Passenger Host - Gatwick Airport
Govia Thameslink Railway —Gatwick Airport
- £39,286 a year
- Weekend availability
- Communication skills
- Employee assistance programme
- Employee discount
13h
Customer Service Agent
Singapore Airlines —Gatwick Airport
- £24,000 - £26,000 a year
- Weekend availability
- Customer service
- In-person
- Life insurance
Quick apply
Gatwick - Reception Team Member - Part Time
Travelodge —Horley
- £13.71 an hour
- Part-time
- No experience needed
- Hotel
- Employee discount
4d
Gatwick - Night Reception Team Member - Part Time
Travelodge —Horley
- £14.71 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Employee discount
4d
Team Member - Gatwick Airport
Pret A Manger —Gatwick Airport
- £15.05 an hour
- Full-time
- Customer service
- No experience needed
- Annual leave
- Employee discount
Team Member - Night Shift - Gatwick Airport
Pret A Manger —Gatwick Airport
- £17.05 an hour
- Full-time
- Customer service
- No experience needed
- Annual leave
- Employee discount
Premium Lounge Agent - LHR
Etihad Airways —London
- Full-time
- Customer service
- English
- Hotel
3d
Warehouse Operative-Part time
dnata —Crawley
- £13.39 an hour
- Part-time
- Bar
- English
- Free parking
- Employee assistance programme
Airline & Airport Audit Staff
Skytrax Research —London
- From £160 a day
- Temporary
- Microsoft Excel
- English
- Microsoft Office
Quick apply
Ramp Agent
Omnia Resourcing —Crawley
- £15.00 - £17.33 an hour
- Temporary
- IT
- Communication skills
Passenger Luggage Sorter
Omnia Resourcing —Gatwick Airport
- Up to £15.37 an hour
- Temporary
- IT
- Communication skills
Sales Representative
Claimster Ltd —Gatwick Airport
- £2,050 - £5,000 a month
- Full-time
- English
- Analysis skills
- In-person
Quick apply
Team Member Kitchen - Gatwick Airport
Pret A Manger —Gatwick Airport
- £15.05 an hour
- Full-time
- Customer service
- No experience needed
- Annual leave
- Employee discount
Baggage Handler
Omnia Resourcing —Gatwick Airport
- Up to £15.37 an hour
- Temporary
- IT
- Communication skills
Host
TRG Concessions - wagamama Gatwick Airport South Terminal —Gatwick Airport
- £12.71 - £13.53 an hour
- Full-time
- Hospitality
- Restaurant
- Employee discount
Quick apply
Airport Services Duty Supervisor - London Heathrow
Qatar Airways —London
- Computer literacy
- English
- Bachelor's degree
9d
Detention Custody Officer - Gatwick AP
Mitie —Charlwood
- £32,635 a year
- Full-time
- No experience needed
- Driving
- Communication skills
- Paid training
Gatwick - Housekeeping Team Member - Part Time
Travelodge —Horley
- £13.71 an hour
- Part-time
- No experience needed
- Employee discount
3d
Host
TRG Concessions - Sonoma Gatwick North —Horley
- £12.71 - £14.50 an hour
- Full-time
- Hospitality
- Restaurant
- Employee discount
Quick apply
Server
TRG Concessions - wagamama Gatwick Airport South Terminal —Gatwick Airport
- £12.71 an hour
- Full-time
- Restaurant
- Employee discount
Quick apply

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Passenger Host - Gatwick Airport

Govia Thameslink Railway -
Gatwick Airport

Apply Now

Job details

Permanent
£39,286 a year
13 hours ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Free or subsidised travel
Employee discount
Childcare

Qualifications

Communication skills

Full job description

Salary:

£39,286 Per annum
Location:

Gatwick Airport
Contract Type:

Permanent
Closing Date:

31 July 2026

Do you have a passion for customer service?

Let's shape the railway together and develop your skillset!

We are looking for talented individuals who are passionate about delivering outstanding customer service.

As a Passenger Host you are a key member of staff whose responsibility is to provide a high level of information to our customers as well as a feeling of safety, security and well-being whilst protecting the revenue of GTR.

Your duties as a Passenger Host fall into three main categories – revenue protection, customer service and security.

You will carry out your duties in a professional manner ensuring that customers are in possession of a valid ticket by undertaking station and on train ticket examinations at various locations and take the necessary action to deal with those individuals without valid tickets. You will be working alongside any contracted security officers, PCSO's, REO's or BTP at stations or on trains enhancing employee and customer safety.

Passenger Hosts work on a shift-basis covering unsocial and irregular hours, including weekends. Due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.

Experience / Skills / Requirements

A proactive approach coupled with passion and ability to support and develop your team
Exceptional levels of customer service, each and every time – you will be a role model for others to follow
Demonstrable experience of managing customers effectively in difficult environments
You must be able to demonstrate a high level of numerical ability
An effective communicator and must be able to demonstrate this both through your application and or assessments
Confidence to make decisions in a customer focused manner and carry out instructions effectively

In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.

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