2nd line support Work, Jobs in Lisvane, Crf (with Salaries)

1st Line Engineer
DAS UK Group —Bedwas
- Azure
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
IT Advisor
Cardiff Metropolitan University —Cardiff
- £29,588 - £34,610 a year
- Full-time
- School
- Annual leave
6d
2nd Line Infrastructure Engineer
Shaw Healthcare —Saint Mellons
- £42,000 a year
- Azure
- Communication skills
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
2nd Line IT Support Technician – Helpdesk & Projects
Tech-Wales Ltd —Portishead
- £34,000 - £37,000 a year
- Full-time
- Travel
- SharePoint
- In-person
- Free parking
- Sick pay
Quick apply
1d
Infrastructure Engineer
Welsh Revenue Authority —Cardiff
- £37,111 - £45,378 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Language training provided
6d
Software Customer Service Manager
Oxford Instruments plc —Bristol
- Continuous improvement
- Training & development
- Annual leave

Other jobs to consider

Find your next job by exploring related positions.

1st Line Engineer
DAS UK Group —Bedwas
Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms…
2nd Line Infrastructure Engineer
Shaw Healthcare —Saint Mellons
Resolve incidents efficiently while meeting agreed service level targets (SLAs). The successful candidate will have strong troubleshooting skills, a customer-…
£42,000 a year

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1st Line Engineer

DAS UK Group -
Bedwas

Apply Now

Job details

Permanent

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee discount

Qualifications

Technical troubleshooting
Desktop support
MCSA
Azure
MCP
Continuous improvement
Network support
Organisational skills
Customer support
Financial services
Customer interaction
Communication skills
Microsoft Azure
Active Directory
Intune
Time management
Mobile devices

Full job description

About The Role

We are looking for a First Line Engineer to join our Bristol based Digital team, supporting the delivery of a stable, reliable and compliant service to the business, end-users and selected business partners.

Working closely with the Service Desk and 2nd Line Manager, you will play a key role in resolving incidents and managing service requests through our Fresh IT Service management solution, ensuring colleagues and partners can work efficiently and without disruption.

This is a varied, hands-on role where you will provide technical support across hardware, software and networks, while collaborating with the wider Operations team to drive continuous improvement. It is a fantastic opportunity to bring your existing IT support capabilities and build on them further through hands-on experience and development, helping to create a culture where people want to be and do their best.

The role will also involve delivering exceptional service to all users of IT, working with internal colleagues across UK, Ireland and Canada regions and third parties to deliver technical services, whilst ensuring established service levels are always adhered to. We work relentlessly on solving customer’s problems and strive to continuously do better by understanding our internal customer’s needs.

About You

We are keen to hear from candidates who can provide great customer service and are able to communicate clearly and effectively. You will have a passion for technology and delivering a great user experience. You enjoy problem-solving, communicate clearly, and take a proactive approach to resolving issues.

Ideally you will have hands-on experience supporting and maintaining end-user technology including laptops/tablets, printers, mobile phones and end-device security and remote access technologies. You are comfortable working in a fast-paced environment and balancing quality with pace. You are also keen to learn, continuously develop your skills, and contribute to improving how IT services are delivered across the business. It is also desirable for you to have experience or knowledge in Microsoft Azure and M365, as these are some of the platforms we utilise within the business.

We're looking for someone who enjoys solving problems, helping people, and staying curious about technology. To be successful in this role, you'll be able to demonstrate:

Excellent communication skills with the ability to explain technical issues clearly and confidently
A proactive, solutions-focused mindset and a passion for troubleshooting
Experience supporting end-user devices and working with Windows 11 environments
A customer-first approach, with strong organisational and time management skills
Knowledge of Microsoft 365 and an awareness of Azure technologies
A genuine enthusiasm for technology and a commitment to continuous learning and development

It would be great if you also have some of the following, although these aren't essential:

Experience working within the Financial Services sector
Microsoft certifications such as MCP, MCSA, or similar
Exposure to Microsoft Intune and/or Windows Autopilot
Knowledge of Active Directory and core infrastructure services
A good understanding of networking fundamentals
Awareness of containerised applications and modern deployment practices

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change. In return for your commitment, we will offer you generous remuneration and an attractive benefits package which will include:

26 days holiday + bank holidays+ ‘MyDay’ (1 day to take at your discretion during the year)
Contributory company pension scheme (up to 10% employer match)
Opportunity to buy up to 5 days of annual leave every year
Employee Reward and Incentive Scheme
Progressive career pathway and development opportunities
The option to join our Sports and Social club which organises discounted events such as theatre visits, sporting events and shopping trips
Group Income Protection for all employees
Group Legal Protection for all employees
European Motor Assistance and Home Emergency Assistance
Inclusion in our Health Cash plan
Salary sacrifice benefits including Cycle scheme
Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK

At ARAG we support flexible working and would be open to discuss flexible working options.

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.

About The Company

ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have always been aware that it’s the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we’re committed to creating a great place to work for our employees.

We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career.

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.

Apply Now

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2nd line support jobs in lisvane, crf

1st Line Engineer

IT Advisor

2nd Line Infrastructure Engineer

Senior Service Desk Analyst

2nd Line IT Support Technician – Helpdesk & Projects

Infrastructure Engineer

Software Customer Service Manager

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