Admissions & discharge Work, Jobs in Kingston Upon Thames, Eng (with Salaries)

Customer Care Advisor
Voo Veterinary Group —Fulham
- £25,500 - £30,000 a year
- Part-time
- Microsoft Word
- Front desk
- IT
- Annual leave
- Employee discount
Quick apply
Weekend Only ECC Customer Care Advisor
Voo Veterinary Group —Surbiton
- Weekends only
- Microsoft Word
- Hospital
- Front desk
- Annual leave
- Employee discount
Quick apply
International Office Specialist
The London Clinic —London
- £39,872 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Life insurance
13d
Recovery Worker - Hospital Liaison
Change Grow Live —Barnet
- £28,557.79 - £32,802.41 a year
- Weekend availability
- Hospital
- Communication skills
- Employee assistance programme
- Employee discount
Band 2 Patient Administrator
Royal Free London NHS Foundation Trust —London
- £30,142 a year
- Part-time
- Organisational skills
- Flexible schedule
14h
Clinical Practice Manager
SEON Vision —Kingston upon Thames
- £50,000 - £55,000 a year
- Full-time
- Project management
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
Ambulance Care Assistant – PMVA Patient Transport
Peoples Choice Transport Ltd —Peckham
- £12.71 an hour
- Part-time
- Customer service
- First Aid Certification
- Patient care
- Flexitime
Quick apply
14d
Senior Patient Administrator
Circle Health Group —Harrow
- Up to £27,401.60 a year
- Full-time
- Hospital
- Microsoft Office
- Administrative experience
- Employee discount
- Life insurance
Ambulance Care Assistant – FREC 3 Training
Peoples Choice Transport Ltd —Peckham
- £12.71 an hour
- Part-time
- Customer service
- First Aid Certification
- Patient care
- Flexitime
Quick apply
7d
Ward Clerk- Part time
Epsom and St Helier University Hospitals NHS Trust —Carshalton
- £30,630 - £32,346 a year
- Part-time
- Customer service
- Administrative experience
- IT
7h
Rapid Response Support Worker
Active Care Group —London
- £30,000 a year
- Overtime
- Driving
- Travel
- Mentoring
Quick apply
Healthcare Assistant- Sutton
Davita —Sutton
- Call to connect
- Communication skills
- Nursing
- Annual leave
- Employee assistance programme
14d
Ward Receptionist - SSSU Shalford & Max fac
Royal Surrey NHS Foundation Trust —Guildford
- £26,618 a year
- Weekend availability
14d
Community Forensic Team Leader
South London and Maudsley NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Full-time
- Management
3d
Care Home Administrator
Crystal Care Collection —Waltham Abbey
- £29,000 - £31,000 a year
- Full-time
- Hospitality
- Customer service
- IT
- Referral programme
2d
Foundation Pharmacist-ON CALL
The London Clinic —London
- Full-time
- Employee discount
Assertive Outreach Team Leader
Central and North West London NHS Foundation Trust —London
- £55,524 - £62,652 a year
- Weekend availability
- Care plans
7d
Registered Manager
Mayfield House Residential Care Home —Walton-on-Thames
- From £45,000 a year
- Full-time
- In-person
- Care plans
- Leadership
Quick apply
5d
Group Commercial & Care Development Manager - Proven Track record in Residential Care Home Sector
Haven Care Home Management —London
- £50,000 - £60,000 a year
- Full-time
- CRM software
- Management
- Data analysis skills
Quick apply
6d
Clinical Nurse Specialist (Homeless Intermediate Care Team)
University College London Hospitals NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Full-time
- Hospital
4d

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Customer Care Advisor

Voo Veterinary Group -
Fulham

Quick apply

Job details

Permanent | Part-time | Full-time
£25,500 - £30,000 a year

Benefits

Annual leave
Employee discount

Qualifications

Microsoft Word
Veterinary experience
Front desk
IT
NVQ
Communication skills

Full job description

Client Care Advisor (CCA) / Receptionist – Join the Voo Vets Family!

Location: Our South West London Sites

Hours: Full-time, 40 hours per week (Monday–Friday with 1:3 Saturdays), part time and flexible working also considered

Salary: £25,500 - £30,000 DOE

Be the heartbeat of our practice

Why this role matters….

