Guest service manager Work, Jobs in Leith, Edh (with Salaries)

Guest Service Manager
Edinburgh Portobello Hotel Limited —Edinburgh
- £13.25 an hour
- Full-time
- Hotel
- Team management
- Front desk
Quick apply
2d
Guest Service Manager
Radisson Hotel Group —Edinburgh
- Full-time
- Customer service
- Hotel
- Communication skills
- Employee discount
Quick apply
Groups and Events Manager
Old Town Chambers, Autograph Collection —Edinburgh
- £40,000 - £45,000 a year
- Weekend availability
- Hotel
- Presentation skills
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
Departure Point Team and Tour Sales Assistant
Timberbush Tours —Edinburgh
- From £12.82 an hour
- Part-time
- Hotel
- In-person
- Guest services
- Free parking
- Life insurance
Quick apply
6d
Leisure Team Leader
Village Hotels - Edinburgh - Leisure —Edinburgh
- Part-time
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Venue Manager
Sports Pathway Group —Musselburgh
- Weekend availability
- Customer service
- First Aid Certification
- Team management
Events Catering Manager | EICC
Levy —Edinburgh
- £31,000 a year
- Business development
- First Aid Certification
- Continuous improvement
- Employee assistance programme
- Employee discount
13d
Hotel Manager
Atlas Hotels —Edinburgh
- £41,200 a year
- 8 hour shift
- Customer service
- Hotel
- Training & development
- Employee discount
- Referral programme
Quick apply
4d
Store Manager - Edinburgh
Oak Furnitureland —Edinburgh
- £55,000 - £60,000 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Free parking
- Employee assistance programme
Lettings Manager (Short Lets)
Rettie —Edinburgh
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Quick apply
Assistant Night Manager
The Caledonian Edinburgh —Edinburgh
- From £45 a day
- Full-time
- Hotel
- Communication skills
- Annual leave
Quick apply
Reservations Consultant UK
The Balmoral —Edinburgh
- £33,040 a year
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Hotel Manager
Premier Inn —Edinburgh
- £38,000 - £40,000 a year
- Full-time
- Bar
- Hotel
- Leadership
- Annual leave
- Employee discount
Quick apply
7d
Sales Associate (Part-Time) - Multrees Walk, Edinburgh
ALO —Edinburgh
- Part-time
Quick apply
11d
Visual Lead - Multrees Walk, Edinburgh
ALO —Edinburgh
- Weekend availability
- Team management
- Recruiting
- Leadership
Quick apply
Operations Manager (Assistant Captain) - Moxy Edinburgh Airport
Hotel Co 51 —Edinburgh
- Full-time
- Bar
- English
- Hotel
- Employee discount
Quick apply
Restaurant Manager
Howies Inverhow ltd —Edinburgh
- £35,000 - £48,000 a year
- Full-time
- Sales
- Continuous improvement
- Recruiting
- Employee discount
Quick apply
13d
Night Manager
MHDV —Edinburgh
- £14.02 an hour
- Night shift
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Conference & Events Duty Manager
Elior UK —Edinburgh
- £15 an hour
- Leadership
- Flexible schedule
Quick apply
Team Leader
Atlas Hotels —Edinburgh
- £13.95 an hour
- Hotel
- Team management
- Guest services
- Employee discount
- Referral programme
Quick apply
3d

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guest service manager jobs near leith, edh

Guest Service Manager

Edinburgh Portobello Hotel Limited
Edinburgh

Quick apply

Job details

Full-time
£13.25 an hour
2 days ago

Qualifications

Front of house supervision
Closing procedures
Internal department liaison
Complaint handling
Food and beverage service
Team management
Front desk
Training & development
Night audit bookkeeping
Cash handling
Hotel front office operations
Hospitality management

Full job description

1. Manage and coordinate the day-to-day guest service and front-of-house functions.

2. Ensure guests receive a professional, welcoming and efficient service throughout their stay.

3. Supervise and support team members, allocating duties and monitoring service standards.

4. Handle guest enquiries, requests and complaints promptly and professionally, escalating significant matters to the General Manager where appropriate.

5. Monitor guest feedback and identify opportunities to improve guest satisfaction.

6. Ensure reception and other guest-facing areas are maintained to the required standards of presentation and service, liaising with the relevant operational teams where action is required.

7. Oversee reservations, amendments and cancellations received through approved booking channels.

8. Ensure room rates, availability and applicable offers are accurately communicated and recorded.

9. Oversee accurate guest billing and account procedures and resolve discrepancies.

10. Oversee reception floats, petty cash, cash, card, charge and till procedures in accordance with company procedures.

11. Allocate and coordinate guest service team duties and provide day-to-day guidance and support.

12. Monitor team performance and identify training and development requirements.

13. Assist the General Manager with recruitment, induction, performance and employee development matters where required.

14. Coordinate with housekeeping, food and beverage, maintenance and other departments to resolve guest and operational requirements.

15. Report maintenance, equipment, cleanliness, health and safety and other operational issues to the appropriate manager and follow up where required.

16. Coordinate guest-facing food and beverage service where this forms part of the hotel's guest service operation, liaising with the relevant teams to maintain service standards.

17. Support coordination of hotel functions and events where required.

18. When undertaking night management duties, oversee night audit and end-of-day procedures, review reports and ensure required records are completed.

19. Coordinate wake-up calls, reservations and relevant guest requirements for the following day where required.

20. Ensure relevant fire, health and safety and hotel operating procedures are followed.

21. Assist the General Manager with service improvements, operational initiatives and implementation of company procedures.

22. Maintain accurate operational records and participate in meetings and training.

23. Undertake other reasonable management and supervisory duties relevant to the position as required by the General Manager.

Pay: £13.25 per hour

Work Location: In person

Quick apply

Refine Your Search

guest service manager jobs in leith, edh

Guest Service Manager

Guest Service Manager

Groups and Events Manager

Departure Point Team and Tour Sales Assistant

Leisure Team Leader

Venue Manager

Events Catering Manager | EICC

Hotel Manager

Store Manager - Edinburgh

Lettings Manager (Short Lets)

Assistant Night Manager

Reservations Consultant UK

Hotel Manager

Sales Associate (Part-Time) - Multrees Walk, Edinburgh

Visual Lead - Multrees Walk, Edinburgh

Operations Manager (Assistant Captain) - Moxy Edinburgh Airport

Restaurant Manager

Night Manager

Conference & Events Duty Manager

Team Leader

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