Banking Work, Jobs in Leeds (with Salaries)

Senior Customer Service Advisor
Barclays —Leeds
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
10d
Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct (Servicing) | Bradford
A01 Santander UK plc —Bradford
- £25,000 - £31,579 a year
- Full-time
- Hybrid work
- Computer skills
- Communication skills
Client Banking Executive
TURNER LITTLE LIMITED —York
- From £25,000 a year
- Full-time
- Administrative experience
- Organisational skills
- Financial services
- Free parking
Quick apply
9d
Finance Assistant
Mind in Bradford —Bradford
- £13.72 - £15.18 an hour
- Microsoft Excel
- Microsoft Office
- Accounting
- Annual leave
- Sick pay
8d
Associate Relationship Manager – Mid Markets Yorkshire
Lloyds Banking Group —Leeds
- £40,824 - £45,360 a year
- Full-time
- Banking
1d
Finance Assistant
Zuno Tech Group —Leeds
- Full-time
- Microsoft Excel
- Sales
- ERP systems
- Annual leave
Trading Desk Manager, Sterling Desk
Bank of England —Leeds
- £65,440 - £73,620 a year
- Full-time
- Management
- IT
- Leadership
- Annual leave
Construction Management Accountant – Financial Reporting
LNT Care Developments Group —Garforth
- Full-time
- Analysis skills
- Accounting
11d
Liquidity Reporting Manager
Lloyds Banking Group —Leeds
- £72,702 - £109,053 a year
- Full-time
- Hybrid work
- Communication skills
- Banking
4d
Associate / Senior Associate - Banking
Hill Dickinson LLP —Leeds
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Wealth Manager
National Westminster Bank PLC —Leeds
- £73,800 - £110,700 a year
- Full-time
- Hybrid work
- Business development
- Annual leave
2d
Colleague Relations Senior Manager
Lloyds Banking Group —Leeds
- £78,098 - £91,880 a year
- Full-time
- Hybrid work
Private Banker
HSBC Global Services Limited —Leeds
- Full-time
- Travel
- Communication skills
- Banking
5d
Senior Credit Analyst
Lloyds Banking Group —Leeds
- £44,901 - £54,870 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Broker BDM - Commercial Mortgages - North East & Yorkshire
Allica Bank —York
- Full-time
- Hybrid work
- Business development
- Communication skills
- Banking
3d
Marketing Performance Manager
Lloyds Banking Group —Leeds
- £61,344 - £74,976 a year
- Full-time
- Hybrid work
- Marketing
2d
Technical Application Specialist
Lloyds Banking Group —Leeds
- £72,702 - £88,858 a year
- Full-time
- Hybrid work
- Azure
5d
Finance Assistant
AmcoGiffen —Barnsley
- £28,000 - £30,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Accounting
- Life insurance
Quick apply
4d
IRRBB Change Lead - 12 month FTC
Lloyds Banking Group —Leeds
- £72,702 - £80,780 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Financial services
CEO & Finance Director (Qualified Accountant)
Congregation of Jesus Charitable Trust —York
- £80,000 - £85,000 a year
- Full-time
- Bar
- Management
- Team management
- Employee discount
Quick apply
8d

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Senior Customer Service Advisor

Barclays -
Leeds

Apply Now

Job details

Permanent
£27,700 a year
10 days ago

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Customer service
Administrative experience
Banking

Full job description

Date live: 08/07/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000119508

Join us at Barclays as a Senior Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs, this is your chance to bring your passion for helping people to a role where your empathy, dedication and exceptional customer service can truly shine. You’ll be the friendly face for our Retail Banking customers in branch or at one of our local hubs, offering expertise, guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £27,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

banking jobs in leeds

Senior Customer Service Advisor

Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct (Servicing) | Bradford

Client Banking Executive

Finance Assistant

Associate Relationship Manager – Mid Markets Yorkshire

Finance Assistant

Trading Desk Manager, Sterling Desk

Construction Management Accountant – Financial Reporting

Liquidity Reporting Manager

Associate / Senior Associate - Banking

Wealth Manager

Colleague Relations Senior Manager

Private Banker

Senior Credit Analyst

Broker BDM - Commercial Mortgages - North East & Yorkshire

Marketing Performance Manager

Technical Application Specialist

Finance Assistant

IRRBB Change Lead - 12 month FTC

CEO & Finance Director (Qualified Accountant)

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