Outbound shift Work, Jobs in Hucknall (with Salaries)

Inbound Customer Service & Booking Coordinator
JS Removals & Waste Management —Loughborough
- £30,000 a year
- Full-time
- Computer literacy
- In-person
- Free parking
- Annual leave
Quick apply
14d
Player Protection Adviser - Online Casino Customer Support
Greentube —Nottingham
- £25,500 - £28,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Computer literacy
- English
- Health & wellbeing programme
- Annual leave
Quick apply
Outbound Shift Manager
HelloFresh —Derby
- Hybrid work
- Analysis skills
- Continuous improvement
- Quality control
- Work from home
- Employee assistance programme
Quick apply
Patient Service Advisor
TFP Fertility —Nottingham
- Full-time
- Microsoft Office
- Databases
- Administrative experience
- Free parking
Preferred customer associate
UPS —Nottingham
- £24,784 a year
- 8 hour shift
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Enclosing Operator
Capita —Mansfield
- £30,000 a year
- Full-time
- Computer literacy
- Quality control
- Employee discount
5d
Warehouse Operative - Wave Replenishment
Alliance Healthcare —South Normanton
- Part-time
- Writing skills
- Organisational skills
- Warehouse experience
- Employee assistance programme
- Employee discount
6d
Sales Administrator
Bespoke Trade Group —Derby
- From £18,000 a year
- Part-time
- CRM software
- Customer service
- Communication skills
- Free parking
- Flexitime
Quick apply
6d
Sales and Customer Services Team Leader
Cover My Insurance —Grantham
- £32,000 - £35,000 a year
- Full-time
- CRM software
- Training & development
- Leadership
- Free parking
- Employee discount
Quick apply
5d
Warehouse Operative - Picker PT (Secondment)
Alliance Healthcare —South Normanton
- Part-time
- Writing skills
- Organisational skills
- Warehouse experience
- Employee assistance programme
- Employee discount
6d
Warehouse Shift Manager
Vision Express —Nottingham
- Continuous improvement
- Free parking
- Annual leave
Warehouse operative
ATL —Derby
- £31,164.10 a year
- Overtime
- Forklift
- Organisational skills
- Warehouse experience
- Free parking
- Referral programme
Quick apply
5d
Night Team Leader - 6 months FTC
CEVALogistics —Derby
- Part-time
- Continuous improvement
- Training & development
- Leadership
- Annual leave
- Employee discount
12d
Warehouse Operative - Chinese Speaking
Super Smart Service —Derby
- From £31,000 a year
- Weekend availability
- Computer literacy
- Warehouse experience
- Computer skills
- Free parking
- Referral programme
Quick apply
6d
Warehouse Picker (Nights) - Ambient Outbound - 10pm Start
Aldi —Bardon
- £16.64 - £18.66 an hour
- Weekend availability
- Forklift
- Employee assistance programme
- Employee discount
Warehouse Operative - Chinese Speaking
Super Smart Service Ltd —Derby
- From £31,000 a year
- Weekend availability
- Computer literacy
- Warehouse experience
- Computer skills
- Free parking
- Referral programme
Quick apply
6d
Warehouse Section Manager - Days - Core
Frasers Group —Shirebrook
- Full-time
- Team management
- Training & development
Quick apply
5d
Operations Manager - Nights
DHL Supply Chain —Derby
- Night shift
- Continuous improvement
- Team management
- Budgeting
Customer Service Advisor
Etex Group —Burton-On-Trent
- Full-time
- Manufacturing
Flow Controller
DHL Supply Chain —Derby
- £29,000 - £31,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Warehouse experience
- Free parking

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Inbound Customer Service & Booking Coordinator

JS Removals & Waste Management -
Loughborough

Quick apply

Job details

Full-time
£30,000 a year
14 days ago

Benefits

Free parking
Casual dress
Annual leave
Company pension
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Email software
Appointment booking and call handling
Customer support
Customer interaction
HubSpot

Full job description

Inbound Customer Service & Booking Coordinator

Location: Loughborough, LE11 3BJ (Office Based)

Working Hours: Full-Time, Monday to Friday, 9:00 AM – 5:00 PM

Salary: £30,000 per annum

About Us

JS Removals is a fast-growing, specialist hazard removal and property clearance company based in Loughborough. We pride ourselves on providing high-quality, fully compliant, and stress-free services to residential and commercial clients across the region.

