Service desk Work, Jobs in Kilwinning, Nay (with Salaries)

IT Service Desk and Incident Analyst
CalMac Ferries Limited —Gourock
- £35,667 a year
- Full-time
- Communication skills
- Annual leave
Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
Service Desk Engineer
Shawbrook —Glasgow
- Full-time
- Customer service
- Continuous improvement
- Communication skills
- Employee assistance programme
- Employee discount
8d
Service Desk Apprentice
QA Apprenticeships —Glasgow
- £18,000 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
IT Service Desk Analyst
Terumo Aortic —Inchinnan
- £26,500 a year
Quick apply
IT Support Analyst
Fred. Olsen Ltd —Glasgow
- Hybrid work
- Azure
- Microsoft Outlook
- Windows
- Employee discount
5d
Business Support Coordinator
Solvd. —Glasgow
- £26,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Writing skills
- English
- Employee assistance programme
Quick apply
1d
Helpdesk Administration Apprentice
Mitie —Glasgow
- £17,056 a year
- No experience needed
- Contracts
- Business
8d
Technical Support Manager
City Facilities Management (UK) —Glasgow
- Full-time
- Team management
IT Field Engineer - Scotland
T-Tech —Glasgow
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
Workplace Host
Mitie —Glasgow
- Microsoft Powerpoint
- Computer literacy
- Business development
IT EUC Team Leader
City Facilities Management (UK) —Glasgow
- Full-time
- Google Suite
- Continuous improvement
- Travel
- Work from home
- Employee discount
Service Delivery Manager (Scotland)
North —Glasgow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Business development
- Employee assistance programme
Project Engineer
Aspen Solutions Ltd —Glasgow
- £50,000 - £60,000 a year
- Full-time
- Travel
- SharePoint
- In-person
- Free parking
- Work from home
Quick apply
1d
Managed Services - Delivery Manager
HSO Group B.V. —Glasgow
- DevOps
- Continuous improvement
- Organisational skills
Quick apply
Lead Software Engineer - Trading Platforms
JPMorganChase —Glasgow
- Full-time
- Software troubleshooting
- AWS
- Agile
Enterprise Architect
GAP Group —Glasgow
- Full-time
- Communication skills
Python Lead Software Engineer
JPMorganChase —Glasgow
- Full-time
- Computer Science
- Software troubleshooting
- Engineering
Lead IT Security Engineer
V.Group —Glasgow
- Computer Science
- Bachelor's degree
Managed Services - Optimisation Consultant
HSO Group B.V. —Glasgow
- Azure
- English
- Continuous improvement
Quick apply

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IT Service Desk and Incident Analyst

CalMac Ferries Limited -
Gourock

Apply Now

Job details

Full-time
£35,667 a year

Benefits

Annual leave
Company pension

Qualifications

Technical troubleshooting
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Service restoration
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Root cause analysis
Networking
Communication skills
Active Directory
Help desk

Full job description

Salary

£35,667 plus benefits

Contractual hours

37.5

Basis

Full time

Package

• Competitive salary • Very generous pension • Excellent training, development, and career progression • 37 days annual leave (pro-rata) • Staff travel pass for yourself, spouse/partner, and dependents

Date posted

05/08/2026

Job reference

REC000101644

IT Service Desk and Incident Analyst - REC000101644.

Location: Based from our beautiful Gourock head office 5 days per week with travel across our ports and vessels as required.
Contract: Permanent, full time 37.5 hours per week, Monday – Friday 8:30-17:00
Salary: £35,667 plus benefits

Keep Our Business Connected. Solve Problems. Make an Impact.

Are you passionate about technology and thrive on solving problems? Do you enjoy delivering outstanding customer service while working in a fast-paced IT environment?

We're looking for an IT Service Desk & Incident Analyst to join our team and play a vital role in maintaining the high standards of IT support our colleagues rely on every day. Working within a predominantly Microsoft environment and utilising Freshservice as our IT Service Management platform, you'll be at the heart of resolving technical issues, managing incidents, and ensuring business-critical services remain available and performing at their best.

This is an exciting opportunity for a proactive and customer-focused IT professional who enjoys troubleshooting, collaborating with stakeholders, and driving service excellence.

What You'll Be Doing

As our IT Service Desk & Incident Analyst, you'll:

Act as the first point of contact for IT incidents, service requests and technical support queries.
Log, prioritise, investigate and resolve issues within agreed service levels.
Diagnose and troubleshoot problems, escalating where required.
Monitor incidents through to resolution, keeping users informed throughout.
Identify recurring issues and support root cause analysis to drive long-term improvements.
Manage service request queues and deliver excellent customer service.
Participate in out-of-hours support when required.

What We're Looking For

You'll bring a combination of technical expertise, problem-solving ability and excellent customer service skills, including:

Essential Experience & Knowledge

Previous experience in a Service Desk, Incident Management or similar IT support role.
Experience working within Microsoft environments.
Strong Microsoft user administration experience, including:
- Active Directory
- Microsoft 365 / Office 365
Understanding of:
- Event monitoring and management technologies
- Virtual and physical server environments
- Replication technologies
- Network, server, database and application resilience concepts
Experience engaging with a variety of stakeholders and customers.

Personal Attributes

A collaborative team player with a positive, proactive approach.
Highly organised with excellent planning skills.
Calm under pressure with the ability to think logically and troubleshoot effectively.
Strong verbal and written communication skills.
Excellent relationship-building, networking and influencing abilities.
Able to prioritise workloads and deliver against competing deadlines.
Analytical, objective and committed to delivering exceptional customer service.

Why join CalMac?

This is an exciting time of positive change for CalMac! As one of Scotland’s biggest employers and being awarded a 10‑year CHFS3 contract, we have long‑term stability and investment to continue to deliver essential services to Scotland’s communities.

And this is more than just a Service Desk role. You'll be joining a team that plays a critical role in keeping the organisation running smoothly while contributing to service improvement and operational excellence. You'll have the opportunity to work with modern Microsoft technologies, collaborate with experienced IT professionals, and make a genuine impact every day.

If you're an enthusiastic IT professional who enjoys resolving incidents, improving services and delivering excellent customer experiences, we'd love to hear from you.

Please note, we may close this vacancy early for external applicants if we receive the required quality or quantity of applications. All offers are subject to references and right to work in the UK checks. No agencies please

Apply Now

Refine Your Search

service desk jobs in kilwinning, nay

IT Service Desk and Incident Analyst

Service Desk Team Leader - Glasgow Head Office

Service Desk Engineer

Service Desk Apprentice

IT Service Desk Analyst

IT Support Analyst

Business Support Coordinator

Helpdesk Administration Apprentice

Technical Support Manager

IT Field Engineer - Scotland

Workplace Host

IT EUC Team Leader

Service Delivery Manager (Scotland)

Project Engineer

Managed Services - Delivery Manager

Lead Software Engineer - Trading Platforms

Enterprise Architect

Python Lead Software Engineer

Lead IT Security Engineer

Managed Services - Optimisation Consultant

I want to receive the latest job alerts for service desk in kilwinning, nay

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