Service delivery manager Work, Jobs in Isle Of Wight (with Salaries)

Service Delivery Manager
Serco Group —Fareham
- £39,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Mentoring
- Annual leave
- Employee assistance programme
3d
Customer Operations Manager
Royal Mail Group —Sandown
- £45,888 - £50,476 a year
- Full-time
- Travel
- Leadership
- Annual leave
- Sick pay
5h
Area Manager
Amazon UK Services Ltd. —Bournemouth
- Full-time
- English
- Master's degree
- Bachelor's degree
Area Manager
Eastleigh Borough Council —Eastleigh
- £34,857 a year
- Full-time
- Annual leave
- Employee discount
Capture Manager
Leidos —Whiteley
- £75,800 - £99,800 a year
- Full-time
- Business development
- Leadership
- Communication skills
- Annual leave
- Work from home
Area Retail Manager (Portsmouth to Brighton, West Sussex)
Motor Fuel Group —Portsmouth
- £38,000 - £42,000 a year
- Full-time
- Sales
- Merchandising
- Contracts
Quick apply
Showroom Sales Assistant - flexible hours
Bathroom Showroom —Newport
- £12.71 - £13.93 an hour
- Full-time
- Sales
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Registered Manager
Achieve Together —New Forest
- £43,500 a year
- Full-time
- Training & development
- Leadership
- Communication skills
- Employee discount
Office Manager/Senior Facilities Officer
BMT —Fareham
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Team management
- Annual leave
Quick apply
Service Delivery Manager - Integrated Logistics Support (ILS)
Lockheed Martin Corporation —Havant
- Full-time
- Continuous improvement
- Team management
- Agile
4d
Facility Controller
RHEINMETALL —Newport
- Full-time
- Contracts
- Communication skills
- Annual leave
- Referral programme
Contracts Manager
SSE —New Forest
- £51,600 - £77,400 a year
- Contracts
- Communication skills
- Employee discount
Business Support Manager
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Newport
- £32,073 - £39,043 a year
- Full-time
- Team management
- Recruiting
- Organisational skills
2d
Service Delivery Lead - England - Our Future Health Programme
Xyla Services —Southampton
- £33 - £42 an hour
- Part-time
- Customer service
- BLS Certification
- Continuous improvement
Quick apply
Deputy General Manager
Cams Hall Estate Golf and Country Club —Fareham
- £36,000 - £40,000 a year
- Weekend availability
- Customer service
- Team management
- Guest services
- Free parking
- Employee assistance programme
10d
Operations Manager
DPD Group UK —Portsmouth
- Up to £54,000 a year
- Weekend availability
- Team management
- Communication skills
- Free parking
Quick apply
2d
Resource Manager
Roke —Romsey
- Full-time
- Data analysis skills
- Recruiting
- Organisational skills
Supervisor
Mountjoy —Portsmouth
- £43,250 - £44,557 a year
- Full-time
- Management
- Supervising experience
- Computer skills
- Annual leave
- Life insurance
Regional Manager
Bestway Group —Southampton
- Full-time
- Sales
- Data analysis skills
- Human resources
Quick apply
Regional Manager - Forecourts
Bestway Group —Southampton
- Full-time
- Sales
- Data analysis skills
- Human resources
Quick apply

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Service Delivery Manager

Serco Group -
Fareham

Apply Now

Job details

Full-time
£39,000 a year
3 days ago

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Employee discount
Life insurance

Qualifications

Coaching
Complaint handling
Performance management
Quality assurance
Continuous improvement
Team management
Mentoring
Professional development mentoring
Training & development
Team management in senior healthcare role

Full job description

Job title: Service Delivery Manager

Salary: £39,000pa

Contract: Perm

Location: Fareham

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

Key purpose

The Service Delivery Manager (SDM) is a leadership role within operations who leads a team of functional assessors and site coordinators. The SDM is the single point of accountability for delivery of volume, quality and customer service within their team.
They will work collaboratively with the Regional Quality & Performance Manager, Area Quality Assurance Leads and support services facilitating a smooth running of the assessment operation that supports delivery of a quality service for customers and staff by using management information to drive performance in line with individual objectives
The role is responsible for leadership & oversight of operations, assessments, admin, customer services, facilities, and health & safety.

Reason for the role

The Clinical Operational Services requires an impressive performance driven, and customer focused culture that supports our values in delivering consistent, robust, and quality assessments whilst developing and protecting our reputation. Using management information to drive performance.

Structure and reporting relationship

The Service Delivery Manager will report directly into the Regional Quality & Performance Manager within Clinical Operations
The SDM will have line management responsibility of the Functional Assessors, Clinical Standards Leads and an administrative team of Site Coordinators.

Key accountabilities

Ensure that the volumes, quality, and applicable service levels are delivered to agreed target levels.
Deliver team objectives and performance against targets through robust performance management methods.
Facilitate communications which support delivery.
Monitor high level administrative workflow to ensure administrative teams have all processes in place to ensure assessment delivery.
Work with Regional Manager to drive continuous improvement and disseminate though team.
Investigate and resolve customer complaints and escalate serious complaints as required.
Communicate changes in assessment procedures and best practices (healthcare-based and administrative) to teams (with support of Clinical Standards Lead(s) if required).
Ensure Clinical Standards Lead(s) have in place appropriate healthcare-related mentorship and coaching to support delivery of quality targets.
Ensure Clinical Standards Lead(s) follow appropriate processes to escalate clinical questions and communicate resolution.
Support the continuous professional development of staff and encourage shared learning.
Responsible for effectively and proactively managing absences to minimise ad hoc and ongoing absence.
Other ad hoc duties as required.

Essential technical and professional skills, knowledge, and qualifications

Experience leading and developing teams.
Experience of delivering challenging performance targets.
Health Assessment experience helpful but not essential.
Ability to engage and support remote teams.

What we offer

Up to 6% contributory pension scheme
Life insurance
25 days annual leave plus bank holidays. Options for annual leave purchase
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
Interesting and enjoyable work.
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected]

#haascareers

Apply Now

Refine Your Search

service delivery manager jobs in isle of wight

Service Delivery Manager

Customer Operations Manager

Area Manager

Area Manager

Capture Manager

Area Retail Manager (Portsmouth to Brighton, West Sussex)

Showroom Sales Assistant - flexible hours

Registered Manager

Office Manager/Senior Facilities Officer

Service Delivery Manager - Integrated Logistics Support (ILS)

Facility Controller

Contracts Manager

Business Support Manager

Service Delivery Lead - England - Our Future Health Programme

Deputy General Manager

Operations Manager

Resource Manager

Supervisor

Regional Manager

Regional Manager - Forecourts

I want to receive the latest job alerts for service delivery manager in isle of wight

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