Part time passenger assistant Work, Jobs in Kings Heath, Wmd (with Salaries)

Customer Service Assistant - Booking Office Part Time
WM Trains —Birmingham
- £26,320 - £30,721 a year
- Part-time
- Conflict management
- Communication skills
- Employee assistance programme
14h
PART TIME PASSENGER ASSISTANT
Shencare Community Transport —Northfield
- From £12.71 an hour
- Part-time
- Analysis skills
- In-person
- Communication skills
Quick apply
8d
Passenger Assistant
County Cars 2003 Limited —Tipton
- Part-time
- Care experience
- Experience working with children
- In-person
Quick apply
Station Assistant
WM Trains —Coventry
- £26,320 - £31,706 a year
- Weekend availability
- Customer service
- Computer literacy
- Conflict management
- Employee assistance programme
12h
Private Hire Driver
Eco Travel Private Hire Ltd —Birmingham
- £13.50 - £25.00 an hour
- Part-time
- Driving
- Travel
- In-person
Quick apply
Passenger Assistant
Ash cars —Coventry
- £12.21 - £12.72 an hour
- Part-time
- Care experience
- School
- Employee discount
Quick apply
1d
Passenger Assistant
Eco Travel Private Hire Ltd —Wolverhampton
- £13.50 - £17.00 an hour
- Temporary
- Travel
- In-person
- Care plans
Quick apply
ChS Pitcheroak School Driver
Worcestershire County Council —Redditch
- £13,815 a year
- Driving
- School
Assistant Asset Engineer
Network Rail —Birmingham
- £32,000 - £34,000 a year
- Full-time
- Hybrid work
- Engineering
- Annual leave
- Employee discount
9d

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Customer Service Assistant - Booking Office Part Time
WM Trains —Birmingham
Delivering excellent customer service through ticket sales, travel advice, and passenger assists, ensuring customers are supported throughout their journey to…
£26,320 - £30,721 a year
14h
PART TIME PASSENGER ASSISTANT
Shencare Community Transport —Northfield
Join our team as a Part Time Passenger Assistant and play a vital role in ensuring the safety, comfort, and smooth journey of children and elderly passengers…
From £12.71 an hour
Quick apply
8d

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Customer Service Assistant - Booking Office Part Time

WM Trains
Birmingham

Apply Now

Job details

Permanent | Part-time
£26,320 - £30,721 a year
14 hours ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Free or subsidised travel

Qualifications

Ticket sales
Conflict management
Customer support
Customer interaction
Communication skills

Full job description

Description

Your role is key in delivering great customer service to our passengers. Based at one of our stations, you will be the face of West Midlands Trains, helping to sell tickets to customers, deal with travel queries, support with passenger assists and ensure the station is clean, tidy and safe.

Hours are Fridays 15:00 - 19:00 and Saturdays 10:00 - 18:00.
Some training will be full time hours.

What does the job involve?

Shift patterns will include weekends, early starts and late finishes
Delivering excellent customer service through ticket sales, travel advice, and passenger assists, ensuring customers are supported throughout their journey to their destination.
Processing cash and card payments - using the ticket vending machines
Handling difficult situations in a calm, customer focussed manner
Making sure the station is safe - spotting and reporting any safety issues to the relevant team
Deliver great customer service to our customers

What skills and experience do I need to do the job?

Customer focussed – being presentable, approachable and proactive
Comfortable managing conflict and remaining calm in difficult situations
Great communication skills – able to flex your style to the audience
Having flexibility – both with your hours of work and approach to work
Using your initiative to solve problems and resolve issues
Live within a reasonable commute of the station you have applied for – early starts and late finishes will mean you need to be able to get to work, possibly before/after public transport is running
For safety reasons, you need to be aged 18 or older

To ensure continuity and an effective delivery of service, successful candidates will be required to commit to a minimum 14-month period in role after achieving competence. This also includes existing colleagues who move by internal promotions and transfers. This time allows our future colleagues to support personal career development by allowing time to build strong knowledge and expertise.

What is the salary and benefits that come with this role?

The full-time equivalent salary is £26,320 rising to £30,721 per annum upon successful completion of your initial probation period. Salary will be paid on a pro rata basis according to contracted hours.
A defined benefit pension from day 1 – one of the best in the UK.
Free travel on all London Northwestern and West Midlands Railway services for you, your spouse/partner, and dependents.
75% off all other train operating companies for you, your spouse/partner, and dependents.
8 Friends and Family Day passes to gift per annum on our network.
A 24/7 Virtual GP service for you and your household.
Our Employee Assistance Programme (EAP)- A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing
Our cycle to work scheme with Evans Cycles.
A retail discount portal- offering savings, discounts and cashback at over 800 retailers and restaurants.

Due to the volume of applications we receive, the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out.

As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.

About WM Trains

London Northwestern Railway and West Midlands Railway operate rail services across the Midlands, the Northwest and London, with Birmingham at the heart of our network.

West Midlands Railway provides most of the local services across the region, offering direct connections to towns and cities including Redditch, Stratford‑upon‑Avon, Worcester, Hereford, Shrewsbury, Telford and Northampton. Our London Northwestern Railway brand serves the route between London and Liverpool via key locations such as Crewe, Birmingham, Milton Keynes and Northampton.

On 1st February 2026, London Northwestern Railway and West Midlands Railway entered public ownership and both services are now part of WM Trains Limited operated by DFTO. Our mission remains unchanged: to provide a safe, comfortable and reliable service for passengers across 235 miles of track and 150 stations, from London to Liverpool and Hereford to Lichfield.

We expect over 80 million journeys to be made this year, that’s more than 1,252 services every day, and we remain committed to delivering the rail experience our passengers expect.

Apply Now

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part time passenger assistant jobs in kings heath, wmd

Customer Service Assistant - Booking Office Part Time