Operational leader Work, Jobs in Leicester, Lec (with Salaries)

Customer Service & Operations Manager
Soane Britain —Thurmaston
- Full-time
- Hospitality
- Microsoft Excel
- Sales
Customer Operations Area Manager
Cadent Gas —Leicester
- From £72,000 a year
- Hybrid work
- Continuous improvement
- Driving
- Leadership
- Employee discount
12d
Repairs Team Leader
Leicester City Council —Leicester
- £42,839 - £46,142 a year
- Weekend availability
- Hybrid work
- Maintenance
- Construction experience
- In-person
- Relocation assistance
- Annual leave
Global Senior Manager, Customer Happiness (1 year contract)
DECIEM —Nottingham
- Hybrid work
- Management
- Analysis skills
- Annual leave
- Employee assistance programme
12d
Supplier Relationship Executive - Building Repair Network
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
Senior Operational Leader - Ilkeston
Department for Work and Pensions —Ilkeston
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Management
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
12d
Quality Assurance Partner - Adults
Keys Group —Leicester
- £40,000 - £43,000 a year
- Full-time
- Hybrid work
- Military
- Analysis skills
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Strategic Housing Specialist Fosse Way
Ministry of Justice —Leicester
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
10d
People Advisor
Kara Healthcare —Leicester
- £35,000 - £40,000 a year
- Full-time
- Management
- Human resources
- Organisational skills
Quick apply
Technical customer Support Advisor
Blauberg UK —Leicester
- £28,000 a year
- Full-time
- HVAC
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
2d
Warehouse Team Leader (Nights)
Geodis —Leicester
- Full-time
- Microsoft Excel
- Microsoft Office
- Supervising experience
7d
HR Partner, Human Resources - Fixed Term, East Midlands Campus
Amazon UK Services Ltd. - A10 —Leicester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Management Trainee
Schuh —Leicester
- Full-time
- Management
- Customer service
- Supervising experience
- Relocation assistance
- Employee assistance programme
Team Manager - Mental Health, Melton & Rutland
Leicestershire County Council —Glenfield
- £49,221 - £53,826 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Flexible schedule
3d
Senior HR Business Partner and UK Country Lead
Mettler Toledo —Leicester
- Analysis skills
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
HR Data and Systems Co-ordinator
Loughborough University —Loughborough
- £35,608 a year
- Full-time
- Hybrid work
- University
11d
Team Leader Transportation
Thermo Fisher Scientific —Loughborough
- Full-time
- Management
- Customer service
- No experience needed
Head of Resourcing and Reward based at Derby
MHA —Derby
- £80,000 a year
- Full-time
- Hybrid work
- Leadership
Portfolio Team Leader
Yü Group —Leicester
- £37,000 a year
- Full-time
- Analysis skills
- Leadership
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
7d
Front Line Manager
Long Clawson Dairy Ltd —Long Clawson
- £36,000 - £36,500 a year
- Full-time
- Microsoft Excel
- Management
- IT
Quick apply

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operational leader jobs near leicester, lec

Customer Service & Operations Manager

Soane Britain
Thurmaston

Apply Now

Job details

Full-time

Qualifications

Hospitality
Microsoft Excel
Sales
Customer service
ERP systems
Microsoft Office
Zendesk
B2B
B2B sales
Organisational skills
SAP ERP
Leadership
Communication skills

Full job description

Company Overview

With an uncompromising commitment to British manufacturing, Soane Britain’s mission is to design and make enduring and life-enhancing furniture, lighting, fabrics and wallpapers through collaborations with a network of the finest craftspeople in Britain. Soane combines responsibly sourced, high-quality materials and superb workmanship to ensure our designs endure for generations.

Our talented team is based in offices and workshops in Leicester and the West Country and showrooms in London and New York.

For more information, please visit www.soane.com or join our social media platforms Pinterest and Instagram.

Role Overview

This senior leadership role offers an exciting opportunity to lead and shape the future Client Services function at Soane Britain.

Reporting to the UK & Export Sales Director, you will be responsible for leading the Client Services teams across Furniture & Lighting and Fabrics & Wallpaper, ensuring the delivery of an exceptional client experience whilst driving operational excellence across the business.

