Job Title: Operations Support Officer
Salary: £25,878 – £26,455 FTE per annum (£13,988 actual)
Hours: 20 hours per week (5 hours per day over 4 days)
Contract: Permanent
Location: Office-based at 29 Palace Avenue, Paignton. TQ3 3EQ
Start date: As soon as possible (subject to notice period)
Interviews: TBC
Closing date for applications: Wednesday 22 July 2026
Join us and help make a real difference
Do you enjoy working in a varied, hands-on role where no two days are the same? Are you someone who likes solving problems, supporting others and keeping things running smoothly behind the scenes?
At Citizens Advice Torbay, you’ll be part of a friendly and supportive team making a real difference to people across our community. This is a great opportunity to develop your skills in IT support, administration, training coordination and project work within a purpose-driven organisation.
About the role
This is a varied and essential role supporting the day-to-day running of the charity.
You’ll:
- Help maintain and develop our IT systems and provide day-to-day support to staff and volunteers
- Support office administration and ensure systems and processes run smoothly
- Assist with recruitment, induction and training of volunteers
- Help organise meetings, training events and internal processes
- Support project work, including maintaining data and producing reports
- Work closely with colleagues, volunteers and partner organisations
From troubleshooting IT issues to coordinating meetings and supporting projects, you’ll play a key role in enabling the service to run effectively.
While the role can be busy at times, you’ll be part of a collaborative team where support and learning are part of everyday working life.
What we’re looking for
We’re looking for someone who is:
- Organised, proactive and able to manage a varied workload
- Confident using IT systems and supporting others with them
- A clear communicator with good written and verbal skills
- Comfortable working with data, reports and administrative systems
- Approachable and patient when supporting colleagues and volunteers
- Able to work independently and as part of a team
You’ll need good working knowledge of Microsoft 365 and general IT systems, along with strong administrative skills.
Experience in a similar role is helpful, but not essential — full training will be provided.
About us
Citizens Advice Torbay provides free, confidential and impartial advice to help people find a way forward.
We deliver services from our office, over the phone and in community settings across Torbay, and we work closely with partners on a range of projects.
We are a small, supportive team of paid staff and volunteers who are passionate about helping people and improving lives.
Our commitment to equality
We value diversity, promote equality and challenge discrimination.
We welcome applications from all suitably skilled candidates, particularly from people currently underrepresented in our workforce, including:
- Disabled people
- People from Black, Asian and other racially minoritised communities
- LGBTQ+ candidates
What we offer
- Full training and ongoing support
- A friendly, supportive team environment
- The opportunity to develop your skills across a wide range of areas
- Meaningful work that makes a real difference in the community
How to apply :
Please see the job pack for full details, including the person specification and application form. YOU CAN NOT APPLY VIA INDEED. YOU NEED TO GET THE JOB PACK AND APPLICATION FORM FROM OUR WEBSITE: https://citizensadvicetorbay.org.uk/work-with-us/
Overall Purpose of the Post:
- Ensure that the charity’s IT systems are maintained in accordance with Citizens Advice policies
- Provide administrative support to the Supervisor Team and the charity
- Support administration of training
- Ensure that administrative systems and office services are in place and implemented to ensure the smooth running of the office
- Support with the administration of projects
Key work areas and tasks:
Information Technology
- Ensure that IT systems and telephones in use within the charity are updated and maintained as necessary
- Ensure that workers (paid and unpaid) using IT systems and telephones are trained and competent in their use
- Use IT as required for the role
- Provide day to day support to paid staff and volunteers with IT issues
- Support the volunteer communications team and step-in to cover them when required (social media and website posts)
Training Support
- Complete administration for recruiting and appointing new volunteers and trustees
- Prepare interview and induction materials
- Keep recruitment and training resources up to date
- Review, promote and book training for volunteers and paid staff
- Provide support at training events or courses
- Provide administrative support for recruitment events
Correspondence, reports and other documents
- Word process letters, documents and reports and format as required
- Maintain statistics and collate and produce to a prescribed format
- Produce information from spreadsheets and databases
- Co-ordinate collection of data from the internal team to produce reports for external partners (e.g. projects)
Administration
- Use photocopier and other office machines, as appropriate
- Create and maintain filing systems in accordance with the charity's systems and procedures
- Answer the telephone and refer calls or take messages
- Send and respond to emails
- Provide administrative support to the supervisory team e.g. contact clients to make appointments, deal with cancelled appointments as we find out about them, pick up voicemail messages and emails, maintain shared calendars
- Maintain oversight of the Business Continuity Plan
Meetings
- Attend appropriate internal and external meetings as agreed with the line manager or supervisor
Project Coordination
- Monitor capacity of partners to take referrals using a data collection tool
- Produce a quarterly impact report and contribute to the creation of this report (including statistics and case studies)
- Input data into a project progress tracker quarterly
- Take notes in partnership meetings (can be remote) and circulate with partners after the meeting
Other duties and responsibilities
- Help to arrange events
- Abide by health and safety guidelines and share responsibility for own safety and that of colleagues
- Any other relevant administrative and support duties required to ensure the smooth running of the charity
- Ensure that work undertaken reflects and supports the Citizens Advice service’s equality and diversity strategy
- Attend relevant internal and external meetings as agreed with your line manager
- Take personal responsibility for your own actions and for sorting out issues or problems that arise
- Review and make recommendations for improvements to the service
Pay: £25,878.00-£26,455.00 per year
Work Location: In person
