It manager Work, Jobs in Ilkeston, Dby (with Salaries)

IT Support Manager
Propel Holdings UK Limited —Nottingham
- Hybrid work
- Salesforce
- Leadership
- Communication skills
IT Site Manager
Steris —Derby
- Full-time
- Management
- Bachelor's degree
- Travel
IT Support Operations Manager
DG Cars —Nottingham
- £30,000 - £42,500 a year
- Full-time
- Continuous improvement
- In-person
Quick apply
9d
Senior Manager - IT
Wesco —Chesterfield
- Full-time
- Data analysis skills
- Analysis skills
- Bachelor's degree
IT Project Manager
Boots —Nottingham
- Full-time
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
ICT Service Delivery Manager
Civic Recruitment Limited —Loughborough
- £29.40 an hour
- Full-time
- Hybrid work
- In-person
Quick apply
Server and Storage Manager
Sherwood Forest Hospitals NHS Foundation Trust —Sutton-In-Ashfield
- £66,582 - £77,368 a year
- Full-time
10d
Problem Manager
Microlise —Nottingham
- From £40,000 a year
- Analysis skills
- Continuous improvement
- Communication skills
- Employee assistance programme
9d
IT Project Manager
Solidcor —Chesterfield
- Full-time
- Software troubleshooting
- Agile
- Communication skills
Quick apply
Service Delivery Manager
Mitel —Nottingham
- Full-time
- Customer service
- Presentation skills
- Continuous improvement
Manager, Service Operations
Thrive —Mansfield
- Full-time
- Hybrid work
- Team management
- Training & development
- Leadership
Quick apply
7d
Technical Lead - Device Management
Managed Services —Nottingham
- Full-time
- Analysis skills
- Mentoring
- Scripting
- Free parking
Quick apply
Service Management Lead - Police Staff
Nottinghamshire Police —Arnold
- £42,612 - £44,700 a year
- Full-time
- Continuous improvement
- Team management
- Annual leave
2d

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IT Support Manager

Propel Holdings UK Limited
Nottingham

Apply Now

Job details

Permanent

Benefits

Company pension

Qualifications

Jira
PCI
Procurement
IT team management
Stakeholder liaison
Salesforce
Incident queue management
IT service management
User account provisioning
UK GDPR
Ticket management
User account management
General Data Protection Regulation (GDPR)
Incident response
Procurement support
Continuous improvement cycles oversight
IT permissions management
IT support
ISO 27001
Leadership
Communication skills

Full job description

About Us:

Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit.

To build a new world of opportunity we bring together the brightest talent to help us build opportunities. We are entrepreneurs and believe in measuring success through results and growing within; talent and hard work never goes unnoticed. At Propel, we are here to change the way employees, customers and shareholders succeed together.

We are a team of passionate entrepreneurs, who foster curiosity and growth in our employees. Our culture is why we have been so successful and why our employees choose Propel to build their careers.

Join us as we change the way employees, customers and shareholders succeed together.

The Role:

Managing and triaging IT support tickets in JIRA, ensuring SLAs are met and users are kept in the loop including identifying recurring issues, improving SLAs, and reducing repeat incidents through better processes or tooling
Line managing one IT Support team member. Day-to-day oversight, 1:1s, and helping them develop
Procuring hardware and software assets, including vendor liaison and purchase approvals
Maintaining accurate asset records in SnipeIT, covering the full lifecycle from provisioning to decommission
Handling routine Salesforce admin tasks including; user management, password resets, permission assignments, and similar
Supporting onboarding and offboarding processes for joiners, movers, and leavers
Maintaining IT documentation and keeping SOPs up to date
Assisting with access reviews and contributing to audit evidence collection where required
Escalating complex infrastructure, security incidents, or platform issues to the wider Technology/Security team as appropriate
Acting as the primary point of contact for IT support matters for the UK business, providing clear updates and setting expectations with stakeholders
Participating in incident response outside core hours on an exception basis where required
Producing basic support metrics (ticket volumes, SLA performance, common issue trends) for Technology leadership.

Desirable:

Proven experience in an IT support or operations role, ideally with some team lead or supervisory experience
Comfortable working a ticketing system — JIRA experience preferred
Familiarity with asset management tools and procurement processes
Basic Salesforce admin exposure (user management level, no dev required)
Organised, methodical, and good at juggling priorities without dropping the ball
Strong communicator
A good understanding of IT security fundamentals and a security-first mindset in day-to-day work
Comfortable operating within a compliance-heavy environment (ISO 27001, Cyber Essentials Plus, PCI DSS, and SOC 2). You'll be expected to support audit evidence collection and adhere to our policies
Awareness of data protection obligations under UK GDPR, particularly around handling personal data as part of support requests and asset management
Experience following change control processes and escalating appropriately

Benefits to Joining Propel

Competitive salary
Pension
25 days holidays, increasing by 1 day per year (up to 30)
Growth and opportunity – we pride ourselves on promoting from within
Incredible company culture
A culture that values innovation, collaboration and continuous improvement.

Our Culture:

Propel brings together the brightest talent to build opportunities. We are entrepreneurs who measure success through results and growth from within; talent and hard work never go unnoticed. Our team fosters curiosity and growth.

Equality, Diversity & Inclusion:

Our organisation is made up of brilliant people. Each of us is unique, whether in terms of our background, personal characteristics, experience, skills or motivations. And we value our people for the differences they bring to the table. These differences - this diversity is powerful.

Fostering an inclusive culture helps each of us to benefit from a wider range of these different perspectives, experiences and skills. We believe that this creates a happier, more productive working environment for us all.

Apply Now

Refine Your Search

it manager jobs in ilkeston, dby

IT Support Manager

IT Site Manager

IT Support Operations Manager

Senior Manager - IT

IT Project Manager

ICT Service Delivery Manager

Server and Storage Manager

Problem Manager

IT Project Manager

Service Delivery Manager

Manager, Service Operations

Technical Lead - Device Management

Service Management Lead - Police Staff

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