At Voo Vets, our Customer Care Advisors don’t just work on reception – they shape how our clients feel about us.

You are the first smile a client sees, the calm and reassuring voice on the phone, and the person who helps both pets and owners feel confident they’re in safe hands. From the first enquiry to the moment a client leaves our practice, you play a vital role in delivering a warm, professional and consistent experience.

If you love people, thrive in a fast-paced environment, and take pride in delivering outstanding service every day, this role is for you.

The role at a glance

As a Customer Care Advisor, you’ll be responsible for supporting the smooth day-to-day running of the practice while delivering an exceptional client experience for every pet and owner.

From managing appointments and handling enquiries to processing payments and supporting the wider team, you are a key link between our clients and our clinical teams.

From the client’s perspective, you are the face of Voo Vets and their first point of contact.

Key responsibilities

The client experience

Ensure the reception area is clean, tidy, welcoming and professional at all times

Be visible, approachable and proactive in supporting clients

Build strong, trusting relationships that encourage long-term client loyalty

Maintain attractive and well-stocked retail and pet gift displays

Face-to-face client contact

Greet clients warmly and professionally on arrival

Book appointments, manage admissions and discharges efficiently

Communicate clearly with clients, building rapport and confidence

Anticipate, identify and resolve client concerns promptly and professionally

Provide attentive support to key clients

Telephone calls & digital communication

Answer phone calls and emails in a friendly, professional manner

Quickly understand client needs and take appropriate action

Take accurate, detailed messages and pass them to the correct team member

Follow up on missed or cancelled appointments in line with practice procedures

Manage delays sensitively by keeping clients informed and reassured

Service promotion & recommendations

Support the growth of the practice by welcoming new and second-opinion clients

Confidently discuss healthcare plans with new and existing clients

Offer guidance on retail products and services available

Manage repeat prescription requests in line with protocols, Administration & systems

Complete administrative and operational tasks during non-consulting times as directed

Use practice management systems accurately and efficiently

Attend and contribute to reception team meetings

Provide feedback on processes and protocols when requested

Support cover for annual leave within your clinic and across other Voo clinics where required

Key Performance Indicators Client satisfaction and feedback

Appointment utilisation and follow-ups

Accuracy of bookings, messages and records

Contribution to team efficiency and collaboration

What we’re looking for

Essential

At least 1 year’s experience in a customer-facing role (e.g. hospitality, retail, medical or similar)

Excellent communication skills – confident, empathetic and professional

Comfortable discussing services, plans and recommendations with clients Strong

IT skills with good attention to detail

Ability to multitask and stay organised in a busy environment

A proactive, positive, “can-do” attitude

Ability to take initiative and work autonomously

Preferred

Experience in a veterinary, medical or healthcare setting

NVQ Level 4 in Customer Service

Progression

This role offers a clear pathway into the Customer Service Manager (CSM) pathway, with opportunities for development and progression within Voo Vets.

If Voo is the company for you, we would love to hear from you

Apply now and become part of the Voo Vets family!

Pay: £25,500.00-£30,000.00 per year

Benefits:

Employee discount

Work Location: In person

Quick apply

Refine Your Search

admissions & discharge jobs in kingston upon thames, eng

Customer Care Advisor

Weekend Only ECC Customer Care Advisor

International Office Specialist

Recovery Worker - Hospital Liaison

Band 2 Patient Administrator

Clinical Practice Manager

Ambulance Care Assistant – PMVA Patient Transport

Senior Patient Administrator

Ambulance Care Assistant – FREC 3 Training

Ward Clerk- Part time

Rapid Response Support Worker

Healthcare Assistant- Sutton

Ward Receptionist - SSSU Shalford & Max fac

Community Forensic Team Leader

Care Home Administrator

Foundation Pharmacist-ON CALL

Assertive Outreach Team Leader

Registered Manager

Group Commercial & Care Development Manager - Proven Track record in Residential Care Home Sector

Clinical Nurse Specialist (Homeless Intermediate Care Team)

I want to receive the latest job alerts for admissions & discharge in kingston upon thames, eng

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