Customer Service Advisor - Dealer Services
Velux Residential —Fife
- Full-time
Retail Sales Advisor - Dundee
Oak Furnitureland —Dundee
- £46,000 - £50,000 a year
- Full-time
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Crew Clothing St Andrews —St. Andrews
- £11.40 - £12.89 an hour
- Part-time
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Quick apply
8d
Sales - Sales Advisor - UK
New Look —Dundee
- Part-time
- Microsoft Word
Customer Service Advisor
Fife Council —Fife
- £26,786.83 - £29,170.80 a year
- Full-time
- Remote
- Customer service
- Administrative experience
- Travel
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1d
Customer Service Advisor - 6 months FTC
SWARCO —Dundee
- £26,250 a year
- Weekend availability
- Customer service
- Microsoft Office
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Quick apply
12d
Apprentice Sales Advisor
EE —Dundee
- £22,527 - £26,738 a year
- Full-time
1d
Customer Support Advisor (9 months FTC)
Snappy Shopper —Dundee
- Weekend availability
- CRM software
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Quick apply
Customer Service Advisor
Tradeprint —Dundee
- From £26,437 a year
- Full-time
- Customer service
- English
- In-person
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Quick apply
10d
Customer Service Advisor
Fife Country —Cupar
- Up to £13 an hour
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Sales Advisor
Graham The Plumbers' Merchant —Dundee
- £30,000 - £35,000 a year
- Full-time
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1d
Sales Advisor
Hotel Chocolat —Kinnaird
- £13.05 an hour
- Hotel
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- Employee discount
10d
Customer Service Advisor (Temporary)
ESP Group —Arbroath
- £12.71 an hour
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Quick apply
No7 Advisor
Boots —Dundee
- £16 an hour
- Part-time
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1d
Floor Manager
Frasers —Dundee
- £35,950 a year
- Full-time
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Optical Assistant
Boots —Dundee
- Part-time
- Employee assistance programme
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8d
Trainee Dispenser
Boots —Dundee
- £13.12 - £15.10 an hour
- Full-time
- No experience needed
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LKQ Corporation —Kirkcaldy
- Full-time
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4d
Retail Assistant (Opticians)
Boots —Kirkcaldy
- Weekend availability
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7d
Workshop Controller
John Clark Motor Group —Dundee
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Customer Service Advisor - Dealer Services

Velux Residential -
Fife

Apply Now

Job details

Full-time

Qualifications

Numeracy

Full job description

Be the trusted partner behind every confident dealer decision.

At VELUX, great customer experiences don’t happen by chance—they are created by people who care, who listen, and who know how to turn complexity into clarity.

Meet your new team

We are looking for a Customer Service Advisor to join our Dealer Services team, supporting customers across Great Britain and Ireland. In this role, you’ll go beyond answering enquiries—you’ll become a trusted advisor to our dealers, helping them make confident, informed decisions that drive their business forward.

This is not just a contact centre role—it’s a position where service meets commercial insight.

You will play a key role in protecting and strengthening VELUX’s market position by delivering what our dealers value most: fast, accurate advice and a seamless experience from start to finish.

Working in a fast-paced, multi-channel environment, you’ll take ownership of enquiries, build strong relationships, and ensure every interaction adds value.

You will be located in our Glenrothes office and limited travel may occur.

What you will do

As a Customer Service Advisor, you’ll be at the centre of the customer journey—connecting people, products, and solutions.

You will:

Act as a trusted point of contact for dealer customers, providing clear, knowledgeable, and practical support
Guide customers towards the right VELUX solutions, balancing technical requirements and commercial needs
Manage enquiries across phone, email, and chat, ensuring a consistent and high-quality experience
Take full ownership of cases, from first contact through to resolution
Handle more complex queries and complaints with confidence, empathy, and sound judgement
Build strong relationships with internal teams to ensure smooth coordination and timely outcomes
Identify opportunities to add value, strengthen dealer capability, and support sales growth

Working with pace, ownership, and purpose

This is a role for someone who thrives in a busy environment and enjoys managing multiple priorities without losing attention to detail.

You will:

Balance speed and quality, working to KPIs and service targets
Use your judgement to make informed decisions, knowing when to escalate
Navigate systems and tools confidently to deliver accurate and efficient outcomes
Contribute to continuous improvement, helping us make the customer journey even better

Who we are looking for

You are service-driven, commercially aware, and motivated by helping customers succeed.

You bring a natural ability to build trust and create clarity—especially when things are complex.

We imagine you:

Are an excellent communicator, with strong listening and questioning skills
Build relationships easily and act with professionalism and credibility
Stay calm and structured in a fast-moving environment
Have strong attention to detail, supported by good literacy and numeracy skills
Are comfortable using multiple systems and tools
Are open to feedback and motivated by continuous learning and development
Understand how great service can also drive commercial value

Why join VELUX?

At VELUX, you’ll be part of a company where people genuinely care—about customers, about each other, and about doing things the right way.

You can expect:

A collaborative environment with strong team spirit and knowledge sharing
A culture built on trust, respect, and customer focus
Opportunities to grow your skills and develop your career
A role where your contribution has a real and visible impact

Apply Now

Refine Your Search

sales advisor jobs in kingsbarns, fif

Customer Service Advisor - Dealer Services

Retail Sales Advisor - Dundee

Sales Advisor

Sales - Sales Advisor - UK

Customer Service Advisor

Customer Service Advisor - 6 months FTC

Apprentice Sales Advisor

Customer Support Advisor (9 months FTC)

Customer Service Advisor

Customer Service Advisor

Sales Advisor

Sales Advisor

Customer Service Advisor (Temporary)

No7 Advisor

Floor Manager

Optical Assistant

Trainee Dispenser

Sales Advisor

Retail Assistant (Opticians)

Workshop Controller

I want to receive the latest job alerts for sales advisor in kingsbarns, fif

Explore jobs in more locations

Be the trusted partner behind every confident dealer decision.

Meet your new team

What you will do

Working with pace, ownership, and purpose

Who we are looking for

Why join VELUX?

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