Customer insights specialist Work, Jobs in London (with Salaries)

Customer Insights Specialist
HeliosX —London
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Customer Engagement Specialist
Wurth UK Ltd —Erith
- £35,000 - £40,000 a year
- Microsoft Excel
- Sales
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Support Specialist
ZELP —London
- Full-time
- Hybrid work
- English
- Analysis skills
- Organisational skills
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Customer Support Specialist
Air Apps —London
- £18,000 - £25,000 a year
- Full-time
- Social media management
- English
- Bachelor's degree
- Life insurance
Learning & Communications Coordinator
Tropic Skincare —Croydon
- £28,000 - £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Social media management
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Retention Marketing Specialist - Maternity Cover
QVC —West London
- Full-time
- Hybrid work
- Marketing
- Analysis skills
- Project management
- Annual leave
- Employee assistance programme
CRM Specialist
Pandora Jewelry —London
- Full-time
- Hybrid work
- English
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Product Support Specialist - EMEA
Ashby —London
- £64,500 - £81,500 a year
- Weekend availability
- Remote
- Leadership
- Annual leave
Customer Support and Product Specialist
QuantumLoopAI —London
- £26,500 a year
- Full-time
- Software troubleshooting
- Customer service
- Analysis skills
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Customer Support Specialist, OntheMarket - London
CoStar Group —London
- Full-time
- Microsoft Office
- Bachelor's degree
- No degree
- Annual leave
CRM Specialist - Living Proof
Unilever Prestige UK Hub —London
- Monday to Friday
- Microsoft Excel
- Sales
- Microsoft Office
- Employee discount
Quick apply
6d
Customer Service/Triage Specialist
Workplace Options —London
- £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Employee assistance programme
- Gym membership
Quick apply
2d
Client Success Manager, Customer Experience - 1 year FTC
Ipsos —London
- Hybrid work
- Microsoft Outlook
- AI
- Time management
- Annual leave
Technical Support Specialist
MEDIDATA —London
- Microsoft Outlook
- Customer service
- System design
- Annual leave
Senior Customer Success Manager, Enterprise - United Kingdom m/f/d
AB Tasty —London
- From £70,000 a year
- Full-time
- Hybrid work
- Google Suite
- Travel
- AI
- Annual leave
Quick apply
Senior Delegated Claims Performance Insights Specialist
The Travelers Companies, Inc. —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
Junior Marketing (Customer Insight) Analyst
Abel & Cole —Putney
- Up to £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Communication skills
- Employee discount
Quick apply
4d
INTL CX Ops Support Specialist - London
Skims —London
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- English
Quick apply
9d
Customer Enablement Specialist
think-cell Software —London
- Hybrid work
- English
- Microsoft Office
- Communication skills
Quick apply
14d
Customer Success Specialist - Part time
Lassie —London
- Part-time
- Hybrid work
Quick apply

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customer insights specialist jobs near london

Customer Insights Specialist

HeliosX -
London

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Job details

Benefits

Company pension
Discounted gym membership
Private medical insurance
Car scheme

Qualifications

Qualtrics
Natural language processing

Full job description

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How we started:

Founded in 2013 by Dwayne D'Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we've grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.

Where we are now:

We've earned the trust of millions of people worldwide through category-leading products and well-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in-house medical teams, researchers, and pharmacists at the top of their fields.

In 2025, HeliosX treated more than 1.7 million patients globally and reached £781m in revenue, representing +337% year-on-year growth and cementing our position as the clear market leader in the UK. That growth translates into real-world outcomes: our weight-loss treatments helped patients lose 8.5 million kilograms of excess weight in 2025 alone, contributing to an estimated 1,300 fewer cardiac events. This is growth with measurable, life-changing impact at scale.

Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest-growing tech companies, further validation of both our momentum and our ambition.

