Customer service/sales administrator Work, Jobs in Leicester, Eng (with Salaries)

Complaints Administrator
Legacy Wills & Estate Planning Ltd —City of Leicester
- £24,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Health & wellbeing programme
Quick apply
4d
Office Administrator
Element Logic —Leicester
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- ERP systems
4d
Office Administrator
S&P Computersysteme GmbH —Leicester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- ERP systems
4d
Sales Support Administrator
Bell and Sons Removals —Leicester
- £12.71 - £13.21 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
Quick apply
4d
Customer Service / Sales Administrator
Midco Print & Packaging —Leicester
- Full-time
- Sales
- Customer service
- IT
Quick apply
Property Administrator
Gold Leaf Property Investments —Rugby
- £28,000 - £30,000 a year
- Full-time
- Administrative experience
- IT
- In-person
Quick apply
11d
Customer Service/Sales Administrator
Evergreens UK —Oakham
- From £27,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
Quick apply
Porsche Accounts Assistant & Sales Administrator (Maternity Cover)
Sytner Porsche Leicester —Leicester
- Full-time
- Microsoft Office
- Administrative experience
- Accounting
- Employee discount
14d
Internal Sales Administrator
TruFrame —Melton Mowbray
- £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Data entry
- Free parking
- Employee assistance programme
Quick apply
Junior Office Administrator
Star Micronics GB Ltd —Derby
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
9h
Service and Warranty Administrator
Butler Reynolds LTD —Derby
- £26,500 - £28,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
- Sick pay
Quick apply
8h
Receptionist
Hallmark Care Homes —Rugby
- £13.45 an hour
- Part-time
- Front desk
- Employee discount
- Referral programme
10d
Parts Administrator
Otis —Leicester
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Sales Support Administrator
Midland Group Training Services Ltd —Coventry
- £25,000 - £28,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Office Administrator
Vibrant Doors Ltd. —Derby
- £26,500 - £30,000 a year
- Full-time
- English
- Microsoft Office
- Accounting
- Free parking
Quick apply
Technical Sales Administrator
Compressed Air Solutions Ltd —Cosby
- From £26,500 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
3d
Procurement Administrator
Air IT —Sandiacre
- Full-time
- Hybrid work
- Sales
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Sales Administrator
Travail-Hiredonline —Oakham
- £26,000 a year
- Temporary
- Customer service
- Microsoft Office
- Employee discount
2d
e-Commerce Administrator
STARK Group —Coventry
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Organisational skills
- Flexible schedule
Customer Service Administrator
GAP Group —Swadlincote
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
Quick apply
3d

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customer service/sales administrator jobs near leicester, eng

Complaints Administrator

Legacy Wills & Estate Planning Ltd -
City of Leicester

Quick apply

Job details

Permanent | Full-time
£24,000 - £26,000 a year
4 days ago

Benefits

Casual dress
Health & wellbeing programme
Company pension
Company events

Qualifications

Microsoft Word
Microsoft Outlook
Complaint handling
Organisational skills
AI
Communication skills

Full job description

Complaints Administrator

Salary: £24,000–£26,000 per annum | Hours: Full-time, Monday to Friday, 8:45am–5:00pm | Location: Office-based, Leicester City Centre

We are looking for a professional, organised and customer-focused Complaints Administrator to join our Complaints team. This is an excellent opportunity for someone with previous complaint-handling experience who is confident speaking with clients over the telephone and has a keen eye for detail.

Working closely with the Complaints Manager, you will help ensure complaints are logged, investigated and progressed in line with company procedures, while supporting a positive and professional customer journey.

The Role

As Complaints Administrator, you will act as a key point of contact for complaints received by the business. You will support the complaints process from initial logging and acknowledgement through to investigation preparation, record keeping and response drafting for review.

Key Responsibilities

Ø Receive, log and acknowledge complaints received by telephone, email, letter, online platforms and other communication channels.

Ø Support initial complaint investigations by gathering client information, sales details, call recordings, timelines and relevant supporting documentation.

Ø Undertake call listening and prepare clear outcome notes or reports for the Complaints Manager.

Ø Prepare complaint case files and draft appropriate responses for review.

Ø Maintain accurate and professional electronic records, including complaints logs and system updates.

Ø Liaise professionally with clients, representatives, colleagues, third parties, business partners, governing bodies, solicitors and internal legal contacts.

Ø Help identify patterns, recurring issues or potential process improvements to support effective complaint resolution.

Ø Ensure all complaints are handled efficiently, professionally and in line with company procedures and required timescales.

About You

We are looking for someone who organised and confident when dealing with sensitive or challenging customer situations. You will be able to communicate clearly, manage detailed information accurately and work well to deadlines.

Essential

· Previous complaint-handling experience.

· Confident telephone manner and experience dealing with customers or clients by phone.

· Excellent written and verbal communication skills.

· Strong attention to detail, including accuracy with grammar, spelling, client details, reference numbers and dates.

· Ability to investigate cases, gather information and prepare clear written summaries.

· Good organisational skills and the ability to manage workload efficiently.

· Professional, methodical and able to work to deadlines.

· Comfortable using electronic systems to maintain accurate records.

Desirable

· Experience within a regulated environment.

· Knowledge of FCA regulations.

· Familiarity with software or AI solutions that could support complaint management, investigation processes, reporting or case tracking.

What We Offer

· Salary of £24,000–£26,000 per annum, depending on experience.

· Full-time, office-based role in Leicester City Centre.

· Monday to Friday working pattern, 8:45am–5:00pm.

· The opportunity to play an important role in supporting fair, professional and timely complaint resolution.

· A varied role working closely with internal teams, clients and external parties.

How to Apply

If you have previous complaint-handling experience and enjoy delivering a professional, detail-focused service, we would be pleased to hear from you. Please apply with your CV.

Pay: £24,000.00-£26,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Health & wellbeing programme

Experience:

Complaint handling: 1 year (preferred)
administration: 1 year (preferred)
FCA: 1 year (preferred)

Location:

City of Leicester LE1 6TE (preferred)

Work Location: In person

Quick apply

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customer service/sales administrator jobs in leicester, eng

Complaints Administrator

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