It service desk engineer Work, Jobs in Kingston Upon Hull, Ery (with Salaries)

IT Service Desk Engineer
Wilkin Chapman Solicitor —Kingston upon Hull
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Travel
IT Service Desk Engineer
Wilkin Chapman Rollits —Kingston upon Hull
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Database Engineer (SQL / MySQL)
Giacom —Hessle
- £40,000 - £45,000 a year
- SQL
- Continuous improvement
- AI
- Annual leave
Quick apply
Senior Technical Support Engineer (Level 3)
Stonemere IT —Kingston upon Hull
- £34,000 - £40,000 a year
- Full-time
- Hybrid work
- Mentoring
- Training & development
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
IT Solutions Presales Engineer
HBP Group —Scunthorpe
- £43,000 - £48,000 a year
- Full-time
- Azure
- Customer service
- Presentation skills
Quick apply
Security Operations Engineer
Giacom —Hessle
- £35,000 - £45,000 a year
- Hybrid work
- Annual leave
Quick apply

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IT Service Desk Engineer
Wilkin Chapman Solicitor —Kingston upon Hull
2+ years of experience in a service desk or IT support role with a broad technical knowledge across various technologies and products.

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IT Service Desk Engineer

Wilkin Chapman Solicitor
Kingston upon Hull

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Technical troubleshooting
Desktop support
Operating systems
Incident management
Incident queue management
User account provisioning
Ticket management
Microsoft Office Suite
Network infrastructure
User account management
Service restoration
IT permissions management
Ticket management systems
Technical support incident logging
Network support
Customer support
IT incident logging
Fault diagnosis and repair
Communication skills
Active Directory
Identity & access management
VPN

Full job description

The vacancy

We are looking for an experienced IT Service Desk Engineer based in Hull, with regular travel to other office locations. Having access to personal transport is beneficial but not essential.

The successful candidate will act as the first point of contact for IT support whilst ensuring the effective operation of desktops, networks, and infrastructure, involving troubleshooting, diagnosing, and resolving problems either directly or coordinating with IT support teams, including managing supplier interactions.

You will be required to maintain ownership of incidents, acting as the key liaison between users and the IT department and providing timely updates with the appropriate priority and attention.

Key Responsibilities

Provide IT support via phone, email, and face-to-face.
Take ownership of technical issues and ensuring a logical resolution.
Log, categorise and prioritise incidents and faults in line with procedures and Service Level Agreements (SLAs).
Conduct diagnostics with end users to enable first-contact fault resolution.
Deliver desktop and server-based support when immediate resolution is not possible.
Perform administrative support tasks to meet operational objectives, including:

Setting up accounts and workstations for new team members
Managing IT assets and equipment assignments
Overseeing IT equipment moves
Reviewing reports and event logs
Documenting procedures

Diagnose and resolve issues to user satisfaction, either remotely or in person.
Continuously develop technical knowledge and skills to support first-time fault resolution.
Identify and escalate recurring issues or service risks to the appropriate service management teams.
Share knowledge and best practices with team members to enhance overall support efficiency.

About you

2+ years of experience in a service desk or IT support role with a broad technical knowledge across various technologies and products.
Strong troubleshooting, problem-solving and customer service skills.
Manage multiple tasks efficiently while maintaining a high level of customer service.
Excellent communication skills, with the ability to explain technical issues clearly.
Experience working within service level agreements (SLAs) and escalation procedures.
Adapt to evolving technologies and contribute to process improvements.

Technical Skills & Experience

Operating Systems: Proficiency in navigating, updating, and troubleshooting Microsoft Windows.
Network Fundamentals: Understanding basic connectivity (Wi-Fi, Ethernet, DNS, and IP addresses) and Virtual Private Networks (VPNs).
Hardware Troubleshooting: Diagnosing issues with laptops, desktops, monitors, and printers.
Microsoft Office 365: Word, Excel, Outlook, PowerPoint
Account Administration: Managing user access and permissions. This frequently involves navigating Active Directory (AD) or cloud-based identity providers.
Ticketing Systems: Logging, categorising, and prioritising support requests. Maintaining IT asset register.

This is a great opportunity for a proactive and solutions-driven IT professional to make an impact within a supportive and forward-thinking team.

The company

With a full-service offering and a diverse client base, Wilkin Chapman Rollits continues to grow, while maintaining our commitment to quality, innovation, and client-focused service.

We know that happy, motivated employees drive success, and a strong, forward-thinking culture benefits everyone. That’s why we provide the tools, support, and opportunities our people need to thrive.

With our combined roots stretching back over 300 years, we are the largest law firm operating out of Lincolnshire and Yorkshire, with six regional locations and a place in the Lawyer UK 200. We combine deep local and sector knowledge with the strength, resources, and reach to handle any challenge—offering the best of both a large firm and a trusted, client-focused partner.

We invest in your career, offering a great benefits package and a supportive, sociable working environment. You’ll be joining a community of like-minded professionals who value collaboration, innovation, and excellence across our locations in Grimsby, Lincoln, Louth, Hull, York and Beverley.

At Wilkin Chapman Rollits, we are committed to attracting and retaining individuals from all backgrounds. We believe diversity fosters a values-led culture, fuels our growth, and creates opportunities for our colleagues to develop and succeed. As a Disability Confident and Armed Forces Friendly employer, we are dedicated to an inclusive environment where everyone feels seen, heard, and supported.

Apply Now

Refine Your Search

it service desk engineer jobs in kingston upon hull, ery

IT Service Desk Engineer

IT Service Desk Engineer

Database Engineer (SQL / MySQL)

Senior Technical Support Engineer (Level 3)

IT Solutions Presales Engineer

Security Operations Engineer

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