Where we're going:

2026 is a step-change year. Our ambition is to reach £1.6bn in revenue, expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years, you'll help shape HeliosX into a truly world-leading healthcare partner; one that combines scale, speed, and clinical rigour to redefine how personalised care is delivered. Joining HeliosX now means building systems, teams, and products that will define the next decade of digital healthcare, and doing work that genuinely improves lives, at global scale.

There's never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality!

About the role

HeliosX is hiring a Customer Insight Specialist to build and scale our CX insight capabilities. You'll ensure HeliosX's decision-making is rooted in evidence-based customer understanding, going beyond metrics like NPS, CSAT & TrustPilot score to uncover what truly drives customer experience & sentiment at scale.

You'll be responsible for translating a wide variety of Voice of Customer (VoC) signals into clear, data-driven, actionable insights. You will directly shape strategic priorities & help teams confidently prioritise the most valuable opportunities for both our customers and the business.

What you'll be doing:

Own and continuously improve how we measure and monitor CX across the full customer lifecycle, from awareness through retention & reactivation, identifying key drivers & blockers at each stage
Manage & optimise our CX analytics platform (SentiSum), combining multiple VoC sources including surveys, customer support tickets & TrustPilot to extract actionable insights
Champion the use of technologies, including AI, to understand consumer priorities & surface emerging trends faster & at scale
Translate qualitative customer insights into measurable data points & metrics that influence business priorities
Partner closely with our Data Analytics, Product, Strategy & Customer Support team to align business priorities with quantifiable retention & value opportunities
Work with Analytics & UX Research teams to integrate customer insights with behavioural & commercial data
Embed evidence-based customer perspectives into decision-making processes, influencing both short-term experiments & long-term business strategy
Implement an effective customer insights reporting system, including monthly insights reports, cross-functional presentations & always-on trackers tailored to different teams
Quantify customer impact & provide actionable recommendations to relevant teams

What you'll bring to the role:

Minimum 3 years in Customer Insights or CX roles, ideally in a fast-paced D2C environment, with a proven track record of driving business results and shaping roadmaps.
Demonstrated experience managing end-to-end Voice of the Customer (VoC) systems and CX programs, and ability to manage VoC analytics platforms (e.g., Qualtrics, Chattermill, SentiSum).
Skilled at designing and executing quantitative research, particularly customer lifecycle surveys (NPS, churn, CSAT), and comfortable working with high-volume feedback data.
Comfortable applying genAI and NLP to scale insight generation.
Experience collaborating with and influencing CRM, Product, Strategy, and Customer Support teams.
Collaborative, alignment-focused, and commercially grounded, with a pragmatic and customer-obsessed mindset.
Insightful and action-oriented, using rigorous storytelling to influence decisions and deliver meaningful business outcomes.
Ideal: experience in customer insight or CX in healthcare or a similarly regulated environment where customer privacy is crucial.

Why work with us?

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!

Aside from working with our all-star team, here are the other benefits of coming on board:

25 days holiday plus UK Bank Holidays (excluding two per year)
Private health insurance, along with extra dental and eye care cover
Pension scheme
Enhanced parental leave
Cycle-to-work Scheme
Electric Car Scheme
Free Dermatica and MedExpress products every month, as well as family discounts
Home office allowance
Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside audible subscription)

#LI-Hybrid

#LI-Senior

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Refine Your Search

customer insights specialist jobs in london

Customer Insights Specialist

Customer Engagement Specialist

Customer Support Specialist

Customer Support Specialist

Learning & Communications Coordinator

Retention Marketing Specialist - Maternity Cover

CRM Specialist

Product Support Specialist - EMEA

Customer Support and Product Specialist

Customer Support Specialist, OntheMarket - London

CRM Specialist - Living Proof

Customer Service/Triage Specialist

Client Success Manager, Customer Experience - 1 year FTC

Technical Support Specialist

Senior Customer Success Manager, Enterprise - United Kingdom m/f/d

Senior Delegated Claims Performance Insights Specialist

Junior Marketing (Customer Insight) Analyst

INTL CX Ops Support Specialist - London

Customer Enablement Specialist

Customer Success Specialist - Part time

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