Pension scheme
Full uniform provided in training
On-site discounts at shops
Discounts on Bus and train travel to work

Role Overview:

You will be the first point of contact for passengers, customer airlines, handling agents and courier services.
The role will also include working within our terminal locations assisting passengers within baggage reclaim who have delayed or damaged baggage and processing their reports using our World Tracer system.
Assisting customers providing information and updating customers on the status of their baggage.

Responsibilities:

Excellent customer service skills in line with Global Baggage Solutions set standards.
Receiving calls from passengers, customer airlines, handling agents, courier services.
Handling passenger calls in respect of delayed, damaged or pilferage reports or lost property items.
Communicating and sending tracer messages to relevant Airports to trace passenger baggage.
Updating or amendment of World Tracer files for passengers / customers and ensuring files are up to date with.
Processing baggage for re-flight or delivery.
Regular monitoring of World Tracer action files.
Monitoring inbound emails

Requirements:

Previous Airport experience would be advantageous.
A minimum of 3 years working in a Customer Service role
Excellent customer service skills.
Strong communication and interpersonal skills.
Fluent in English, second or third language of the following, Chinese, Japanese,French, German, Spanish, or Italian would be advantageous.
Computer literate.
Able to manage multiple computerised systems.
Able to find solutions to customer needs and ability to problem solve and empathise with customers.
Pro-active and ‘Can Do’ attitude is a MUST.
Able to adapt in a fast paced and changing environment.
Self –motivated and strong time management skills.
Excellent team player.
Fully fit and able bodied; this role involves heavy lifting and carrying of passenger luggage on occasions. Manual handling training provided.
You will be required to attend mandatory training as set by GBS.
You must have the right to work in the UK.
You must hold valid photo I.D; Passport and/or Driving Licence.

This position is subject to a previous 5-year Employment/Educational reference history (preferably with no date Gap’s greater than 28 days), a previous 5-year Residential history and a clear Criminal Record Check (DBS) in line with Department for Transport requirements within Aviation.
More information on this can be found at: www.gov.uk/request-copy-criminal-record.

Job Types: Full-time, Permanent

Pay: £29,172.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

passenger service jobs in hounslow tw6

Customer Service Baggage Tracing Agent £14.96ph

Lounge Host

Customer Services Officer

Rail Security and Trolley Operative

Parts Delivery Driver

Ramp/Baggage Agent

Area Service Manager - Passenger Cars

Customer Service Officer

Customer Service Agent

Passenger Assistant (18 Hours)

International Passenger Survey Interviewer - Heathrow

Detective Constable Accelerated Entry Scheme - External Applicants (Inner London)

Rail Operator 2

VIP Meet & Greet Services Agent - London St Pancras International Railway Station

Police Officer - Inner London

AIRCRAFT CLEANERS PART TIME DAY SHIFT SUMMER POSITIONS

Ground Transport Services Agent

Security Officer

Data Coordinator

Coach Driver

I want to receive the latest job alerts for passenger service in hounslow tw6

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