Analyst ii, incident / problem management Work, Jobs in Leeds, Eng (with Salaries)

Analyst II, Incident / Problem Management
FIS Global —York
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Technology - Incident & Problem Manager
Pharmacy2U —Leeds
- Up to £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Incident Management Analyst
Redcentric plc —Harrogate
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Organisational skills
Service Desk Analyst - Shared Services
Methods Business and Digital Technology —Leeds
- Weekend availability
- Hybrid work
- Analysis skills
- Scripting
- Communication skills
- Employee assistance programme
Quick apply
Service Desk Analyst
wavenet —Wakefield
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
IT Service Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
Security Analyst
Darkshield —York
- £40,000 - £60,000 a year
- Full-time
- Remote
- Analysis skills
- Communication skills
Quick apply
8d
Service Operations Coordinator
SharePoint Technologies Ltd —Leeds
- £2,500 - £3,500 a month
- Full-time
- CRM software
- Computer literacy
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
Customer Services Officer
Leeds City Council —Leeds
- £26,403 - £28,142 a year
- Full-time
- Administrative experience
- Continuous improvement
- Cash handling
- Annual leave
7d
Service Desk Manager
Pharmacy2U —Leeds
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Head of IT Operations
Newcold Ltd —Wakefield
- Up to £80,000 a year
- Full-time
- Management
- Up to 50% travel
- Travel
- Free parking
- Annual leave
Quick apply
2d
IT Desktop Support
Axiom Technologies —Leeds
- Part-time
- Computer Science
- Maintenance
- Bachelor's degree
- Flexible schedule
IT Service Delivery Manager
Bradford Teaching Hospitals NHS Foundation Trust —Bradford
- £57,528 - £64,750 a year
- Full-time
- Budgeting
14h
Information Security Analyst
Sopra Steria —Leeds
- Up to £35,000 a year
- Hybrid work
- Analysis skills
- Travel
- Annual leave
18h
HR Systems Apprentice
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Maths
- Organisational skills
- Time management
- Employee discount
SOC Tier 1
Zenzero Solutions —Leeds
- Computer Science
- Windows
- Bachelor's degree
- Flexible schedule
1d
Administrator - IT Asset Management
Tetra Tech —Leeds
- £26,000 - £28,000 a year
- Full-time
- Communication skills
18h
Facilities Manager
Low Carbon Contracts Company —Leeds
- £55,000 a year
- Hybrid work
- Communication skills
- Annual leave
- Work from home
Quick apply
1d
IT Service Desk Technician
Low Carbon Contracts Company —Leeds
- £40,000 a year
- Full-time
- Hybrid work
- Travel
- Agile
- Annual leave
- Work from home
Quick apply
9d
Commissioning Officer
Leeds City Council —Leeds
- £39,862 - £42,839 a year
- Temporary
- Experience working with children
- Continuous improvement
- Leadership
- Annual leave

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Analyst II, Incident / Problem Management

FIS Global -
York

Apply Now

Job details

Full-time

Qualifications

ITIL Certification
Computer Science
Stakeholder collaboration
Stakeholder liaison
Mentoring junior staff
IT service management
Incident documentation
Analysis skills
Service restoration
Bachelor's degree
Continuous improvement
Mentoring
ServiceNow
Major incident coordination
Financial services
Problem management
IT incident logging
Multidisciplinary collaboration
Root cause analysis
Incident log maintenance
Communication skills
Analytics
Information Technology

Full job description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:

The Incident & Problem Management Analyst (Level 2) is responsible for supporting the end-to-end lifecycle of incidents and problems across enterprise technology environments. This role focuses on timely service restoration, effective coordination, and contributing to ongoing service improvement.

Operating within a 24/7 production environment, the analyst ensures adherence to service level agreements (SLAs) while collaborating with cross-functional teams to resolve incidents and support root cause analysis activities.

What you will be doing:

Incident Management

Manage and coordinate incidents (including high-priority incidents) to restore service as quickly as possible
Support major incident calls, bridge lines, and coordination activities
Act as a key point of contact during incidents, ensuring clear and timely communication to stakeholders
Monitor incident progress and ensure adherence to SLAs and operational targets
Escalate incidents appropriately based on impact and urgency
Maintain accurate incident records within ITSM tools in line with process requirements

Problem Management

Support root cause analysis (RCA) for recurring or high-impact incidents
Assist in identifying trends and patterns to reduce incident recurrence
Maintain problem records, known errors, and workarounds
Contribute to post-incident reviews and lessons learned sessions
Collaborate with technical teams to track and implement permanent fixes

Process Improvement & Governance

Follow incident and problem management processes aligned to ITIL best practices
Identify opportunities for process improvement and raise recommendations
Contribute to KPI reporting, metrics tracking, and trend analysis
Support audit and compliance activities as required

Stakeholder & Communication Management

Provide regular updates to internal teams and stakeholders during incidents
Work closely with business, technology, and operations teams to ensure resolution
Support communication for incidents, ensuring clarity and appropriate escalation

Team Collaboration:

Work collaboratively within a global incident management function
Share knowledge and contribute to team learning and best practices
Provide guidance and support to junior team members where appropriate
Participate in on-call rotations and shift-based coverage where required

What you bring:

Typically 2–5 years’ experience in incident management, production support, or IT service management
Working knowledge of ITIL Incident and Problem Management processes
Experience handling incidents within complex IT environments
Strong analytical and problem-solving skills
Ability to manage multiple tasks in a fast-paced environment
Good communication skills with the ability to work with technical and non-technical stakeholders
Experience with ITSM tools (e.g., ServiceNow or equivalent)

Desired:

ITIL certification (v3 or v4)
Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
Experience in financial services or regulated environments
Experience with automation, monitoring tools, and reporting dashboards

What we offer you:

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
A broad range of professional education and personal development possibilities – FIS is your final career step!
A competitive salary and benefits
A variety of career development tools, resources and opportunities
The chance to work on some of the most challenging, relevant issues in financial services & technology

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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Refine Your Search

analyst ii, incident / problem management jobs in leeds, eng

Analyst II, Incident / Problem Management

Technology - Incident & Problem Manager

Incident Management Analyst

Service Desk Analyst - Shared Services

Service Desk Analyst

IT Service Analyst

Security Analyst

Service Operations Coordinator

Customer Services Officer

Service Desk Manager

Head of IT Operations

IT Desktop Support

IT Service Delivery Manager

Information Security Analyst

HR Systems Apprentice

SOC Tier 1

Administrator - IT Asset Management

Facilities Manager

IT Service Desk Technician

Commissioning Officer

I want to receive the latest job alerts for analyst ii, incident / problem management in leeds, eng

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