Engineers Work, Jobs in Kings Heath, Wmd (with Salaries)

2nd Line Support Engineer- Permanent
Focus Group —Birmingham
- £28,000 - £31,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
Baggage Maintenance Engineer
Birmingham Airport —Birmingham
- £57,673 a year
- Schematics
- Maintenance
- Continuous improvement
10d
Electronics Engineer - Battery Circularity
EMR Group —Birmingham
- Full-time
- Maintenance
- Analysis skills
- Continuous improvement
- Annual leave
Quick apply
Trainee Fire Sprinkler Design Engineer
Mitie —Stourbridge
- Monday to Friday
- Mentoring
- Life insurance
Multi Skilled Maintenance Engineers
Smart Move —Birmingham
- £15 - £16 an hour
- Full-time
- Carpentry
- Plumbing
- In-person
Quick apply
Plumbing and Heating Engineer
Aira —Solihull
- Overtime
- Schematics
- Plumbing
- Annual leave
- Life insurance
Quick apply
Battery Engineer - Birmingham – B, WS & WV postcodes
Crown Lift Trucks Ltd —Birmingham
- Monday to Friday
- Maintenance
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Supplier Quality Engineer (Fixed-Term Contract - 3 Months)
Norton Motorcycles —Solihull
- Continuous improvement
- Quality control
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
4d
Engineers
Saputo Inc. —Nuneaton
- £57,371 a year
- Full-time
- Maintenance
- Programmable logic controllers
- Free parking
- Employee discount
Multi Skilled Maintenance Engineer
The Maintenance Team —Birmingham
- £33,000 - £48,000 a year
- Full-time
- Carpentry
- Plumbing
- Free parking
- Annual leave
Quick apply
4d
Account Manager (Major Projects)
HSS ProService —Birmingham
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
Quick apply
Alternative Communications Systems Ltd - Apprentice Security Engineer
Apprenticeships at Skills for Security —Birmingham
- £8 an hour
- English
- Maths
Quick apply
Vehicle Systems Engineer
Lightfoot —Nechells
- Full-time
- Writing skills
- Analysis skills
- Travel
Quick apply
Maintenance Engineer
Atlas Workplace Services —Birmingham
- Up to £38,000 a year
- Continuous improvement
Quick apply
Test Engineer (Lifts) - Birmingham
TK Elevator —Birmingham
- Customer service
- Travel
- Communication skills
- Employee assistance programme
- Referral programme
Apprentice Lift Engineer
Stannah —Birmingham
- From £17,678 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
12d
Trainee White Goods Engineer
Currys —Wednesbury
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Electrical experience
- Annual leave
- Employee discount
Customer Quality Engineer - Engines
Norton Motorcycles —Solihull
- Analysis skills
- No degree
- Travel
- Free parking
- Employee assistance programme
Quick apply
Air conditioning Service and Maintenance Engineer
Ventair cooling ltd —Birmingham
- £25,585.84 - £45,504.47 a year
- Overtime
- Customer service
- Maintenance
- Travel
Quick apply
13d
Trainee Drainage Engineer
MetroRod Ltd —Coventry
- £22,568 - £26,440 a year
- Full-time
- Customer service
- Maintenance
- Cleaning
- Employee discount
Quick apply
12d

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2nd Line Support Engineer- Permanent

Focus Group -
Birmingham

Quick apply

Job details

£28,000 - £31,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Incident management
Stakeholder collaboration
Case record updates
Microsoft Exchange
Network infrastructure
Firewall
Service restoration
Continuous improvement
Network support
Customer support
Root cause analysis
Fault diagnosis and repair
Communication skills
Remote diagnostics

Full job description

2nd Line IT Support Engineer

Location: Birmingham Hybrid

Salary: £28k - £31k

Shift pattern: between the hours of 7am-7pm

(Job Level internal reference: Associate)

At Focus Group, we're proud to be one of the UK's leading providers of IT, telecoms, connectivity and cybersecurity solutions. We support thousands of businesses across the country, combining technical expertise with a customer-first approach to deliver outstanding service and innovative technology solutions.

We're looking for an experienced 2nd Line Support Engineer to join a dedicated customer support team, providing technical expertise on escalated incidents and service requests across Microsoft 365, Windows Server, desktop, networking and wireless technologies.

This is not a traditional service desk role. You'll work alongside customer IT teams, Focus Group engineers and third-party suppliers to investigate and resolve complex technical issues, taking ownership from initial diagnosis through to resolution.

Key Responsibilities

Own and manage escalated support cases through to resolution.
Troubleshoot issues across Microsoft 365, Windows, Active Directory, networking and infrastructure environments.
Work closely with customer IT teams, Field Engineers, 3rd Line Support and external suppliers.
Escalate cases appropriately, providing clear technical handovers and documentation.
Contribute to root cause analysis, problem management and continuous service improvement.
Maintain accurate case records and ensure service levels are met.

Requirements

Strong experience supporting Windows Desktop operating systems.
Experience troubleshooting Outlook, Exchange and Microsoft 365.
Working knowledge of Active Directory, Group Policy, DNS, networking, backup solutions, virtualisation, firewalls and routers.
Strong troubleshooting and remote diagnostic skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Excellent communication skills and a collaborative approach to problem solving.
Experience with Cisco or Fortinet technologies, Mac OS, Linux, Veeam, VoIP, SQL or wider networking technologies would be advantageous.

Benefits

This is an excellent opportunity for a technically capable engineer who enjoys solving complex problems, working with other IT professionals and taking ownership of challenging escalations within a supportive and growing technology business.

Apply today to join Focus Group and help deliver exceptional IT services to our customers.

Quick apply

Refine Your Search

engineers jobs in kings heath, wmd

2nd Line Support Engineer- Permanent

Baggage Maintenance Engineer

Electronics Engineer - Battery Circularity

Trainee Fire Sprinkler Design Engineer

Multi Skilled Maintenance Engineers

Plumbing and Heating Engineer

Battery Engineer - Birmingham – B, WS & WV postcodes

Supplier Quality Engineer (Fixed-Term Contract - 3 Months)

Engineers

Multi Skilled Maintenance Engineer

Account Manager (Major Projects)

Alternative Communications Systems Ltd - Apprentice Security Engineer

Vehicle Systems Engineer

Maintenance Engineer

Test Engineer (Lifts) - Birmingham

Apprentice Lift Engineer

Trainee White Goods Engineer

Customer Quality Engineer - Engines

Air conditioning Service and Maintenance Engineer

Trainee Drainage Engineer

I want to receive the latest job alerts for engineers in kings heath, wmd

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