You will work closely with Client Development, Manufacturing, Product, Logistics and Finance to ensure a seamless journey from initial enquiry through to delivery and aftercare.

As the business continues to grow, the role will play a key part in improving processes, supporting systems development, implementing SAP, and creating a scalable Client Services function capable of supporting future growth.

We are looking for a confident, analytical and commercially minded leader who enjoys building high-performing teams, driving change and delivering exceptional service standards.

Purpose of the Position

This role forms part of the Commercial Leadership Team and is responsible for the strategic direction, performance and continuous improvement of the Client Services function.

You will lead teams based in London and Leicester, creating a culture of accountability, collaboration and service excellence.

Working closely with the UK & Export Sales Director, your focus will be to ensure the Client Services function is structured, resourced and equipped to support continued business growth whilst maintaining the high-touch service levels expected by Soane clients.

Offering fabrics, wallpapers, furniture, lighting, bespoke and commercial capabilities, our business is complex and highly rewarding. The Client Services function acts as the operational backbone of the sales process, supporting activities ranging from quoting and order processing through to logistics coordination, aftercare and client communication. The role is responsible for ensuring consistency, efficiency and service excellence across all territories and product categories.

The role will be responsible for developing a scalable operating model, supporting future systems implementation and ensuring the business continues to deliver a seamless client experience across all territories and product categories.

Key Skills & Competencies

Leadership & Team Development

Lead, coach and develop high-performing teams.
Establish clear accountability, objectives and performance standards.
Support succession planning and career development.
Create a collaborative and results-focused culture.

Operational Excellence & Continuous Improvement

Drive process improvement and operational efficiency.
Identify opportunities to reduce friction and improve workflows.
Develop scalable processes to support business growth.
Ensure consistency across territories and product categories.

Systems, Data & Performance

Lead Client Services involvement in SAP implementation and future systems development.
Use data and operational insights to improve performance.
Own KPI reporting and service performance metrics.
Drive adoption of systems, tools and best practice.

Commercial & Strategic Leadership

Support business growth through effective resource planning.
Balance client experience with operational efficiency.
Contribute to wider commercial and operational planning.
Identify opportunities to improve service, scalability and performance.

Stakeholder Management

Build strong relationships across Client Development, Manufacturing, Logistics, Product and Finance.
Act as a key liaison between commercial and operational teams.
Support effective cross-functional decision making.
Communicate confidently with stakeholders at all levels.

Leadership Style

Productive, values-driven and low ego.
Strong organisational and communication skills.
Comfortable leading through change.
Able to balance strategic thinking with practical execution.

Experience & Skills Required

Minimum 5 years' experience leading customer service, client services, sales operations or operational support teams within a complex B2B environment.
Experience managing and developing multi-site teams.
Ideally from the interiors, luxury goods, hospitality or related sectors.
Proven experience delivering operational improvement and managing change.
Strong stakeholder management and communication skills.
Able to demonstrate leadership that has inspired team success and operational excellence.
Strong references required.
Confident using Microsoft Office, particularly Excel
Experience working with Zendesk ticketing system favourable
SAP implementation or ERP experience highly desirable.
Additional languages advantageous.

Apply Now

Refine Your Search

operational leader jobs in leicester, lec

Customer Service & Operations Manager

Customer Operations Area Manager

Repairs Team Leader

Global Senior Manager, Customer Happiness (1 year contract)

Supplier Relationship Executive - Building Repair Network

Senior Operational Leader - Ilkeston

Quality Assurance Partner - Adults

Strategic Housing Specialist Fosse Way

People Advisor

Technical customer Support Advisor

Warehouse Team Leader (Nights)

HR Partner, Human Resources - Fixed Term, East Midlands Campus

Management Trainee

Team Manager - Mental Health, Melton & Rutland

Senior HR Business Partner and UK Country Lead

HR Data and Systems Co-ordinator

Team Leader Transportation

Head of Resourcing and Reward based at Derby

Portfolio Team Leader

Front Line Manager

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