Telephone operator Work, Jobs in Lapford, Dev (with Salaries)

Telephone Operator
TOWERTQ12 TAXIS LTD —Newton Abbot
- From £12.71 an hour
- Part-time
- Computer literacy
- Analysis skills
- Data entry
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4d

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Telephone Operator
TOWERTQ12 TAXIS LTD —Newton Abbot
You'll be the first point of contact for our customers, taking bookings by phone and dispatching drivers using our iCabbi booking system.
From £12.71 an hour
Quick apply
4d

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Telephone Operator

TOWERTQ12 TAXIS LTD
Newton Abbot

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Job details

Part-time | Full-time
From £12.71 an hour
4 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Logistics
Dispatching
Analysis skills
Appointment booking and call handling
Data entry
Customer support
Customer interaction
Incident log maintenance
Transport scheduling
Dispatch experience

Full job description

You'll be the first point of contact for our customers, taking bookings by phone and dispatching drivers using our iCabbi booking system. You'll work closely with our driver fleet to keep jobs moving smoothly and make sure customers get where they need to be, on time.

Key Responsibilities

Answer incoming calls and take accurate bookings (pickup/drop-off details, times, special requirements)
Enter and manage bookings using the iCabbi dispatch platform
Allocate jobs to available drivers and monitor job progress in real time
Handle account and pre-booked jobs, including school runs and airport transfers
Deal with customer queries, amendments and cancellations professionally
Communicate with drivers via the iCabbi driver app/radio to resolve delays or issues
Keep accurate records of bookings, fares and any incidents
Support with general office and admin tasks during quieter periods

What We're Looking For

Previous experience as a taxi controller/dispatcher preferred, but full training on iCabbi will be given
Comfortable using booking/dispatch software and multitasking across multiple screens
Clear, confident telephone manner
Calm under pressure, especially during busy periods (weekends, school runs, events)
Good local knowledge of Newton Abbot, Torquay and surrounding areas an advantage
Reliable, punctual, and able to work as part of a small team
Basic computer literacy

Shifts

Weekdays: 16:00 – 00:00
Friday & Saturday: later finish, approx. 02:00 – 03:00

Pay: From £12.71 per hour

Ability to commute/relocate:

Newton Abbot TQ12 1TQ: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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