Technical support engineer Work, Jobs in Lichfield, Sts (with Salaries)

Technical Support Engineer
Scolmore Group —Tamworth
- £31,000 - £36,000 a year
- Full-time
- Schematics
- Continuous improvement
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
11d
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
Technical Support Engineer
Cromwell —Derby
- Computer literacy
- Salesforce
- Maintenance
- Annual leave
- Sick pay
1st Line NOC Engineer
Convergence Group —Solihull
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- SharePoint
- In-person
Quick apply
Tech Bar Engineer - Pegasus
SCC —Birmingham
- £32,000 - £37,000 a year
- Monday to Friday
- Hybrid work
- Bar
- Windows
- Communication skills
4d
Technical Support Engineer
Rexroth —Birmingham
- Full-time
- Computer literacy
- Engineering
- Employee discount
Quick apply
Senior Systems Engineer, User Support
Arch Capital Group Ltd. —Birmingham
- Full-time
- Scripting
- Leadership
- Communication skills
Regional Technical Support Engineer
Collins Aerospace —Solihull
- Full-time
- Analysis skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
12d
Generator Engineer – Technical Support and Projects
elix sourcing solutions —Birmingham
- £45,000 - £50,000 a year
- Overtime
- Training & development
3d
3rd Line Support Engineer
wavenet —Shirley
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
Technical Support Engineer – Full Time | Competitive | Depending on Experience
Power Electrics —Wolverhampton
- Full-time
- Mentoring
- Communication skills
- Referral programme
3d
Tier 1 Voice Operations Engineer
Daisy Communications LTD —Birmingham
- Up to £28,000 a year
- Full-time
- Communication skills
- Referral programme
Quick apply
10d
EUC Engineer
Zenzero Solutions —Coventry
- Google Suite
- Azure
- Mentoring
- Flexible schedule
FDS Installation Engineer
Cyncly —Ashby-De-La-Zouch
- Full-time
- Travel
Senior Technical Support Engineer
Rexroth —Birmingham
- Full-time
- Computer literacy
- Engineering
- Mentoring
- Employee discount
Quick apply
Senior Service Desk Engineer
Zenzero Solutions —Coventry
- Azure
- Continuous improvement
- Mentoring
- Flexible schedule
Automotive Systems Support Engineer
RAC —Walsall
- Automotive diagnostics
- Communication skills
- Mechanical knowledge
- Annual leave
13d
Legal Engineer
Gowling WLG —Birmingham
- Full-time
- Hybrid work
- Computer literacy
- Analysis skills
- Communication skills
- Annual leave

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technical support engineer jobs near lichfield, sts

Technical Support Engineer

Scolmore Group -
Tamworth

Quick apply

Job details

Permanent | Full-time
£31,000 - £36,000 a year
11 days ago

Benefits

Health & wellbeing programme
Company pension
Employee discount
Paid volunteer time
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Sales support
Schematics
GCSE
Microsoft Office Suite
Electrical fault diagnosis
Electrical systems
Equipment installation and commissioning
Continuous improvement
Organisational skills
Wiring schematics interpretation
Technical writing
Customer support
Customer interaction
Multidisciplinary collaboration
Root cause analysis
Fault diagnosis and repair
Help desk

Full job description

Job Summary

We are looking for a Technical Support Engineer to join their expanding Technical & Quality team for Ovia. Based at our Head Office in Tamworth, this is an exciting opportunity to become a trusted technical expert across the Ovia product portfolio, providing guidance and solutions that make a real difference to both our customers and colleagues. As a key link between customers and the wider business, you'll use your technical knowledge to troubleshoot issues, support product performance and application, and help drive continuous improvement across our products, services, and processes. If you're passionate about technical problem-solving and looking to develop your career within a rapidly growing business, this role is for you.

Key Responsibilities

Provide first-class technical support for Ovia luminaires, lighting controls, emergency lighting systems, and associated products.
Respond to technical enquiries via telephone, email, online platforms, and site visits where required.
Diagnose and resolve product, installation, commissioning, and performance-related issues.
Guide customers through troubleshooting processes to achieve effective and timely resolutions.
Deliver technical advice and support to both internal sales teams and external customers.
Assess customer requirements and recommend appropriate lighting solutions for a range of applications and projects.
Support customers with product selection, technical specifications, compliance requirements, and application guidance.
Interpret technical drawings, wiring diagrams, specifications, and installation documentation.
Assist in the creation, review, and maintenance of technical literature including datasheets, installation instructions, technical bulletins, and product guides.
Work closely with Product Development, Quality, and Manufacturing teams to investigate technical issues and identify root causes.
Maintain accurate and detailed records of customer enquiries, investigations, and resolutions.
Analyse recurring issues and provide recommendations to improve product quality, customer experience, and operational efficiency.
Support the ongoing development and maintenance of technical product information and databases.
Share technical knowledge and best practice across the wider business.
Ensure all activities are carried out in line with company policies, procedures, and Health & Safety requirements.
Promote safe working practices during technical investigations and site visits.
Maintain awareness of relevant industry standards, regulations, and emerging lighting technologies.

Skills and Experience

Essential:

Strong technical understanding of LED lighting products, luminaires, lighting controls, and associated electrical systems.
Excellent fault-finding and problem-solving skills.
Ability to communicate technical information clearly to both technical and non-technical audiences.
Customer-focused with a proactive and solution-oriented approach.
Strong organisational skills with the ability to manage multiple priorities.
Ability to work independently and collaboratively within a team environment.
Good working knowledge of Microsoft Office applications.
Positive, professional, and service-driven attitude.
Basic knowledge or experience within the lighting industry.

Desirable:

Previous experience in a Technical Support Engineer or similar technical support role.
Experience within the lighting, electrical, manufacturing, or construction sectors.
Electrical qualifications or practical electrical installation experience.
Ability to interpret technical drawings, wiring schematics, and product specifications.
Knowledge of lighting controls, emergency lighting systems, and relevant industry standards

Education and Qualifications

GCSE Maths & English or demonstrable experience

Pay: £31,000.00-£36,000.00 per year

Benefits:

Company pension
Employee discount
Health & wellbeing programme
On-site parking
Paid volunteer time
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

technical support engineer jobs in lichfield, sts

Technical Support Engineer

2nd Line Help/Service desk Engineer

Technical Support Engineer

1st Line NOC Engineer

2nd Line Engineer - Support

Tech Bar Engineer - Pegasus

Technical Support Engineer

Senior Systems Engineer, User Support

Regional Technical Support Engineer

Generator Engineer – Technical Support and Projects

3rd Line Support Engineer

Support Desk Engineer

Technical Support Engineer – Full Time | Competitive | Depending on Experience

Tier 1 Voice Operations Engineer

EUC Engineer

FDS Installation Engineer

Senior Technical Support Engineer

Senior Service Desk Engineer

Automotive Systems Support Engineer

Legal Engineer

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