Reservations & guest experience manager Work, Jobs in Ladybank, Fif (with Salaries)

Reservations Agent - Concierge Team
Hogs Haven Golf Club —St. Andrews
- From £29,500 a year
- Full-time
- CRM software
- Hospitality
- English
- Free parking
- Work from home
Quick apply
8d
Reservations Consultant UK
The Balmoral —Edinburgh
- £33,040 a year
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
14d
Hotel Assistant Manager
Grampian Hotel —Perth
- £25,420.00 - £38,223.42 a year
- Full-time
- Hotel
- Supervising experience
- In-person
- Free parking
Quick apply
11d
Reservations Co-ordinator
The Bruntsfield Hotel —Edinburgh
- £12.71 an hour
- Full-time
- Hotel
- Travel
- Organisational skills
- Employee discount
Reception Manager
Hilton Edinburgh Carlton —Edinburgh
- Weekend availability
- Hotel
- Front desk
- Leadership
- Free parking
- Employee assistance programme
Quick apply
1d
Receptionist - Part Time / 20 Hours per Week
Mercure Perth —Perth
- Part-time
- Bar
- Computer literacy
- Hotel
- Free parking
- Employee assistance programme
Quick apply
8d
Experience Intern
Glenmorangie —Edinburgh
- Temporary
8d
Assistant Restaurant Manager
Hawksmoor Edinburgh —Edinburgh
- Up to £21.40 an hour
- Full-time
- Recruiting
- Training & development
- Guest services
- Referral programme
Quick apply
Events Executive
Delta Hotels by Marriott Edinburgh —Edinburgh
- £13.54 an hour
- Full-time
- Customer service
- Hotel
- Contracts
- Employee assistance programme
- Employee discount
Quick apply
4h
Assistant Night Manager
AccorHotel —Edinburgh
- Night shift
- Hotel
- Life insurance
Quick apply
13d
Receptionist
The Bruntsfield Hotel —Edinburgh
- £12.71 an hour
- 8 hour shift
- Hotel
- Travel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
13d
Food & Beverage Assistant
100 Princes Street —Edinburgh
- £13.61 an hour
- 8 hour shift
- Customer service
- Hotel
- Cleaning
- Employee assistance programme
- Referral programme
Quick apply
Accountants Assistant - Hospitality
Virgin Hotels —Edinburgh
- Full-time
- Hotel
- Analysis skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply
9d

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reservations & guest experience manager jobs near ladybank, fif

Reservations Agent - Concierge Team

Hogs Haven Golf Club
St. Andrews

Quick apply

Job details

Permanent | Full-time | Part-time upon request
From £29,500 a year
8 days ago

Benefits

Free parking
Company pension
Work from home
Company events
Life insurance
On-site parking

Qualifications

CRM software
Hospitality
Guest relations
Client engagement
Stakeholder liaison
Arranging restaurant reservations
Internal department liaison
English
Accommodation booking
Front desk
Tailor-made holiday planning

Full job description

CLUB CONCIERGE

Location: Hogs Haven Golf Club, St Andrews, Fife KY16 8FR

Employment Type: Full-Time, Permanent

Reports to: Concierge Manager

Salary: Competitive (DOE) + Performance Bonus

THE ENVIRONMENT

Hogs Haven Golf Club is an extraordinary new private members’ golf club nestled in the hills overlooking the ancient city of St Andrews.Intent on offering unrivalled personal experiences, world-class golf, exceptional accommodation, elevated F&B and spa and a welcoming home-from-home from which to explore the stunning golf courses, sightseeing and hospitality in the surrounding East Neuk of Fife and beyond.

THE ROLE

Our Club Concierge staff work within the reservations team. Engaging with club members, building trust and rapport in advance of their visits to create bespoke experiences that include golf, accommodation, transfers, dining and spa reservations plus offsite activities and sightseeing.

In the season, they will work closely with all onsite teams, between the administrative hub and the main front desk, to deliver seamless guest experiences at the highest service levels. Greeting our members as they arrive onsite, the Concierge Services team will be the central port of call for orientation and member enquiries during their stay.

COMPENSATION & BENEFITS

- Competitive Salary: Remuneration DOE & performance bonuses

- Health & Lifestyle: Life Insurance, Company Pension

- Perks: Staff uniform, meals on duty, free on-site parking, and a generous holiday allowance.

- Culture: Continual training, team gatherings and end-of-year recognition party.

KEY RESPONSIBILITIES

Bespoke Itinerary Curation: Design, cost and confirm custom itineraries including accommodation, golf, spa treatments, private dining, and local East Neuk sightseeing.

Seamless Coordination: Book and manage all logistics, including transfers, tee times, caddies and restaurant reservations, liaising closely with our Transport and Hospitality teams plus offsite suppliers.

Member Liaison: Act as the primary member contact, greeting members onsite at check-in/out and providing proactive phone or email outreach in and out of the golf season to anticipate and exceed their expectations.

Personalised Service: Maintain detailed member profiles to assist ultra-attentive personalisation of stays and acknowledgement of special occasions

Operational Excellence: Manage internal communication systems to provide real-time updates across departments and ensure all privacy protocols and operational procedures are strictly upheld.

WORK SCHEDULE

In-Season (May – Oct):

Shift-based - 5 days Mon - Sun.

Off-Season (Nov – April): Office-based with some work from home flexibility - 5 days Mon - Sun

THE IDEAL CANDIDATE

We are looking for a welcoming and adaptable team player who possesses the ‘service gene’, acts with professionalism and a genuine sense of fun and is keen to deliver within this ultra high-end environment.

Experience: Previous experience in a similar high-end concierge, tour coordination or hospitality role is preferred.

Communication: Fluent English with exceptional written and verbal skills.

Technical Savvy: Proficient in MS365; ability to quickly master CRM and Resort Management applications.

Problem Solving: Highly organised with the ability to remain calm and diplomatic when handling last-minute changes.

Discretion: Proven ability to build trusting relationships while maintaining strict member confidentiality.

Apply with your CV and a covering letter to [email protected]

Pay: From £29,500.00 per year

Benefits:

Company events
Company pension
Free parking
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

reservations & guest experience manager jobs in ladybank, fif

Reservations Agent - Concierge Team

Reservations Consultant UK

Hotel Assistant Manager

Reservations Co-ordinator

Reception Manager

Receptionist - Part Time / 20 Hours per Week

Experience Intern

Assistant Restaurant Manager

Events Executive

Assistant Night Manager

Receptionist

Food & Beverage Assistant

Accountants Assistant - Hospitality

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