Head of customer success Work, Jobs in Lisburn, Ant (with Salaries)

Head of Customer Success
Yellowcom —Belfast
- £60,000 - £100,000 a year
- Full-time
- Hybrid work
- Driving
- IT
- In-person
- Free parking
- Employee discount
Quick apply
14d
Head of IT Service Management - IT Operations
National Crime Agency —Belfast
- £82,317 a year
- Full-time
- Hybrid work
- Presentation skills
- Agile
- IT
- Annual leave
Sr. Director & Head of Architecture
G-P —Belfast
- Full-time
- Computer Science
- Engineering
- Master's degree
Quick apply
Head of Sales
Volaris Group Inc. —Belfast
- £80,000 - £100,000 a year
- Full-time
- Hybrid work
- Sales
- Contracts
- IT
Project Manager
Lowe Rental Corporation —Lisburn
- Weekend availability
- Microsoft Powerpoint
- Microsoft Outlook
- Analysis skills
Quick apply
Senior Major Incident Manager
Capita —Belfast
- Full-time
- Analysis skills
- SharePoint
- Communication skills
Customer Growth Team Leader - Belfast
Achilles Group Limited —Belfast
- CRM software
- Microsoft Excel
- Sales
- Annual leave
Customer Service Executive - Lisburn
Matthew Algie —Lisburn
- £26,300 a year
- Full-time
- Sales
- Communication skills
- Negotiation
- Annual leave
- Employee discount
4d
Senior IT Support Engineer
Flanagan Flooring Distributors —Saintfield
- Full-time
- Computer Science
- Sales
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
5d
Roadside Technician - Belfast
RAC —Belfast
- £36,400 a year
- Overtime
- Automotive diagnostics
Mobile Hearing Aid Audiologist, Belfast
The Hearing Care Partnership —Belfast
- £52,000 - £120,000 a year
- Annual leave
- Gym membership
Store Manager - Belfast Area
Lidl —Belfast
- £43,000 - £56,000 a year
- Full-time
- Management
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
2d
Customer Delivery Driver
ASDA —Antrim
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Regional Patrol - Northern Ireland
RAC —Belfast
- £36,400 a year
- Overtime
- Automotive diagnostics
12d
Field Regional Business Manager - L'Oréal Dermatological Division
l'Oréal —Belfast
- Full-time
- Management
- Sales
- IT
Quick apply
Account Executive EU | UK
Kadence —Belfast
- Hybrid work
- Sales
- Communication skills
AI Enablement Manager
Foods Connected —Belfast
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- AI
- Health & wellbeing programme
Quick apply
12d
Service Colleague
ASDA —Belfast
- £13.10 - £15.64 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
10d
Sales Host
Everlast Gyms —Bangor
- Part-time
- IT
- Employee discount
- Gym membership
Quick apply
Front Office Manager
The Malone Hotel —Belfast
- Weekend availability
- Customer service
- English
- Hotel
- Free parking
- Annual leave
Quick apply
9d

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Head of Customer Success

Yellowcom -
Belfast

Quick apply

Job details

Permanent | Full-time
£60,000 - £100,000 a year
14 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Driving Licence
Driving
Telecommunication
IT
Business coaching
Account management
Communication skills

Full job description

About Yellowcom

Yellowcom is one of the UK's fastest-growing business technology providers, delivering Telecoms, IT, Cyber Security, Connectivity, Mobile, Web Design and AI solutions.

We're growing both organically and through acquisition, creating exciting opportunities for ambitious people who want to shape the future of the business.

We're now looking for an experienced leader to take ownership of our Account Management function across the UK and Ireland.

This isn't simply a management role.

We're looking for someone who can build a best-in-class customer success strategy that improves customer satisfaction, increases retention and grows revenue from our existing customer base.

The Role

Reporting directly to the Managing Director, you'll lead and develop our Account Management teams across Belfast, Glasgow and Dublin.

You'll be responsible for both our office-based and field-based Account Managers, ensuring every customer receives exceptional service while identifying opportunities to strengthen relationships and grow accounts.

Using data rather than instinct, you'll continually review performance, identify trends and implement new initiatives that improve customer outcomes and commercial performance.

Key ResponsibilitiesLeadership

Lead, coach and develop Account Managers across multiple locations
Create a high-performance culture with clear KPIs
Recruit and develop future talent
Conduct regular one-to-ones and performance reviews
Travel regularly between Belfast, Glasgow and Dublin

Customer Success

Increase customer satisfaction across the group
Improve customer engagement throughout the customer lifecycle
Reduce customer churn
Develop proactive account review programmes
Ensure customers maximise the value from Yellowcom's products and services

Commercial Growth

Increase average revenue and margin per customer
Identify cross-selling and upselling opportunities
Work closely with Telecoms, IT and Web sales teams
Develop customer growth strategies
Improve renewal performance

Strategy & Analytics

Build meaningful KPI dashboards
Analyse customer data and trends
Review retention, NPS, customer feedback and profitability
Present monthly performance reports and improvement plans
Drive continuous improvement through measurable actions

What We're Looking For

Essential

Experience managing Account Management or Customer Success teams
Strong leadership and coaching ability
Commercially minded
Comfortable analysing data and making strategic decisions
Experience improving customer retention
Excellent communication skills
Full UK driving licence

Desirable

MSP, Telecoms, IT or Technology experience
Experience across multiple sites
CRM reporting experience
Experience integrating acquired businesses
Knowledge of customer satisfaction metrics such as NPS or CSAT

Success Will Be Measured By

Customer Satisfaction (CSAT/NPS)
Customer Retention
Gross Revenue Retention
Net Revenue Retention
Margin Growth per Customer
Cross-sell Revenue
Account Review Completion
Team Performance
Customer Engagement

What We Offer

Competitive salary
Performance-related bonus
Company car or car allowance
Hybrid working
Career progression within a rapidly growing business
Opportunity to shape the future of one of the UK's fastest-growing technology providers
Ongoing investment in training and development

Pay: £60,000.00-£100,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Private medical insurance
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

head of customer success jobs in lisburn, ant

Head of Customer Success

Head of IT Service Management - IT Operations

Sr. Director & Head of Architecture

Head of Sales

Project Manager

Senior Major Incident Manager

Customer Growth Team Leader - Belfast

Customer Service Executive - Lisburn

Senior IT Support Engineer

Roadside Technician - Belfast

Mobile Hearing Aid Audiologist, Belfast

Store Manager - Belfast Area

Customer Delivery Driver

Regional Patrol - Northern Ireland

Field Regional Business Manager - L'Oréal Dermatological Division

Account Executive EU | UK

AI Enablement Manager

Service Colleague

Sales Host

Front Office Manager

I want to receive the latest job alerts for head of customer success in lisburn, ant

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