End user support engineer i Work, Jobs in Knutsford, Chs (with Salaries)

End User Support Engineer I
Arch Capital Group Ltd. —Manchester
- Full-time
- Windows
- Bachelor's degree
- No degree
IT & Maintenance Support Administrator
FAIRMONT —Knutsford
- Full-time
- Hotel
- In-person
- Resort
Quick apply
9d
End User Compute Engineer
Crown Prosecution Service —Manchester
- £35,935 - £39,885 a year
- Full-time
8d
Software Engineer
PortSwigger —Knutsford
- Full-time
- AI
Quick apply
IT Support Engineer I, IT Services
Amazon UK Services Ltd. —Manchester
- Full-time
- Computer Science
- English
- Analysis skills
IT Support Engineer
GWA Group —Warrington
- Full-time
- Continuous improvement
- Computer networking
- SharePoint
Product Support Engineer
Amadeus IT Group —Manchester Airport
- 12 hour shift
- ERP systems
1st Line Support Engineer
Humnize —Stockport
- £26,000 - £28,000 a year
- Communication skills
Application Integration Engineer
Custodia Technology Limited —Knutsford
- £45,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Analysis skills
- Scripting
- Free parking
- Work from home
Quick apply
Senior Infrastructure Engineer
Barclays —Knutsford
- DevOps
- Mentoring
- Scripting
8d
Associate CRXO Engineer Apprentice
CRXO —Birchwood
- £27,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Computer literacy
- Engineering
Quick apply
EUC Engineer
CGI —Manchester
- Full-time
- Continuous improvement
- Communication skills
Quick apply
Mainframe Systems Programmer (IMS)
Barclays —Knutsford
- Scripting
Internal IT Technician
Datel —Warrington
- Communication skills
Software Developer Engineer in Test
Royal London —Alderley Edge
- Databases
- Mentoring
- Agile
- Annual leave
14d
Lead UI Developer
Barclays —Knutsford
12d
Cloud IAM Support Engineer
Capgemini —Manchester
- Hybrid work
Software Engineer
Convosoft Ltd —Manchester
- £35,000 - £45,000 a year
- Full-time
- Java
- SQL
- Analysis skills
Quick apply
Junior IT Service Desk Representative (Apprentice)
Primary Goal —Chester
- £23,000 - £25,000 a year
- Full-time
- Computer Science
- Data entry
- Communication skills
Quick apply
On-Prem IAM Support Engineer
Capgemini Sogeti —Manchester
- Hybrid work

I want to receive the latest job alerts for end user support engineer i in knutsford, chs

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

End User Support Engineer I

Arch Capital Group Ltd. -
Manchester

Apply Now

Job details

Full-time

Qualifications

Technical troubleshooting
Desktop support
TCP
Incident queue management
Ticket management
Windows
Bachelor's degree
Remote access software
Technical support incident logging
Mobile device management
Organisational skills
ServiceNow
IP networking
Customer support
VMWare
Customer interaction
IT incident logging
Root cause analysis
Communication skills
Microsoft Azure
Active Directory
Intune
Mobile devices
Information Technology

Full job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

JOB SUMMARY

End User Support will provide comprehensive support covering deskside, mobile phones & Laptops, telephony, AV and more. The role demands excellent problem-solving skills, clear communication, and the ability to operate within established processes and procedures.

Office attendance – 5 days per week

Essential RESPONSIBILITIES and ACCOUNTABILITIES

Responsible for work assigned from a problem or incident management queue to final resolution; may also receive escalations from end user support staff
Identify, solve, and prevent the reoccurrence of technical problems affecting the Windows desktop OS, the applications installed on them, mobile end points, and voice services
Review and investigate all IT-related problems to determine cause and most appropriate solution and provide information and explanation to end users on problem resolution
Keep end user updated on the status of open trouble tickets and escalate more complex problems to EUS Support II engineers or other support teams
Continually update problem tickets including call notes with status and categorization changes
Responsible for the administration of the following end user support functions:
Physical and virtual desktop environments (Citrix preferred)
Telephone systems (RingCentral preferred)
Remote desktop access
Mobile end points (IOS environment)
Incident management / Understanding of SLAs
IT Equipment moves and setups within the business (Desk moves, office setups and decommissions)
Windows 11
Active Directory (Basic knowledge & Awareness)
Group Policy (Basic knowledge & Awareness)
Solid understanding of networking concepts and services such as DNS, DHCP in a TCP/IP environment

Asset and license tracking (via CMDB)
Assist with conference room meetings including supporting Microsoft Teams and similar video conferencing tools
JOB SPECIFICATIONS Knowledge & Skills:1. A good understanding of assigned technology platforms including Citrix, VMware, V-Sphere, Microsoft Windows, Active Directory/Azure, Intune, Office products, installed application software and management utilities, desktop and laptop.2. Excellent organizational skills. Ability to manage time well in a fast-paced environment, prioritizing incidents & tasks frequently.3. Good understanding of mobile device management technologies and industry accepted security policies.4. Solid interpersonal and communication skills to deal effectively with all kinds of internal customers and external vendors.5. Effective Customer service skills.6. Excellent problem solving, diagnosing and troubleshooting skills.7. Solid ITSM experience utilizing ServiceNow or similar tool. Education & Experience:Bachelor’s degree in information technology or a related field preferred; equivalent technical experience considered.5+ years of experience in End User SupportExperience in supporting VIPs and providing white glove IT services is required.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

14101 Arch Europe Insurance Services Ltd

Apply Now

Refine Your Search

end user support engineer i jobs in knutsford, chs

End User Support Engineer I

IT & Maintenance Support Administrator

End User Compute Engineer

Software Engineer

IT Support Engineer I, IT Services

IT Support Engineer

Product Support Engineer

1st Line Support Engineer

Application Integration Engineer

Senior Infrastructure Engineer

Associate CRXO Engineer Apprentice

EUC Engineer

Mainframe Systems Programmer (IMS)

Internal IT Technician

Software Developer Engineer in Test

Lead UI Developer

Cloud IAM Support Engineer

Software Engineer

Junior IT Service Desk Representative (Apprentice)

On-Prem IAM Support Engineer

I want to receive the latest job alerts for end user support engineer i in knutsford, chs

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected