Technical programme manager customer Work, Jobs in Letchworth, Hrt (with Salaries)

Customer Care Manager
Croudace Homes —Letchworth
- Full-time
- Free parking
- Employee assistance programme
Quick apply
4d
Technical Project Manager
Levidian Nanosystems Ltd —Cambridge
- £60,000 - £75,000 a year
- Full-time
- PMP
- Engineering
- Travel
- Health & wellbeing programme
- Flexitime
Quick apply
4d
Technical Programme Manager - Customer
Tesco UK —Welwyn Garden City
- Full-time
- Employee assistance programme
Senior Account Manager
Eckoh —Hemel Hempstead
- From £45,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Sales
- Customer service
- Free parking
- Work from home
Quick apply
Technical Services Manager
JMC Aviation —Stansted
- Monday to Friday
- Management
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
Lead Technical Programme Manager: Distribution
Tesco UK —Welwyn Garden City
- Full-time
- Agile
- Communication skills
- SDLC
- Employee assistance programme
6h
Global Technical Manager
Synthomer (UK) Limited —Harlow
- Business development
- Continuous improvement
- Travel
- Employee assistance programme
Quick apply
6d
Support Centre L&D - Senior Support Centre L&D Manager
Whitbread —Dunstable
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Hospitality
- Management
- Budgeting
Quick apply
Sales Manager – Lighting
Midwich Group —Letchworth
- Business development
- Communication skills
- Free parking
- Employee assistance programme
ILS Manager
MBDA —Stevenage
- £65,000 a year
- Engineering
- Bachelor's degree
- Leadership
- Free parking
8d
Programme Manager - Built Environment and Technical Construction
The Bedford College Group —Bedford
- £41,400 - £47,971 a year
- Full-time
- Civil engineering
- Continuous improvement
- Construction experience
- Annual leave
12d
Storm Water Control Technical Product Manager (R&D Team)
ACO Technologies plc —Shefford
- Hybrid work
- Product management
- Communication skills
- Marketing
- Free parking
- Annual leave
Technical Manager
Taylor Wimpey —Kings Langley
- Management
- Communication skills
- Annual leave
- Employee discount
6h
Technical Programme Manager - Online
Tesco UK —Welwyn Garden City
- Full-time
- Agile
- Employee assistance programme
Design Manager
M Group —Stevenage
- £70,000 - £85,000 a year
- Management
- Mentoring
- Budgeting
- Annual leave
- Employee assistance programme
7d
Sales Operations Manager
Eckoh —Hemel Hempstead
- From £70,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Communication skills
- Free parking
- Work from home
Quick apply
8d
Subcontract Manager
Lockheed Martin Corporation —Ampthill
- £49,000 - £61,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
SHEQ Technical Compliance Manager
Complii —London
- Full-time
- Remote
- Continuous improvement
- Communication skills
Quick apply
Design Manager
Equans —Hatfield
- £65,000 - £75,000 a year
- Full-time
- Management
- Contracts
- Construction experience
- Annual leave
- Employee assistance programme
Project Manager - Defence
Lockheed Martin Corporation —Ampthill
- £51,500 - £64,000 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount

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technical programme manager customer jobs near letchworth, hrt

Customer Care Manager

Croudace Homes -
Letchworth

Quick apply

Job details

Permanent | Full-time
4 days ago

Benefits

Free parking
Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
On-site parking

Qualifications

Resource allocation planning
Stakeholder liaison
Cost control
Performance management
Customer support
Customer interaction

Full job description

Who are Croudace Homes?

Croudace Homes is a family-owned housebuilder with a proud heritage dating back to 1946. Operating across the Southeast of England from our regional offices in Caterham, Letchworth, and Theale, we're committed to building high-quality homes and careers. Our reputation is built on trust, attention to detail, and a passion for creating communities that stand the test of time.

At Croudace, we believe that a solid foundation starts with the right people. Fostering a culture of open communication, respect &continuous growth, we listen to our people, celebrate contributions at every level, and provide meaningful development opportunities. With a strong focus on well-being and work-life balance, we create an environment where our employees feel valued, motivated, and empowered to succeed-because when our people thrive, so does our business. We're proud of our low staff turnover and long employee tenures, which reflect the positive experience of working at Croudace.

Customer Care Manager

The Customer Care Manager leads a team of Customer Care Operatives across multiple developments, ensuring timely, high-quality service and exceptional customer satisfaction. You will oversee defect assessment, manage workloads and backlogs, and drive the efficient allocation of resources to maintain smooth operations. Working closely with Build, Sales, and Technical teams, you will prevent defects, resolve complex customer issues, and maintain consistent service standards, while representing the Company professionally with customers and subcontractors. This is a hands-on, high-impact role at the heart of delivering a seamless customer experience.

What you'll be doing:

To lead, control, and continuously improve the regional Customer Care Operatives, ensuring effective deployment, productivity, and performance management across all developments in the Region. The role is accountable for balancing customer service delivery, cost control, and compliance by actively managing workload planning, resource allocation, and operational standards, while driving high-quality outcomes in customers' homes and protecting the Company's reputation.

Skills & knowledge you'll bring:

Professional qualification or equivalent experience in construction, building surveying, property, or related discipline.

Proven experience managing a regional or field-based Customer Care or operations team.

Strong knowledge of defect management, warranty standards (NHBC/LABC or equivalent), and statutory obligations.

Experience assessing defects and resolving complex customer issues.

Sound understanding of Health & Safety legislation and safe working practices.

Proficient in Microsoft Office and familiar with customer care or job management systems.

Excellent relationship-building and influencing skills with internal teams and external partners.

Able to manage multiple priorities, balance workloads, and deliver high-quality service in a fast-paced environment.

Commercially aware, with experience managing budgets, subcontractors, and cost control.

Why join Croudace?

At Croudace Homes, we believe our people are our greatest asset-and we're committed to rewarding and supporting them. In return for your skills and dedication, you'll receive a competitive package that includes (role dependant):

26 days holiday, increasing with service, plus an additional day off to celebrate your birthday

Generous Pension Scheme with up to 10% employer contribution

Discretionary bonus to recognise your performance and contribution

Flexible working options, offering greater control over your hours and location

Wellbeing benefits: discounted gym membership, a *health cash plan (with cover for children), *private Bupa healthcare (based on role & service length), mental health support via our EAP programme including access to counselling, bi-annual health checks

Life assurance cover of up to 8x your annual salary

Up to three paid volunteer days each year to get involved in meaningful community projects

Training and development opportunities, including support for professional memberships and continued career progression

Enhanced Family Friendly leave options, recognising that starting or growing a family takes many forms

Vehicle allowance (role dependant) with free onsite parking and free electric car charging

Everything else: *retail discount platform, free fruit in the office, monthly dress down Friday raising money for nominated charities, fund match for charity sponsorship and modern offices that facilitate collaborative working

dependent on length of service

At Croudace, we don't just build homes-we build fulfilling careers. Whether you're starting out or bringing years of experience, you'll find a workplace that genuinely supports your development and celebrates your success. If you'd like to find out more about this role, please don't hesitate to get in touch at [email protected]

If you believe you have the skills and experience we're looking for, we'd love to hear from you. Apply today and make the next move in your career with Croudace Homes

All completed applications are handled by Croudace homes. A copy of our privacy policy can be seen here. By applying for the role, you are agreeing that you accept this privacy policy.

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