Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct (Servicing) | Bradford
Country: United Kingdom
IT STARTS HERE
At Santander, we’re evolving into a technology-driven, future-focused organisation , and our people are at the centre of everything we do. We’re on an exciting journey to transform how we serve our customers—driven by innovation, bold thinking, and a culture that encourages new ideas.
This is more than just a role—it’s an opportunity to grow your career, develop new skills, and make a meaningful impact .
Our mission is simple: to help people and businesses prosper. To achieve this, we foster a strong risk-aware culture where everyone takes responsibility for delivering safe and sustainable outcomes.
Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.
THE DIFFERENCE YOU MAKE
Our Homes Direct (Servicing) team in Bradford is looking for Customer Service Advisors to join us.
Contract: Full-time (35 hours per week)
Working hours:
Monday–Friday: 08:00–18:00
Saturday: 09:00–14:00 (with a day off in lieu)
If you have a passion for customer service and are looking for a role which allows you develop a career doing what you love, then please read on.
We’re hiring full time Customer Service Advisors within our Homes Direct Servicing team in Bradford with a starting package of £27,420; this is made up of a base salary of £25,000 along with an additional £500 flexible benefit and up to a £1,920 discretionary performance related bonus.
By joining our team, you'll benefit from the best of both worlds: the flexibility of a hybrid role and the advantages of being part of a collaborative office environment.
As a Customer Service Advisor, you’ll bring energy, empathy, and professionalism to every interaction. Whether you’re helping a customer secure their dream home, supporting them with their mortgage, or answering loan queries— no two conversations will be the same .
We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:
WHAT YOU’LL BRING
Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.
The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Experience
WE VALUE YOUR IMPACT
At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return. Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.
Salary Range:
£25,000.00 - £31,579.00 per annum (depending on experience)
This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.
£500 annual cash allowance to spend on our great range of benefits.
25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments
We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
Share in Santander’s success by saving or investing in our share plans.
As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services
Competitive rewards that reflect the real impact you make and the value you bring.
Wellbeing that goes beyond work — we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.
Ready to be recognised? It starts with you.
LOCAL COMPLIANCE
At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
To make this possible, our roles are site-based with a hybrid working pattern , where following successful completion of onsite training (approx. 12 weeks) colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).
When applying, please consider the travel distance, time and cost to your chosen office location(s).
Right to work in the UK
WHAT TO DO NEXT
If this sounds like a role you are interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at [email protected].
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