Service desk analyst Work, Jobs in Leeds, Eng (with Salaries)

Service Desk Analyst
wavenet —Wakefield
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Digital (IT) Service Desk Analyst
West Yorkshire Police —Bradford
- £30,333 a year
- Full-time
- Hybrid work
- Maintenance
- Communication skills
- Annual leave
- Work from home
Quick apply
10d
Technical Solutions Analyst
Sycous Limited —Leeds
- From £27,463 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Health & wellbeing programme
- Referral programme
Quick apply
3d
DDaT Support Analyst
West Yorkshire Fire & Rescue Service —Birkenshaw
- £32,597 - £33,699 a year
- Full-time
- Hybrid work
- Free parking
- Work from home
Quick apply
9d
IT Service Desk Analyst
DFS —Doncaster
- Weekend availability
- Analysis skills
- In-person
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Service Desk Analyst
Redcentric plc —Harrogate
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Data entry
8d
Service Desk Analyst
Card Factory —Wakefield
- £29,000 - £31,000 a year
- POS
- Communication skills
IT Support Analyst -2nd Line
DFS —Doncaster
- Overtime
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply

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Service Desk Analyst

wavenet -
Wakefield

Quick apply

Job details

Full-time

Benefits

Annual leave
Employee assistance programme

Qualifications

Technical troubleshooting
ITIL Certification
Stakeholder collaboration
Stakeholder liaison
IT service management
Analysis skills
Continuous improvement
Customer support
Customer interaction
Communication skills
Help desk

Full job description

Company Description

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

Job Description

What’s on offer?

Location: Wakefield
Contract Type: Permanent, Full Time
Working Pattern: 7.5-hour shift between 8am - 6pm

Are you passionate about providing exceptional IT support and delivering a first-class customer experience? We are looking for a Service Desk Analyst to join our dynamic team, acting as the first point of contact for customers, partners, and suppliers. This role offers an exciting opportunity to develop your technical skills, work in a fast-paced environment, and contribute to continuous service improvement.

Key Responsibilities:

Provide outstanding IT support – Manage incidents and service requests efficiently, ensuring prompt resolution and excellent customer service.
Meet and exceed targets – Work towards Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), striving for continuous improvement.
Communicate and collaborate – Act as a key liaison between customers, suppliers, and internal teams to drive effective problem resolution.
Maintain data and knowledge management – Keep accurate records, contribute to the knowledge base, and improve data quality for better service delivery.
Develop and grow – Expand your technical expertise, support first-time resolutions, and play a key role in enhancing customer satisfaction.

Qualifications

Requirements for the Role

Strong communication skills – Excellent written and verbal communication, with the ability to explain technical solutions in clear, simple terms to non-technical users.
Technical and analytical ability – Experience using IT Service Management (ITSM) tools, with strong problem-solving skills and a logical approach to diagnosing technical issues.
Time management and adaptability – Proven ability to prioritise tasks, work under pressure, and adapt to changing situations while maintaining high customer service standards.
Teamwork and customer focus – A collaborative approach with a strong understanding of customer needs, IT environments, and service expectations.
Desirable qualifications – ITIL V3/4 Foundation and customer service accreditation are advantageous but not essential.

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.

We welcome applications from all sections of the community and would particularly encourage women to apply. Selection will be based on objective criteria and suitability for the role.

Ready to join the UK’s largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information.

Quick apply

Refine Your Search

service desk analyst jobs in leeds, eng

Service Desk Analyst

Digital (IT) Service Desk Analyst

Technical Solutions Analyst

DDaT Support Analyst

IT Service Desk Analyst

Service Desk Analyst

Service Desk Analyst

IT Support Analyst -2nd Line

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