Customer operations manager Work, Jobs in Kingscote, Gls (with Salaries)

Operations Manager (Managed Services)
Arcus FM —Cirencester
- Up to £68,000 a year
- Full-time
- Continuous improvement
- Team management
- Mentoring
Quick apply
Customer Operations Manager
Planning Inspectorate —Bristol
- £46,689 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Annual leave
- Flexible schedule
Operations Manager (Service Improvement)
Planning Inspectorate —Bristol
- £46,689 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
Retail Sales & Operations Manager
apetito —Swindon
- Full-time
- Customer service
- Data analysis skills
- Leadership
- Employee discount
6d

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customer operations manager jobs near kingscote, gls

Operations Manager (Managed Services)

Arcus FM -
Cirencester

Quick apply

Job details

Full-time
Up to £68,000 a year

Benefits

Company pension

Qualifications

Cost management
Succession planning
Fiscal management
Customer relationship building
Operations management
Stakeholder collaboration
Client engagement
Stakeholder liaison
Coaching
Cost control
Client relationship development
Performance management
Profit & loss
Stakeholder coordination
Continuous improvement
Team management
Partnership building
Risk management
Mentoring
Management reporting
Professional development mentoring
Account management
Leadership
Growth strategy
Operations leadership experience
Stakeholder management

Full job description

Operations Manager – Managed Services

Location: Cirencester
Salary: Up to £68,000 depending on experience

Benefits: £5,549 car allowance, 10% bonus, pension, holidays, plus many more

Join us as an Operations Manager and help shape the future of our Managed Services portfolio.

We’re looking for an experienced, commercially focused Operations Manager to take the lead across a diverse multi‑client FM managed services portfolio. You’ll provide hands‑on operational leadership, build strong client relationships, and ensure outstanding service delivery while driving organic growth and continuous improvement.

Reporting to the Business Unit Leader, this is a pivotal role at the heart of our service delivery model — ideal for someone who thrives in a fast‑paced, customer‑centric environment.

Responsibilities

Operational Leadership & Client Management

Lead operational delivery across 20+ managed service clients.
Own senior relationships with customers and internal stakeholders, acting as a key point of escalation.
Ensure performance, commercial, and contractual expectations are consistently met.
Identify risks and performance gaps, driving effective action plans to resolution.
Lead operational problem‑solving and implement sustainable solutions.
Represent the Business Unit Leader when required.

People Leadership

Line manage and develop a team of Account Managers.
Coach and mentor to build capability, confidence, and a customer‑first culture.
Foster a high‑performing, collaborative environment.
Support succession planning and team development within the business unit.

Commercial & Financial Management

Support P&L performance, budgeting, and financial controls.
Improve work order profitability through smart cost control and efficient delivery.
Resolve margin‑impacting issues such as scope creep and reactive work.
Maintain strong governance around reporting and commercial compliance.

Strategic Growth & Continuous Improvement

Contribute to business unit strategy, especially focusing on organic growth.
Identify opportunities to enhance service, expand scope, and add value.
Collaborate with Account Managers on account growth plans.
Promote standardisation, best practice, and continuous improvement.

Requirements

Essential Experience

Proven background as an Operations Manager (or similar senior role) in Managed Services or FM.
Experience managing multi‑client portfolios.
Strong people leadership skills with experience developing Account Managers.
Commercially astute with P&L awareness and margin management experience.
Demonstrated ability to improve performance and profitability.
Excellent stakeholder management and confident decision‑making abilities.

Desirable

Experience in a fast‑paced, customer‑driven managed services environment.
Exposure to contract mobilisation or service transformation.
Strong data and performance reporting capability.

Who You Are

A strategic thinker with strong operational delivery skills.
Resilient, decisive, and comfortable working in ambiguity.
A collaborative leader who builds trust and develops others.
Customer‑focused with strong commercial curiosity.

Ready to take the next step in your leadership career?

Apply now and help us deliver outstanding service, build strong customer partnerships, and grow our managed services portfolio.

Quick apply

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customer operations manager jobs in kingscote, gls

Operations Manager (Managed Services)