Are you someone who values collaboration, clear communication and supporting others to deliver great outcomes?
We are seeking highly organised Project Coordinators to support the successful delivery of our field based operations.
About The Role
The Project Coordinator role sits within The Hub. The Hub is a centralised service providing assistance to delivery teams through project coordination and administrative support, sharing knowledge and client insights, and monitoring quality and assurance.
The ultimate purpose of the role is to lead the day-to-day planning, scheduling and deployment of all field-base operations.
As part of the operational hub, you will follow the appropriate processes to ensure that field-base operatives are attending and completing as many work orders as is practical – both in respect of compliance (client/contract response times being met) and also quality (sufficient time is allowed for works order completion).
Field-based operatives work nationwide and for a variety of clients and include directly employed operatives and subcontracted associates. You work as part of the wider team to ensure that we are booking as many appointments as is possible to support the delivery of a range of surveys, as well as planning themselves.
You will be the first point of contact for clients, fostering proactive, positive, productive and long-lasting client relationships.
You will implement the relevant scheduling processes in order to effectively deploy field-base operations in the most efficient way, ensuring we book sufficient appointments on a contract-by-contract basis to fulfil the contract requirements and thus drive our operational and commercial performance.
You will work flexibly within the team, deploying resource for all field based operations. Working collaboratively with the Head of Operational Delivery, other Project Coordinators, field-base operatives and operations leaders (leaders within Pennington Choices) building rapport and trust.
In addition, you will manage client enquiries promptly and professionally. Confidence with operating multiple works management systems is vital.
Responsibilities include:
- Diary management to ensure field-base operatives are fully allocated work
- All client communications with regards to new projects, project status and progression of planned works
- Management of scheduling activity
- Client query resolution
- Attend monthly client meetings (via TEAMS/ Zoom)
- Allocation of projects each day to the scheduling team
- Day to day work allocation and supervision of the schedulers
- Project set up
- Reporting – no access, call logs, productivity
- Weekly project review
- Audit scheduling
- Scheduling appointments for field-based operatives across the business – being conversant utilising multiple works management systems
- Handling and resolving telephone and email enquiries from clients and colleagues
- Liaising with, and directing, field-based operatives
- Reallocation of work (surveyor sickness, refill no access appointments)
- Review of surveyor’s diaries for the following day to ensure maximum productivity and low volumes of travel between appointments.
- Sharing ideas and insight in order to continually improve the scheduling function including increasing appointments made, appointments kept and properties accessed
- Understanding of each contract’s response times and service level agreements (SLAs)
- Identifying and escalating early warnings for risk to response times/SLAs, productivity outputs and process
- Understanding the difference between planned and responsive works and the differing approach to each in order to manage demand and minimise cost Specific team targets will include:
- Tangible productivity improvement
- Percentage of work orders fulfilled (in terms of appointments made, access and completion)
- Customer satisfaction with deployment/attendance
- Ensuring that all work orders are undertaken in a time and cost-efficient manner – both planned and responsive works orders are managed effectively.
There are no mandatory qualifications required for this role. It is more important to assess relevant competencies and personality attributes.
This role may suit experience in a deployment and scheduling role (not sector/market specific). The role will suit outgoing and friendly individuals that are able to build rapport.
We are looking for someone that has:
- Strong interpersonal and communication skills (written and oral).
- Strong IT skills including Microsoft Office, particularly Word, Outlook and Excel.
- Strong planning and organisational skills, with high attention to detail.
We are willing to consider candidates who may need development in one or more of these areas.
Pennington Choices has been recognised by Best Companies as being a very good employer each year since 2018. We offer a working environment that is stimulating, where our people are given the tools they need to help shape their careers. With approachable and supportive line management and a proven track record of promoting from within, we encourage our people to be the best they can be, and we provide them with training, variety and support to help them grow.
We also provide colleagues with:
- Competitive salary and transparent salary bands
- Commitment to super flexible and remote hybrid working where applicable
- 37.5-hour working week
- 26 days annual leave plus 8 Bank Holidays (pro rata)
- Additional leave for length of service up to 31 days each year
- Opportunity to buy additional annual leave or sell surplus leave
- Enhanced employer pension contributions of 4% when you contribute 6%
- Enhanced maternity and paternity pay
- Regular Learning and Development opportunities
- Regular company social events including an annual summer BBQ
- Cycle to work scheme, offering savings of at least 32%* on a new bike and cycle safety accessories
- Electric Car salary sacrifice scheme, saving 30-60% on an electric car (subject to eligibility)
- Access to an online platform providing employee discounts on hundreds of high street brands
- Access to private healthcare
- Paid sick leave allowance each year
- Free eye tests and contribution towards new glasses/frames
- Access to Employee Assistance Programme
- Referral programme offering up to £1,000
- Access to paid volunteering days in support of local charities/initiatives
- Length of service reward
- Wellness programmes including annual flu jab
Pennington Choices is an Equal Opportunity Employer. We recruit, hire, train, and promote individuals without regard to race, religion, gender, age, disability, or any other protected characteristic.
Since 2000, we’ve delivered expert property surveying and consultancy services to over 800 public sector organisations. Our work spans a wide range of disciplines, including:
- Asbestos management
- Fire safety services
- Asset management
- Compliance audits
- Project management
- Cost consultancy
- Retrofit services
- Technical advisory support
We operate across key sectors such as social housing, the NHS, education, and government, helping clients maintain safe, compliant, and efficient buildings.
Our people are at the heart of everything we do, and we live by our values: fun, resilient, brave, and respectful.
This is an exciting time to join us. We are a business with a strong track record of growth, trusted by clients across housing, health, education, and commercial sectors to deliver safe, sustainable, and high-quality services.
As part of the Mears Group, and as a proud B Corporation, we are well-positioned to continue growing while making a positive impact on our people, clients, communities, and the environment.
Our head office is a converted barn in the scenic Cheshire countryside, with another regional office in Bromley. We’ve proudly been recognised as Employer of the Year at both the Warrington and South London Business Awards.