Because our core services involve distress purchases—such as asbestos garage roof removals, pipe insulation, or house clearances—our customers need a calm, reassuring, and articulate voice on the other end of the line.

The Role

We are seeking an organised, friendly, and well-spoken Inbound Customer Service & Booking Coordinator to take full ownership of our front-line telephone communications and customer administration.

This is not a cold-calling or high-pressure outbound sales role. Every call you handle is an inbound enquiry from a customer actively seeking our help. Your primary objective is to deliver outstanding customer service over the phone, provide accurate quotes using our established price guides, collect deposit payments, and log jobs into our booking system.

Key Responsibilities

1. Telephone Call Handling & Customer Support (Primary Priority – ~60%)

Act as the primary, warm, and professional first point of contact for all incoming customer phone calls.
Handle customer enquiries regarding asbestos removal and house clearances with patience, empathy, and clarity.
Pre-qualify customer requirements using our structured intake guidance and standard pricing matrices.
Provide clear verbal and written quotations over the phone and via email.
Process customer commitment deposits securely online and book job dates into our master operational schedule.

2. CRM & Administrative Coordination (Secondary Priority – ~30%)

Maintain 100% data accuracy across our CRM system (HubSpot) for every lead, quote, and booked job.
Issue customer booking confirmations, VAT receipts, and job documentation.
Coordinate with our field removal crews to ensure daily work schedules, job notes, and customer access details are communicated clearly.
Issue completion paperwork (such as Asbestos Disposal Certificates for asbestos jobs) to customers upon job completion.

3. Digital Communications & Follow-ups (~10%)

Monitor and respond to incoming email and WhatsApp quote requests.
Conduct courteous follow-up communications on open quotes to answer additional customer questions and assist with bookings.
General office administration duties to maintain smooth daily operations in our Loughborough office.

Requirements & Qualifications

Exceptional Telephone Manner: A polite, confident, and professional phone voice with active listening skills.
Empathy & Composure: Ability to stay calm, reassuring, and helpful when handling calls from customers who may be facing stressful situations.
Strong Administrative Skills: Highly organised with great attention to detail when recording names, addresses, and job requirements.
Tech Literacy: Comfortable working with CRM platforms (HubSpot experience is an advantage, but full training will be provided), web browsers, and email software.
Reliability: Dependable, punctual, and looking for a long-term position within a growing local business.

What We Offer

£30,000 per annum starting salary.
Fixed, structured working hours: Monday to Friday, 9:00 AM – 5:00 PM (no weekend or evening shifts).
28 days paid holiday (including public holidays).
A supportive, friendly working environment in our Loughborough office.

Pay: £30,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

outbound shift jobs in hucknall

Inbound Customer Service & Booking Coordinator

Player Protection Adviser - Online Casino Customer Support

Outbound Shift Manager

Patient Service Advisor

Preferred customer associate

Enclosing Operator

Warehouse Operative - Wave Replenishment

Sales Administrator

Sales and Customer Services Team Leader

Warehouse Operative - Picker PT (Secondment)

Warehouse Shift Manager

Warehouse operative

Night Team Leader - 6 months FTC

Warehouse Operative - Chinese Speaking

Warehouse Picker (Nights) - Ambient Outbound - 10pm Start

Warehouse Operative - Chinese Speaking

Warehouse Section Manager - Days - Core

Operations Manager - Nights

Customer Service Advisor

Flow Controller

I want to receive the latest job alerts for outbound shift in hucknall

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