It support Work, Jobs in Lancaster (with Salaries)

Service Desk Analyst
Lancaster University —Lancaster
- £26,707 - £30,378 a year
- Full-time
- Remote
3d
ICT Support Analyst
Lancashire County Council —Preston
- £25,949 - £25,989 a year
- Full-time
- Hybrid work
- Communication skills
1d
IT Support Engineer (1st Line)
Forbes Solicitors —Preston
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
IT Systems & Support Specialist
Axiom Technologies —Ulverston
- Full-time
- Customer service
- Communication skills
IT Support Analyst
Birchall Blackburn Law —Preston
- Full-time
- Management
- Travel
- Conflict management
Frontline Support Agent
Fuuse Limited —Lancaster
- £14.50 an hour
- Full-time
- Hybrid work
- Computer skills
- Free parking
- Work from home
Quick apply
3d
IT Desktop Support
Axiom Technologies —Clitheroe
- Part-time
- Computer Science
- Maintenance
- Bachelor's degree
- Flexible schedule
IT Support Technician Apprentice
QA Apprenticeships —Blackpool
- £16,640 - £26,437 a year
- Full-time
- Computer literacy
- Hotel
- Continuous improvement
2d
EUN IT Digital Solutions Apprentice
Sika —Preston
- Full-time
- Travel
- SharePoint
- Training & development
1d
Specialist Digital Simulation Technician
University of Cumbria —Lancaster
- £31,236 - £37,694 a year
- Full-time
- Hybrid work
- University
2d
IT Hardware Technician – Disassembly
1st Technologies Ltd —Preston
- From £12.71 an hour
- Full-time
- Schematics
- Maintenance
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
8d
Technical Support Engineer
Telana —Preston
- Travel
- SharePoint
- Communication skills
- Employee assistance programme
School Applications Officer
Lancashire County Council —Preston
- £40,777 - £46,142 a year
- Full-time
- Communication skills
- School
13d
Technical Support Officer (Service Support)
Lancashire County Council —Preston
- £32,061 - £36,363 a year
- Full-time
- Budgeting
- Annual leave
- Employee assistance programme
10d
Technical Illustrator (GB), Support II
Zebra Technologies —Preston
- Full-time
- Analysis skills
- Quality control
- Data entry
- Annual leave
- Employee assistance programme
Network Administrator
Lancashire and South Cumbria NHS Foundation Trust —Blackpool
- £25,760 - £27,476 a year
- Part-time
6d
Training Supervisor
Citrus-Lime —Ulverston
- From £36,000 a year
- Full-time
- Team management
- Travel
- Mentoring
Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Travel
- Communication skills
- Employee assistance programme
Senior IT Engineer
FluidOne —Chorley
- Weekend availability
- Travel
- Communication skills
- Employee assistance programme
6d
Mobile Network Administrator
Lancashire and South Cumbria NHS Foundation Trust —Leyland
- £25,760 - £27,476 a year
- Full-time
- Front desk
- Typing
10h

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Service Desk Analyst

Lancaster University -
Lancaster

Apply Now

Job details

Full-time | Fixed term contract
£26,707 - £30,378 a year
3 days ago

Qualifications

Live chat
Technical troubleshooting
Inbound customer enquiry call handling
Incident management
Incident queue management
Computer hardware
Post-secondary education experience
Customer interaction
Help desk

Full job description

Lancaster University is an established thriving UK university with a world-class reputation for excellence in research, teaching and engagement. Lancaster is consistently ranked in the top universities in all three major UK league tables and continues to build a growing reputation both nationally and internationally. Our Lancaster University values believe in respecting each other by being open and fair and promoting diversity, we build strong communities by working effectively together in a supportive way and we create positive change by being ambitious in our learning, expertise and action.

Join our dynamic frontline IT support team as a Service Desk Analyst, providing exceptional support to students and staff. You’ll be the first point of contact for technical queries, delivering solutions via phone, chat, face-to-face interactions, and our help centre system. This is a full time, fixed term role for 6 months, with some flexibility to work some of your time remotely, but it is primarily a campus-based role.

Responsibilities include troubleshooting IT incidents, managing service requests, and ensuring continuous service improvement with a strong focus on customer service excellence. You will work with a diverse range of customers, technologies and devices, with responsibility for triaging incoming inquiries and work to provide a first-time fix for straightforward incidents and requests, while referring more complex issues to other support teams across the IT Service.

Required experience, skills & abilities:
In depth experience of working with Microsoft applications as well as PC and Mac hardware and software. (Essential)
Experience of providing excellent customer service whilst working in a customer service environment. (Essential)
Logical and systematic problem solving skills. (Essential)
Ability to communicate effectively and appropriately with people at all levels of seniority and technical ability. (Essential)
Ability to work in a team towards clearly defined aims and objectives. (Essential)
Ability to plan ahead, manage tasks, prioritise workloads and meet competing deadlines. (Essential)
Experience of ISS Service Desk systems & processes (Desirable)
Experience of working in an IT or AV service environment. (Desirable)
Experience of working within an academic environment. (Desirable)
Microsoft Office Specialist certification. (Desirable)

For Internal University staff a secondment opportunity maybe considered for this role. Please ensure you have agreement from your current line manager before you apply for the opportunity.

If interested, apply now and submit your CV alongside a coversheet, up to a maximum of three A4 pages.

The University strives to be diverse and inclusive, a place where we can all be ourselves. We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff.

Apply Now

Refine Your Search

it support jobs in lancaster

Service Desk Analyst

ICT Support Analyst

IT Support Engineer (1st Line)

IT Systems & Support Specialist

IT Support Analyst

Frontline Support Agent

IT Desktop Support

IT Support Technician Apprentice

EUN IT Digital Solutions Apprentice

Specialist Digital Simulation Technician

IT Hardware Technician – Disassembly

Technical Support Engineer

School Applications Officer

Technical Support Officer (Service Support)

Technical Illustrator (GB), Support II

Network Administrator

Training Supervisor

Service Desk Analyst (2nd Line)

Senior IT Engineer

Mobile Network Administrator

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