It service desk Work, Jobs in Ledbury, Hef (with Salaries)

2nd Line Support Engineer
QinetiQ —Malvern
- £44,550 - £49,500 a year
- Full-time
- Employee discount
Service Desk Analyst
Hazlewoods —Cheltenham
- £27,000 - £35,000 a year
- Full-time
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
IT Helpdesk Support Apprentice
QA Apprenticeships —Hereford
- £17,000 - £19,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
Internal IT Specialist
Avantis Education Inc —Gloucester
- £34,000 - £36,000 a year
- Full-time
- Microsoft Word
- Azure
- SharePoint
- Free parking
- Health & wellbeing programme
Quick apply
8d
Service Desk Analyst
Leidos —Leominster
- £29,500 - £34,700 a year
- Full-time
- Travel
- Organisational skills
- Annual leave
- Work from home
8d
Network and Security Engineer
Igne Group Ltd —Ross-on-Wye
- £45,000 - £50,000 a year
- Full-time
- Time management
- Annual leave
IT Support Manager
ProCook —Haresfield
- £40,000 - £50,000 a year
- Full-time
- Travel
- POS
- Communication skills
- Free parking
- Annual leave
Quick apply
5d
2nd Line Support Engineer
Surftech IT —Stourport-on-Severn
- £28,000 - £32,000 a year
- Full-time
- Azure
- Continuous improvement
- SharePoint
Quick apply
12d
Service Desk Analyst
PentenAmio UK —Tewkesbury
- £31,000 - £33,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- SharePoint
- Free parking
- Life insurance
Quick apply
Technical Support Engineer Level II/III – Technology Services (Gloucester)
Neilson Financial Services —Gloucester
- Hybrid work
- Continuous improvement
- SharePoint
- Financial services
- Employee assistance programme
- Employee discount
Quick apply
Technical Support Engineer
Safran —Gloucester
- Weekend availability
- CRM software
- English
- Communication skills
Service Controls Lead
PentenAmio UK —Tewkesbury
- £40,000 - £50,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- In-person
- Free parking
- Life insurance
Quick apply
1h
IT Implementation Manager
HCR —Worcester
- PMP
- Communication skills
- Annual leave
- Gym membership
7d
IT Infrastructure & Communications Specialist
AFH Financial Group —Bromsgrove
- Full-time
- Hybrid work
- Azure
- Employee discount
13d
Release and Configuration Technician
Open GI —Worcester
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
Technical Service Manager
Spire Technology Group Limited —Worcester
- £45,000 - £55,000 a year
- CRM software
- Azure
- Continuous improvement
- Free parking
Quick apply
IT Service Operations Engineer
PentenAmio UK —Tewkesbury
- £45,000 - £65,000 a year
- Full-time
- Continuous improvement
- Scripting
- Communication skills
- Free parking
- Life insurance
Quick apply
Associate Service Delivery & Release Manager
Finova —Cheltenham
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Annual leave
- Employee assistance programme
6d

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IT & Cyber Support Trainee (Degree Apprenticeship)
Assure Technical —Malvern
Technical project management: 3 years (required). Internal Operations, Security & Research*. *Workplace Perks:* Healthcare cash-back scheme (day-to-day…
£18,000 - £23,000 a year
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12d
Service Desk Analyst
Hazlewoods —Cheltenham
Full UK driving licence and access to a vehicle (essential for multi-site support). Minimum 2 years’ experience in IT support, ideally within a service desk/…
£27,000 - £35,000 a year

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it service desk jobs near ledbury, hef

2nd Line Support Engineer

QinetiQ -
Malvern

Apply Now

Job details

Permanent | Full-time
£44,550 - £49,500 a year

Benefits

Private dental insurance
Company pension
Private medical insurance
Employee discount

Qualifications

TCP
System administration
Systems administration experience
Stakeholder collaboration
IT service management
Technical writing
IP networking
Help desk

Full job description

Job Title:
2nd Line Support Engineer

Location:
Malvern, England, United Kingdom

Role Type:
Permanent – Full Time

Package: £44,550-£49,500 (salary dependent on experience) + Benefits

Role ID: SF20414

Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a 2nd Line Support Engineer at our customers Hereford site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.

The Role
As an L2 Support Engineer, you'll play a key role in delivering high-quality 2nd line support across a diverse range of IT systems, infrastructure, applications and services. This is a rare opportunity to join a newly formed team supporting a major Ministry of Defence programme as QinetiQ embarks on an exciting new five-year contract.

Day-to-day, you'll provide technical support, incident resolution, system maintenance and change implementation while working closely with customers, vendors and internal engineering teams. You'll help maintain the availability, security and performance of critical systems operating within a highly secure environment.

Your responsibilities will include:
Resolving incidents and service requests across a broad range of IT services and technologies
Supporting system administration, maintenance, patching and configuration activities
Working closely with customers, third-party suppliers and internal support teams to ensure timely issue resolution
Implementing technical changes in accordance with established change management processes
Producing accurate technical documentation, reports and operational procedures
Willingness to be part of the outside hours rota

Essential experience of the 2nd Line Support Engineer:
At least 3 years' experience in an IT Support, Infrastructure Support or 2nd Line Support role
Experience administering and troubleshooting Windows and/or Linux environments
Strong understanding of networking fundamentals including TCP/IP, DNS, routing, switching and firewalls
Experience patching, maintaining and supporting enterprise systems and infrastructure
Experience using ITSM and Service Desk tools within an ITIL-aligned environment
Understanding of cloud computing concepts and modern IT operational practices

Essential qualifications for the 2nd Line Support Engineer:
Current DV (Developed Vetting) clearance
Minimum of 3 years' professional IT support experience
Experience working within highly secure or restricted environments

We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.

This role is 37 hours per week based at our customers Hereford site 5-days per week.

Please note that all applicants for this role must be willing to go through DV Clearance.

UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (www.gov.uk)

Our Recruitment Process:
At QinetiQ we are committed to building an inclusive, accessible and welcoming workplace where everyone feels valued and supported. We believe that a diverse mix of backgrounds, perspectives and experiences drives innovation and leads to better outcomes for our people, customers and communities. We encourage applications from all candidates and are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the recruitment process, please let us know by emailing [email protected] . One of our recruitment team will contact you.

Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in.

Why Join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture . www.qinetiq.com/en/careers/life-at-qinetiq

Our Benefits

Matched contribution pension scheme, with life assurance
Generous holiday allowance, with the option to purchase additional days
Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
Volunteering Opportunities - helping charities and local community

#UKI

#LI-JP1

Apply Now

Refine Your Search

it service desk jobs in ledbury, hef

2nd Line Support Engineer

Service Desk Analyst

IT Helpdesk Support Apprentice

Internal IT Specialist

Service Desk Analyst

Network and Security Engineer

IT Support Manager

2nd Line Support Engineer

Service Desk Analyst

Technical Support Engineer Level II/III – Technology Services (Gloucester)

Technical Support Engineer

Service Controls Lead

IT Implementation Manager

IT Infrastructure & Communications Specialist

Release and Configuration Technician

Technical Service Manager

IT Service Operations Engineer

Associate Service Delivery & Release Manager

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