Patient care navigator Work, Jobs in Leek, Sts (with Salaries)

Care Navigator
Readesmoor Medical Group Practice —Congleton
- £12.71 an hour
- Part-time
- Front desk
- In-person
- Office experience
Quick apply
1d
Patient Care Navigator
Silverdale and Ryecroft Practice —Silverdale
- From £12.71 an hour
- Part-time
- No experience needed
- Microsoft Office
- Case management
- Annual leave
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Cancer Navigator
University Hospitals of North Midlands NHS Trust —Stoke-on-Trent
- £28,392 - £31,157 a year
- Full-time
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Care Navigator
Archvale —Stafford
- £12 - £13 an hour
- Data entry
- Front desk
- Communication skills
- Annual leave
- Sick pay
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Care Navigator

Readesmoor Medical Group Practice -
Congleton

Quick apply

Job details

Permanent | Part-time | Full-time
£12.71 an hour
1 day ago

Benefits

Company pension

Qualifications

Collaborate with healthcare professionals
Customer service call handling
EMIS Web
Inbound customer enquiry call handling
Clinical record keeping
Triage
Updating electronic health records
Updating electronic care records
Patient appointment coordination
GCSE
Patient service
Appointment booking and call handling
Electronic patient record systems
Front desk
Patient record updating
Managing patient records
Signposting to community resources
Office experience

Full job description

Job Overview
We are seeking either one full time Care Navigator at 37.5 hours per week or two part time team members who can share the 37.5 hours across the week.

Our standard shift patterns are 08:00 to 16:00 or 10:30 to 18:30, these change on a weekly basis to ensure fairness across the Front of House Team. On Thursdays, the practice provides extended access clinics, so the postholder must be available to work until 8pm, or be able to adjust their hours each Thursday to ensure the late cover.

As a key member of the general practice team, the Care Navigator will signpost patients to the most appropriate healthcare professional or service, ensuring that patients receive timely and effective support.

This role acts as the central point of contact for patients, managing the flow of information, messages and enquiries for the clinical and non clinical teams. You will liaise closely with colleagues across the practice as well as external agencies, secondary care and community service providers.

Alongside this, you will also carry out reception duties to help deliver a high quality, patient focused service. This includes welcoming patients, supporting triage, assisting with registrations, booking appointments and processing information (electronic and hard copy) in a timely manner in accordance with current policies.

The Care Navigator will play an integral part in the smooth running of the practice and the overall patient experience.

Duties

Direct patients to the most appropriate clinician or service based on their presenting needs, using protocols and training.
Gather essential information from patients via telephone or in person to support triage
Handle incoming calls, emails and face to face enquiries professionally, ensuring that patients feel supported and informed
Manage and book appointments according to practice procedures
Maintain accurate patient records using clinical systems such as EMIS and Docman
Participate in meetings, training and practice initiatives such as Flu and Covid clinics
Uphold confidentiality, professionalism and equality ensuring all patients are treated with dignity and respect

Readesmoor Medical Practice is the largest GP practice in Congleton, providing primary care services to a patient population of approximately 14,500 people.

Readesmoor is part of the Congleton and Holmes Chapel (CHOC) Primary Care Network, working in collaboration with three other practices: Lawton House Surgery, Meadowside Medical Centre and Holmes Chapel Health Centre.

The practice and the wider PCN are supported by a comprehensive multidisciplinary team, including:

Paramedic Practitioners
Advanced Nurse Practitioners
Mental Health Practitioners
First Contact Physiotherapists
Social Prescribing Link Workers
Clinical Pharmacists.

This wider network of practitioners enables us to deliver high quality, patient centred care across the local community.

Job Types: Full-time, Part-time, Permanent

Pay: £12.71 per hour

Benefits:

Company pension

Work Location: In person

Quick apply

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Care Navigator