Contact centre call handler Work, Jobs in Ilkeston, Dby (with Salaries)

Patient Services Advisor - Call Handler
Aspiro Healthcare —Derby
- £12.71 an hour
- Part-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Sick pay
Quick apply
12d
Contact Handler
Leicestershire Police —Leicester
- £27,204 - £30,333 a year
- Full-time
Credit Hire Advisor
Hastings Direct —Leicester
- From £28,800 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Life insurance
- Referral programme
13d
Contact Centre call Handler
TTS360 —Burton-On-Trent
- From £23,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
Quick apply
12d
Home Claims Handler
Hastings Direct —Leicester
- From £26,550 a year
- Weekend availability
- Hybrid work
- In-person
- Communication skills
- Life insurance
- Referral programme
8d

More jobs to discover

Find similar jobs that you might be interested in.

Consumer Support Case Handler - Initial 6 Month FTC
The CDA Group Ltd —Nottingham
You will be able to empathise with our customers and genuinely want to help resolve their issue quickly. Handle inbound and outbound customer/retailer contacts…
£24,785.69 a year
Quick apply
8h
Out of Hours Call Handler
Barnsley Metropolitan Borough Council —Barnsley
To join us you’ll need 4 GCSE’s (9-4) or a relevant level 2 qualification; experience of dealing with conflicting demands in a demanding environment; the…
£31,537 - £34,434 a year
12d

I want to receive the latest job alerts for contact centre call handler in ilkeston, dby

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Patient Services Advisor - Call Handler

Aspiro Healthcare
Derby

Quick apply

Job details

Part-time | Full-time
£12.71 an hour
12 days ago

Benefits

Free parking
Free flu jabs
Company pension
Company events
Sick pay

Qualifications

Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Clinical record keeping
SystmOne
Customer service
Patient appointment coordination
GCSE
Microsoft Office Suite
Patient service
Microsoft Office
Appointment booking and call handling
Organisational skills
Customer support
Communication skills

Full job description

Do you thrive in a busy environment, enjoy helping people, and have excellent communication skills?

Aspiro Healthcare is looking for enthusiastic Patient Services Advisor to join our friendly and supportive team within the Contact Centre, we have shifts available between Mondays - Fridays, 7.45am to 1.45pm and/or 1.40pm to 6.40pm. You will be a first point of contact for patients as a Call Handler accessing Aspiro Healthcare services by telephone and through digital platforms. You will provide a professional, compassionate and efficient service, helping patients access the most appropriate clinician, service or care pathway.

This is a rewarding front-line role where you will be the first point of contact for patients, helping them access the right care at the right time. Every day is different. You'll be speaking with patients, managing appointments, supporting our clinical teams and ensuring patients receive a professional, compassionate and efficient service.

What you'll be doing

As a Patient Services Advisor, you'll play a vital role in helping patients navigate healthcare services by:

Answering incoming telephone calls and online patient requests
Managing appointments, including booking, amending and cancellations
Supporting patients using our online consultation platform
Signposting patients to the most appropriate clinician or service
Handling patient enquiries in a professional and empathetic manner
Accurately recording information on our clinical systems
Liaising with GPs, hospitals and other healthcare providers
Recognising urgent patient needs and escalating appropriately
Providing information on practice services and healthcare pathways

What we're looking for

We're seeking someone who can remain calm under pressure whilst delivering outstanding customer service.

Essential Skills & Attributes

Excellent communication and listening skills
Strong customer service experience
Ability to multitask and problem-solve effectively
Good IT skills, including Microsoft Office
Professional, friendly and approachable manner
Ability to work independently and as part of a team
Strong organisational skills and attention to detail
Commitment to confidentiality and patient privacy
Adaptable and willing to learn new systems and processes

Desirable

Experience working within GP Practice or Primary Care settings
Knowledge of SystmOne
Full UK driving licence

Why join Aspiro Healthcare?

At Aspiro Healthcare, our patients are at the heart of everything we do. We pride ourselves on creating a positive working environment where colleagues are supported, valued and encouraged to develop their skills.

We offer:

A supportive and welcoming team culture
Opportunities for training and development
A varied and rewarding role
The chance to make a real difference to patient care
Modern systems and innovative ways of working

Apply Now

If you're passionate about helping people, enjoy working in a fast-paced environment and want to be part of a team dedicated to delivering exceptional patient care, we'd love to hear from you.

Join Aspiro Healthcare and help us deliver outstanding care and access for our patients every day.

Job Types: Full-time, Part-time

Pay: £12.71 per hour

Benefits:

Company events
Company pension
Free flu jabs
Free parking
Sick pay

Ability to commute/relocate:

Derby DE23 3TX: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

contact centre call handler jobs in ilkeston, dby

Patient Services Advisor - Call Handler

Contact Handler

Credit Hire Advisor

Contact Centre call Handler

Home Claims Handler

More jobs to discover

I want to receive the latest job alerts for contact centre call handler in ilkeston, dby

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected