Department volunteer Work, Jobs in Lambeth (with Salaries)

Visitor Engagement Assistant - fixed term contract
Mitie —London
- Communication skills
11d
Luggage Porter
Millennium Hotel and Resorts UK —London
- £26,000 - £26,500 a year
- Full-time
- Bar
- Hotel
- Guest services
- Annual leave
- Employee discount
Quick apply
9d
In Room Dining Server (Full-Time)
Pan Pacific London —London
- Full-time
- Hotel
- Cleaning
- Annual leave
- Employee assistance programme
Quick apply
2d
Facilities Assistant
NSPCC —London
- Microsoft Word
- Front desk
- Annual leave
- Employee assistance programme
11d
Evening Animal Carer (Part-time)
The Mayhew Animal Home —North West London
- £19,205.16 - £27,427.40 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Writing skills
12d
Urban Outfitters Assistant Garment Technologist
Urban Outfitters —London
- Full-time
- Quality control
- In-person
- Communication skills
- Employee discount
- Gym membership
Retail Sunday Assistant
Cancer Research UK —East Sheen
- £13.08 an hour
- Part-time
- Customer service
- Employee discount
6d
Stockroom Controller - Sales advisor
ME&EM —Battersea
- From £13.85 an hour
- Full-time
- Customer service
- Merchandising
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Public Area Attendant
Millennium Hotel and Resorts UK —London
- Bar
- Hotel
- Cleaning
- Annual leave
- Employee discount
Quick apply
Customer Service
Wildkind —London
- £20,000 - £40,000 a year
- Full-time
- CRM software
- Computer literacy
- Data entry
- Annual leave
- Employee discount
Quick apply
Room Attendant
Frasers Hospitality —London
- £13.42 an hour
- Night shift
- Customer service
- Hotel
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Anthropologie Buying Admin Assistant
Anthropologie —London
- Full-time
- Organisational skills
- In-person
- Communication skills
- Employee discount
- Gym membership
Urban Outfitters Assistant Merchandiser
Urban Outfitters —London
- Full-time
- Merchandising
- Team management
- In-person
- Employee discount
- Gym membership
Exhibition Workshop and Display Technician
Imperial War Museums —London
- £29,000 a year
- Hand tools
- Annual leave
- Employee assistance programme
Reservations Agent
Millennium Hotel and Resorts UK —London
- £27,248 a year
- Bar
- Hotel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Receptionist
Millennium Hotel and Resorts UK —London
- £27,000 - £27,063 a year
- Full-time
- Bar
- Hotel
- Front desk
- Annual leave
- Employee discount
Quick apply
Casual Forest Keeper Ranger
The City Of London —London
- £19.34 an hour
- Communication skills
- Annual leave
13d
Security Officer
Pan Pacific London —London
- Full-time
- Hotel
- Annual leave
- Employee assistance programme
Quick apply
Retail Stockroom Volunteer 1 (Penge)
Barnardo's —London
- Call to connect
- Cleaning
- Store discount
- Employee discount
Administrator Opportunity Description as a Volunteer
London Advice Centre —London
- Inventory control
- Word processing
- Writing skills

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Visitor Engagement Assistant - fixed term contract

Mitie -
London

Apply Now

Job details

Fixed term contract
11 days ago

Qualifications

Guest relations
Venue crowd management
Customer interaction
Front-of-house security duties
Communication skills

Full job description

Fixed term contract: 5th October 2026 - 4th January 2027

Hours per week: 41

Weekend working is essential to the job role.

About the role

The purpose of the role is to welcome visitors to the galleries, helping them to enjoy their experience of and make the most of the museum on their visit. Our Visitor Engagement Assistants are passionate about delivering exceptional customer service and engage people with some of the world's most innovative and memorable art experience.

About our team

The Visitor Experience team is part of the Audiences division, which works to drive reach, revenue and reputation for the museum - growing and diversifying audiences; generating income to support the museum's work, positioning the brand, and creating inspiring and engaging experiences for everyone who visits. We put visitors at the heart of what we do and strive to create an experience where everyone who visits can fully engage with the art, feels that the museum is a place for them , encounters inspiring and knowledgeable staff, and are further inspired to participate, join, support and donate.

What you will do

Engage our visitors

Provide a consistently excellent and engaging experience, ensuring visitors always have a safe and enjoyable visit and demonstrating an empathetic understanding of visitor's needs.
Greet all visitors in an approachable, welcoming, and professional manner.
Be present in the galleries as the public face of the museum and look for opportunities to actively engage visitors, enabling them to get the most out of their visit.
Maintain high presentation standards in the gallery areas within which you are working, calling on cleaning support, or Duty Management when required.
Meet and greet visitors when working in welcome posts - scanning tickets, offering direction and advice about how best to enjoy their visit.
Support the family welcome programme through delivery and distribution of materials, activities, talks and facilitation across the galleries and learning spaces*.
Build specialist visitor-based knowledge of the museums Collections and Displays, communicating this effectively to a diverse range of audiences
Upsell the benefits of the museums Membership and promote donations and audio-guides as appropriate within the gallery.
Promote the daily events, ticketing, catering, and retail operations within the gallery when appropriate.
Keep up to date with current exhibitions, collections information, daily events in the galleries and general tourist information.
Support the Volunteer host and guide roles - providing expert service support when needed
Act as the first point of contact for visitor queries and feedback, taking appropriate action to resolve or escalate as appropriate
Promote donations when appropriate, and check that donation points are working when patrolling an area

Keep our visitors safe

Manage the flow of visitors across the site, working with colleagues and managers to minimise queues and ensure a safe and enjoyable experience.
Support, implement and explain gallery rules and regulations as and when required.
Assist in the actions taken during major incidents and emergencies.
Assist in the clearing of the galleries at closing times and during any evacuation procedure.
Work to the museum Health and Safety Policy, procedures, and protocols at all times.
Pro-actively identify and report any safety and safeguarding concerns to your Line Manager.
Report any accidents and incidents in accordance with the museums procedures and accident reporting policy.
Complete any security and safety checks in the galleries as and when required, including weekly and periodic Art Checks.
Provide invigilation cover across the galleries, safeguarding the collection displays from accidental or intentional damage.
Complete routine patrols within the galleries as part of a changing daily rota.

Look after our collection

Be aware of display items that need special care (i.e. vulnerable exhibits, exhibits with restricted access) and communicate and share this with visitors.
Proactively identify and report any incidents relating to artwork security and building presentation as they arise using radios for communication as necessary and following agreed procedures for their resolution.
Carry out any other duties as directed by the Head of Visitor Experience, Senior Visitor Engagement and Operations Manager, Duty Manager or Visitor Engagement and Operations Managers.
Complete daily Art Checks of the museums collection.

What you will bring to the team

Passionate about offering outstanding customer care and visitor engagement in a busy gallery environment.
Excellent communication and interpersonal skills. Demonstrating the ability to talk to a wide range of people, engaging with them about the museums exhibitions and activities.
Confident working in a fast-paced, busy visitor environment, dealing with rapidly changing exhibition programmes and large numbers of people.
A strong team player with the ability to build good working relationships with team colleagues and those in other departments to ensure the best possible customer care is delivered.
Able to work independently using own initiative showing a proactive, positive, and flexible approach to work.
Ability to work under pressure, using own initiative to identify problems and find solutions.
An understanding of the principles of equality and diversity in relation to visitors' needs and an inclusive and welcoming approach to all visitors.

Apply Now

Refine Your Search

department volunteer jobs in lambeth

Visitor Engagement Assistant - fixed term contract

Luggage Porter

In Room Dining Server (Full-Time)

Facilities Assistant

Evening Animal Carer (Part-time)

Urban Outfitters Assistant Garment Technologist

Retail Sunday Assistant

Stockroom Controller - Sales advisor

Public Area Attendant

Customer Service

Room Attendant

Anthropologie Buying Admin Assistant

Urban Outfitters Assistant Merchandiser

Exhibition Workshop and Display Technician

Reservations Agent

Receptionist

Casual Forest Keeper Ranger

Security Officer

Retail Stockroom Volunteer 1 (Penge)

Administrator Opportunity Description as a Volunteer

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